Family Hyundai - Service Center

The Service Manager is Very Rude and Ignorant! I received a loaner car due some issues on my car. The loaner car I had my mom drop off on time. She had to drop it off because I am on bed rest and I received a loaner car due some issues on my car. The loaner car I had my mom drop off on time. She had to drop it off because I am on bed rest and cannot drive any vehicle which the service guy Phil knew. I wish that Phil would've communicated with his coworker better than he did. A day after I returned the loaner car the service manager called me yelling and using profane language accusing me of stealing the loaner car that was returned. He then continued yelling at me and threatened to have my car towed. After that he hung up on me. I will definitely be looking for another dealership to do business with in the future. I would advise anyone looking for a car to go elsewhere. Customer service is not the same anymore! More

Great service, horrible employees Seriously one of the worse experiences I've had there by far. I was greeted by an employee of the name Mike. Who I've never seen before, from the star Seriously one of the worse experiences I've had there by far. I was greeted by an employee of the name Mike. Who I've never seen before, from the start I didn't like the attitude he seemed to have with me. I felt very belittled my him and I honestly didn't trust him to help me with vehicles service. I've been to this dealer many times and had no problem but this particular time was different. Mike underestimated my knowledge in the automotive field which frustrated me because I'm a female, it felt likened expected me to be dumb. I will return but I won't work with this employee again. More

Terrible service Nearly everyone who owns a car has had some problems with mechanics, dealers, or manufacturers and most problems are handled with a personal visit bac Nearly everyone who owns a car has had some problems with mechanics, dealers, or manufacturers and most problems are handled with a personal visit back to the dealership. However, after the service at Family Hyundai in Tinley Park, Illinois I would not recommend the service department at this dealership. After paying $39.95 for an oil change on June 30, 2016 at approximately 5:00 p.m. I checked under the hood after arriving home and discovered that oil was on the engine cover and sitting in the back area where the oil cap is on top of engine. I then looked down to area of the engine where the oil filter is and discovered oil was all over the lower skid plate. I was unable to return to the dealership that evening so I went back the next morning July 1, at 8:00 a.m. and asked to speak with the service manager a service person told me he was busy. I then replied I would wait. The service person then when back in the office and a few moments later the service manager Mike Majchrowicz came out. I showed him the oil on the skid plate and on the engine cover. He looked down at the skid plate and said to me maybe I have an oil leak. I then replied, look at how clean my car and engine is, I would know if I had an oil leak. With 19,050 miles on it there would not be that much fresh oil. I will tell you what happened they tried to fill oil without taking the cover off and they let the filter drip and it ran out of the cup and ran down on the skid plate. As I am sure you can appreciate, I rely on my car for transport and apart from the normal wear I keep my car up. (I have pictures as proof). By this time several customers and all the service personal are standing watching the both of us stare each other down in the middle of the service bay. I stood there waiting for him to make the first move, he stated have I simmered down. I replied I would not have to simmer down if you had not said I have an oil leak instead of taking the time to look and see that the oil was fresh. The service manager then slammed the hood down on my car and told me to get out. I then locked my car and went to the sales floor to see if there was anyone I could talk to. I was told managers would not be in until 9:00 a.m. Shortly after that another gentleman from service came out and asked could he help me. I told him my problem and he said he understood how that could happen and would have it taken care of right away. Although, he mentioned his name I forgot it I think he was another service manager. After two trips that day the oil was cleaned. I am dissatisfied with the service because I have never been in a car dealership and had someone slam my car hood down with both hands and then told to get out. Unfortunately, the service department is discreditable and have an appalling service manager named. Unlike, the sales people who were very helpful that day. More

Unprofessional We brought our 2013 Veloster to this dealership because we believed our left rear caliper was leaking. Since we have under 30,000 miles on it, it sho We brought our 2013 Veloster to this dealership because we believed our left rear caliper was leaking. Since we have under 30,000 miles on it, it should be covered under warranty. We were told we had aftermarket brakes on our car and there was red silicone in the left rear causing our left rear caliper to leak. We have never had any brake work done on our vehicle, so this made me very angry we were getting accused of this. They recommended new pads and a caliper-not under warranty even though they stated only 9mm were worn on the pads all around. Long story short, we picked up our car, went to a different hyundai dealership which found no problems with our brakes and agreed they had never been replaced. We will never go back to this dealership. More

Great service dept. has saved my car twice from bad oil changes at Jiffy lube. Family Hyundai gave me peace of mind with my car again, thank you! changes at Jiffy lube. Family Hyundai gave me peace of mind with my car again, thank you! More