Back

Family Kia - Service Center

St. Augustine, FL

4.5
81 Reviews

81 Reviews of Family Kia - Service Center

Sort by
January 13, 2025

professional and very caring. Mike deserves a raise. wait time was not really bad, and car was super clean More

by danutaszabunia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Mobley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Everyone is always incredibly helpful! My service always gets done in a timely manner and the waiting area is always clean! More

by schonaingenito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Family Kia responded

Thank you so much for your review and, we appreciate your business!

January 10, 2025

The dealership is not willing to fix my doorhandle which was broken while under their care during previous appointment even though I was told they would. More

by TLBCOLLINS68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Family Kia responded

Hello, from my understanding we fixed the door handle...is there another issue with the door handle?

January 09, 2025

Friendly service,,told me what had to be done and how long it would take.car was ready on time. More

by JOHNEDWARDARTHUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Family Kia responded

Glad we could help you out and thank you so much for your review!

January 09, 2025

Went in for 1st oil change. 9AM, first appointment, it took 2 hours Seevice advisor was great More

by simba4816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service
January 08, 2025

Very efficient and courteous. They give you a complete breakdown and explanation of the work that needs to be done. More

by thpollitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Family Kia responded

Thank you so much for your review and, we appreciate your business! See you next time

January 08, 2025

Service people were very friendly and kept us updated on when the service would be complete More

by gasserl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Family Kia responded

Thank you so much for your feedback and, we appreciate the review!

January 06, 2025

Very good customer service. I would recommend services. Happy to take my car here. Thank you. More

by SANDYRIEDER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike
Jan 07, 2025 -

Family Kia responded

Sandy, thank you so much for the review and we really appreciate your business!

December 31, 2024

Good service. I was waited on promptly and the service was completed on time as promised. More

by jerry_ypma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

FAMILY Kia, and they do try to make you feel like family. They are also attentive to your needs. More

by DJRNMX87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Thank you so much for your review and glad you had a great experience with us!

...
5
...