Family Kia

Great service. Except only one floor area (drivers side)was vacuumed. Would have been nice to have my new car vacuumed fully as promised at drop off. Otherwise, 5 Except only one floor area (drivers side)was vacuumed. Would have been nice to have my new car vacuumed fully as promised at drop off. Otherwise, 5 stars. More

Always accommodating, professional and friendly . I don’t have fifteen words to put in my review so hopefully this will now go through I don’t have fifteen words to put in my review so hopefully this will now go through More

Zack was great to work with. Even thouh he was very new, he went out of his way to ensure that our questions were answered completely. Even thouh he was very new, he went out of his way to ensure that our questions were answered completely. More

Zach was really first class. He was very attentive and took over from Anthony. Very helpful and detailed. He was very attentive and took over from Anthony. Very helpful and detailed. More

My repair was accomplished by the service department including Lou, Mike, and many others. When the repair took longer, I was given a brand new car as a loaner...for several days...for free! Tremendous including Lou, Mike, and many others. When the repair took longer, I was given a brand new car as a loaner...for several days...for free! Tremendous service and honor at KIA St Augustine! Lou called me regularly with an update. When the repairs were done, I gave donuts to the sales people (I used their customer lounge for my office for a day!) and the service people (twice!) because there was nothing they couldn't help, offer or educate me about the repairs. Congrats KIA! More

No pressure sales. Anthony Cruzado was very patient, helpful and knowledgeable in helping me make my decision to buy the new 2025 K5 EX! Anthony Cruzado was very patient, helpful and knowledgeable in helping me make my decision to buy the new 2025 K5 EX! More

Michael in the service department was very helpful and gave an accurate time estimate for the job. gave an accurate time estimate for the job. More

Prompt, reasonable and competitive pricing for work done by a dealership. Friendly atmosphere. Need to upgrade the customer waiting area, however. by a dealership. Friendly atmosphere. Need to upgrade the customer waiting area, however. More

Typical of all new car dealerships the Service Writer’s attempt to push more repairs than what the appointment is scheduled for, dealers in Maine do not seem to do this for a simple oil change. attempt to push more repairs than what the appointment is scheduled for, dealers in Maine do not seem to do this for a simple oil change. More

They make appointments and don't keep them, You have to wait ridiculous amount of time even for an oil change. Appointment 8am oil change not done until 10am. They also try to sell you various repairs, n wait ridiculous amount of time even for an oil change. Appointment 8am oil change not done until 10am. They also try to sell you various repairs, not needed. I've been a mechanic for over 40 years and know if my car needs a 4 wheel alignment or not. Doesn't need one all. All four tires are wearing perfectly. Another outrageous charge is, $9 for shop supplies. What supplies for an oil change?????? Only thing I will get done at Family KIA is items under the warranty!!!!!!!!! More