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Family Kia
St. Augustine, FL
66 Reviews
Welcome to Family Kia of St. Augustine, home of the red carpet treatment! At Family Kia of St. Augustine we are proving that every customer service experience should be exceptional. Whether you’re shopping for a particular vehicle or are bringing your car in for service, you can always count on having a great visit to Family Kia of St. Augustine. What really sets us apart is our attention to detail and focus on you the customer. At Family Kia of St. Augustine we believe that it’s the little things, in addition to the big details, that really make the difference. We know that it’s the simple things, like having your vehicle ready for you when you arrive for a test drive, answering all your questions and always returning your call in a timely manner, that all add up to an exceptional experience. We proudly serve customers in the St. Augustine, Jacksonville, Ormond Beach, Palm Coast and Flagler Beach areas, so be sure to experience our red carpet treatment today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 66 reviews
December 16, 2024
Excellent customer service! Casey was professional and courteous. The dealership is conveniently located with a nice service waiting area. I’d recommend them for all your Kia se Casey was professional and courteous. The dealership is conveniently located with a nice service waiting area. I’d recommend them for all your Kia service needs! More
by JOHNR621
Verified CustomerEmployees Worked With
December 16, 2024
Scott Ingenito is the best service manager you could possibly have his crew has always done exceptional work on my vehicle especially some warranty work that was really important I want to thank family possibly have his crew has always done exceptional work on my vehicle especially some warranty work that was really important I want to thank family Kia for everything they've done for me More
by im1ru2
December 16, 2024
I would say that I am happy with Family Kia. This is the third car I have purchased there. Always friendly and always good service. This is the third car I have purchased there. Always friendly and always good service. More
by beubetty
Employees Worked With
December 16, 2024
All ways good selection good employees fast service center good prices and fast service my car is cleaner then whyit went in center good prices and fast service my car is cleaner then whyit went in More
by bgndc2014
Employees Worked With
December 16, 2024
Even though I'm a visitor, & not a resident, they fit me right in & gave great service. right in & gave great service. More
by KAYDUMOULIN8
Employees Worked With
December 12, 2024
My daughter, a college student at the local college, brought her (my) car into the dealership for a simple oil change. 2 hours later I get a charge for $431 for an $89 oil change. The dealership pushed brought her (my) car into the dealership for a simple oil change. 2 hours later I get a charge for $431 for an $89 oil change. The dealership pushed a Throttle Body service and Wheel alignment on her. The car is a 2023 with 23.5k miles. After texts with the advisor (and a promise I would get a call from the Service Manager which did not happen) I was told Kia recommends TB service EVERY 15k miles and an alignment EVERY 10k. That is beyond absurd. Mechanics recommend a TB service at 75k and alignment AS NEEDED. The maintenance schedule in the owners manual does not recommend EITHER and states that most likely an alignment will never be needed (Of course we know that is not the case but not until new tires/parts or damage). The service department saw a college girl pull in with her father's credit card and took advantage of her. This is an example of upselling and predatory sales tactics. Derek was her advisor, FYI. "Family" Kia has lost 3.5 years of my business while she completes college as I have zero confidence they will take care of her and the car in an HONEST manner. STAY AWAY More
by dhtut
Employees Worked With
December 09, 2024
Cathy was so awesome and helpful and made this an easy process. The staff was so welcoming and nice which made their name “Family Kia of St Augustine” live up to their name. FAMILY. Robert was so friendly process. The staff was so welcoming and nice which made their name “Family Kia of St Augustine” live up to their name. FAMILY. Robert was so friendly and helpful as well and easy to talk to without making this process feel aggressive or intimidating. Even down to the financial manager, Doug, he was easy to talk to and relatable the whole process was so seamless. 10/10 the best and easiest car buying experience we’ve ever had. Thank you so much! More
by R.monsale717
Employees Worked With
Other Employees :
Cathy wimmer
November 28, 2024
Thorough, and pleasant to work with. Answered all my questions. Made it easy for me. Answered all my questions. Made it easy for me. More
by guudheart
Employees Worked With
November 11, 2024
Anthony was great to work with! He answered all of our questions and was very knowledgeable. He answered all of our questions and was very knowledgeable. More
by Nic
Employees Worked With
October 05, 2024
This was our second purchase at family KIA Debbie and Doug were easy to work with and always professional. Doug were easy to work with and always professional. More
by Domcatdelray
