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Family Kia
St. Augustine, FL
585 Reviews
Welcome to Family Kia of St. Augustine, home of the red carpet treatment! At Family Kia of St. Augustine we are proving that every customer service experience should be exceptional. Whether you’re shopping for a particular vehicle or are bringing your car in for service, you can always count on having a great visit to Family Kia of St. Augustine. What really sets us apart is our attention to detail and focus on you the customer. At Family Kia of St. Augustine we believe that it’s the little things, in addition to the big details, that really make the difference. We know that it’s the simple things, like having your vehicle ready for you when you arrive for a test drive, answering all your questions and always returning your call in a timely manner, that all add up to an exceptional experience. We proudly serve customers in the St. Augustine, Jacksonville, Ormond Beach, Palm Coast and Flagler Beach areas, so be sure to experience our red carpet treatment today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 585 reviews
Verified Customer
April 06, 2026
Always neat; always prompt attention; always personable. Explanations and recommendations always clear. Prices are generally higher than local mechanics, but I’m more comfortable with genuine parts and gua Explanations and recommendations always clear. Prices are generally higher than local mechanics, but I’m more comfortable with genuine parts and guaranteed workmanship. Purchased the car here and maintained continuity of service. More
by joseph.calandrino
Employees Worked With
Coben
April 05, 2026
I feel I need to visit another location for service, ive never had great service at family Kia, thinking all they care about how much money they can drain out of their customers. never had great service at family Kia, thinking all they care about how much money they can drain out of their customers. More
by TINABUTLER7767
April 03, 2026
Am impressed at the rapidity it took for your team to fix a factory recall on my vehicle. I am a faithful KIA type of guy. Coben Balch Service Rep deserves a Five star rating, kept me informed on the progres a factory recall on my vehicle. I am a faithful KIA type of guy. Coben Balch Service Rep deserves a Five star rating, kept me informed on the progression of the work that needed to be done. More
by CJJPOLI
Employees Worked With
Coben Bach
April 03, 2026
They forgot the sticker after oil change. They offer a car wash. Outside only. They used no water just swirled used a dry cloth. It was worse after pick up. I also didn't get the check list They offer a car wash. Outside only. They used no water just swirled used a dry cloth. It was worse after pick up. I also didn't get the check list of what they did. The one that tells use how much use on tire, how the brakes look. They had the car for 2 and half hour. That was with an appointment. More
by KATHERINEDFULLER
Employees Worked With
April 01, 2026
Amazing service honoring the name of the place, me and my wife really felt like we were treated like family. Thank you giving me a chance to make her happy buying the Telluride she wanted. wife really felt like we were treated like family. Thank you giving me a chance to make her happy buying the Telluride she wanted. More
by ORTIZMATOS1
April 01, 2026
Awesome service department had no appointment with them yet they got us in and took care of what we needed yet they got us in and took care of what we needed More
by ricklyons57
Employees Worked With
March 31, 2026
Thumbs Up. ...Service Dept getting better all the time from when it was great in the past. ...Service Dept getting better all the time from when it was great in the past. More
by BATDK21
Employees Worked With
March 31, 2026
Hassle free process with Anthony. He took the time to listen and understand my budget, he also worked with me and my schedule to set up an agreeable time to view the vehicle. No gimmi He took the time to listen and understand my budget, he also worked with me and my schedule to set up an agreeable time to view the vehicle. No gimmicks or haggling to upsell, very transparent with pricing and fees. The entire dealership staff was welcoming and personable. Great experience all around. Thank you! More
by lia.632
