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Family Kia
St. Augustine, FL
155 Reviews
Welcome to Family Kia of St. Augustine, home of the red carpet treatment! At Family Kia of St. Augustine we are proving that every customer service experience should be exceptional. Whether you’re shopping for a particular vehicle or are bringing your car in for service, you can always count on having a great visit to Family Kia of St. Augustine. What really sets us apart is our attention to detail and focus on you the customer. At Family Kia of St. Augustine we believe that it’s the little things, in addition to the big details, that really make the difference. We know that it’s the simple things, like having your vehicle ready for you when you arrive for a test drive, answering all your questions and always returning your call in a timely manner, that all add up to an exceptional experience. We proudly serve customers in the St. Augustine, Jacksonville, Ormond Beach, Palm Coast and Flagler Beach areas, so be sure to experience our red carpet treatment today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 155 reviews
March 03, 2025
Family Kia is the best dealership I’ve dealt with over the years. I would recommend them not only family & friends but also strangers. the years. I would recommend them not only family & friends but also strangers. More
by JAN2BUSY
Verified CustomerEmployees Worked With
Other Employees :
Michael
March 01, 2025
Everything was handled in a very professional way. I was briefed on all that was going to happen. Was very happy with all that happened I was briefed on all that was going to happen. Was very happy with all that happened More
by hidalgoeduardo
Employees Worked With
March 01, 2025
Very professional and helpful. Was given the time and patience to get our new family vehicle and very happy with our pick. Was given the time and patience to get our new family vehicle and very happy with our pick. More
by dena.leziak
Employees Worked With
February 28, 2025
Derek is a great communicator and listens well. Addresses any and all issues or concerns I have. He is a real pro and an asset to Family Kia. Addresses any and all issues or concerns I have. He is a real pro and an asset to Family Kia. More
by JERRYCHABON
Employees Worked With
February 27, 2025
The manager, John, has a horrible attitude and could be heard cussing and yelling about us from his office. He was not very helpful or kind. We were constantly fed inaccurate statements without any evidenc heard cussing and yelling about us from his office. He was not very helpful or kind. We were constantly fed inaccurate statements without any evidence. The online posted price was $4k less than the price we were given in person. We were told that the website could not be trusted because it’s run by a third party. It’s a classic bait and switch. Jean (the salesman) was nice, but overall I do not recommend this dealership. More
by matthew.barrette
Employees Worked With
Other Employees :
John (manager). At least he claimed his name is John.
February 27, 2025
Casey made sure the mechanics took care of the noise my car was making. At first I took it to another Kia dealer and they did nothing for me. Casey ordered the parts my car needed which was still under war car was making. At first I took it to another Kia dealer and they did nothing for me. Casey ordered the parts my car needed which was still under warranty. The first part didn’t completely solve the issue so he made another recommendation and didn’t stop until it was fixed. Thanks to his persistence he was able to suppress the noise entirely. Made the process so easy with scheduling and overall stress free. Really appreciate him helping me out! More
by GIUMARELLO_CARMEN
Employees Worked With
February 24, 2025
I love my car and my rep. He was kind, respectful and helpful when needed. He was kind, respectful and helpful when needed. More
by ashland.laurion
