Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Family Kia
St. Augustine, FL
210 Reviews
Welcome to Family Kia of St. Augustine, home of the red carpet treatment! At Family Kia of St. Augustine we are proving that every customer service experience should be exceptional. Whether you’re shopping for a particular vehicle or are bringing your car in for service, you can always count on having a great visit to Family Kia of St. Augustine. What really sets us apart is our attention to detail and focus on you the customer. At Family Kia of St. Augustine we believe that it’s the little things, in addition to the big details, that really make the difference. We know that it’s the simple things, like having your vehicle ready for you when you arrive for a test drive, answering all your questions and always returning your call in a timely manner, that all add up to an exceptional experience. We proudly serve customers in the St. Augustine, Jacksonville, Ormond Beach, Palm Coast and Flagler Beach areas, so be sure to experience our red carpet treatment today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 210 reviews
February 27, 2025
The manager, John, has a horrible attitude and could be heard cussing and yelling about us from his office. He was not very helpful or kind. We were constantly fed inaccurate statements without any evidenc heard cussing and yelling about us from his office. He was not very helpful or kind. We were constantly fed inaccurate statements without any evidence. The online posted price was $4k less than the price we were given in person. We were told that the website could not be trusted because it’s run by a third party. It’s a classic bait and switch. Jean (the salesman) was nice, but overall I do not recommend this dealership. More
by matthew.barrette
Verified CustomerEmployees Worked With
Other Employees :
John (manager). At least he claimed his name is John.
February 27, 2025
Casey made sure the mechanics took care of the noise my car was making. At first I took it to another Kia dealer and they did nothing for me. Casey ordered the parts my car needed which was still under war car was making. At first I took it to another Kia dealer and they did nothing for me. Casey ordered the parts my car needed which was still under warranty. The first part didn’t completely solve the issue so he made another recommendation and didn’t stop until it was fixed. Thanks to his persistence he was able to suppress the noise entirely. Made the process so easy with scheduling and overall stress free. Really appreciate him helping me out! More
by GIUMARELLO_CARMEN
Employees Worked With
February 24, 2025
I love my car and my rep. He was kind, respectful and helpful when needed. He was kind, respectful and helpful when needed. More
by ashland.laurion
February 23, 2025
Was a great experience working with my sales person and being shown how to work all the things inside the car would recommend Kia to anyone being shown how to work all the things inside the car would recommend Kia to anyone More
by asseltarealty
February 22, 2025
Always very helpful and gets the job done in a timely matter and discusses how my vehicle is matter and discusses how my vehicle is More
by MIMIMCDANIEL1015
February 21, 2025
Performed scheduled services quickly and did not try to upsell any additional services. Friendly staff. upsell any additional services. Friendly staff. More
by bobandsue.1
Employees Worked With
February 21, 2025
Very helpful and knowledgeable when I asked specific questions. I believe it was Luis and he was so helpful and patient. questions. I believe it was Luis and he was so helpful and patient. More
by tigermom617
Employees Worked With
