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FX Caprara Chrysler Dodge Jeep Ram

Watertown, NY

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424 Reviews

18476 US-11

Watertown, NY

13601

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424 Reviews of FX Caprara Chrysler Dodge Jeep Ram

January 16, 2019

Inspection,oil change,check over Everything was done well, almost two hours and WiFi wouldntconnect,but I had a book. Service people looked stressed,a friendly smile might be nice..m More

by Martha51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know any names
Jan 17, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Martha - I apologize that our wifi was down as well for the disappointing customer service. We truly appreciate your business as well as this feedback, it will help us improve and provide five-star service next time. If there is anything else you would like to share don't hesitate to give me a call. Thank you very much, Jason Perkins - Service Manager - 315-382-6923

January 15, 2019

PERFECT SERVICE AMBER WAS GREAT NO PROBLEMS IT WAS EASY NO HASSLES WORK WAS DONE FAST ONCE AGAIN AMBER WAS GREAT. I HAVE PURCHASE TRUCKS THIS DEALER BEFORE NEVER HAD ANY More

by rlondon0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Webb, Benjamin Wiseman, Jason Woodworth
Jan 15, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for coming back to FX Caprara Chrysler Dodge Jeep Ram of Watertown! We are so happy that Amber made your car-buying process a success.

January 15, 2019

A good buying experience. We were transitioning from a lease vehicle to a vehicle purchase. We were able to purchase the vehicle we wanted at an excellent price as well as end More

by EMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The finance manager was also very helpful and knowledgeable., Benjamin Wiseman
Jan 16, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for coming to FX Caprara Chrysler Dodge Jeep Ram of Watertown! It's wonderful to hear that our team made the transition from lease to purchase as easy as possible. Safe driving in your new car!

January 14, 2019

Had an issue with the appraisal but we worked it out I have to give a 4 star because they gave me an incorrect appraisal on my Nissan Armada initially. They thought the Armada had leather seats but it di More

by morfood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Woodworth
Jan 14, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We really appreciate you working with us! Thank you for taking the time to leave us this feedback as we are constantly working to improve the experience of our guests. Safe driving in your new Jeep Cherokee!

January 12, 2019

Painless Top notch customer service. Best transition into a new vehicle I’ve ever had. I don’t have anything else to say just trying to meet the minimum word r More

by PDINO6285
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Mastrovito, unbeatable , AJ Solis
Jan 14, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you so much for the great feedback! The entire FX Caprara Chrysler Dodge Jeep Ram of Watertown team appreciates your business.

January 10, 2019

A joke I will never buy or service again at your facility . Couldn’t do the job was left outside ,had minimal amount of air in tires had to go fill was left More

by WHITEDOVE521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick , mike Perkins , Kristopher Deihl
Jan 24, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

I am extremely disappointed to see this review and want to be the first to apologize for what sounds like a very frustrating experience. Part of my job is to listen to our customers, whether satisfied or dissatisfied and learn from their experience in order to improve the process for our next guests. I'd like to try to make this right - would you consider reaching out to me directly at 315-382-6923. Thanks, Jason Perkins, Service Manager

January 09, 2019

Nolan the Great Nolan is probably the best salesman I’ve ever met! He keep in contact with the buyer and works his heart out to get you the best deal possible! I’ve n More

by TAVARESBURTON274
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nolan Gardner
Jan 09, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you so much for coming back to FX Caprara Chrysler Dodge Jeep Ram of Watertown for a second vehicle! It's fantastic that you can depend on Nolan to get you the best deal possible. Your review means the world to us!

January 09, 2019

Joe and Jason were easy to deal with . Joe Fiorentino finance manager and Jason Woodward are a big asset to this dealership Joe with his explanation of the finances ( extended warranty ) J More

by aspaziani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fiorentino, Jason Woodworth
Jan 10, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to commend Joe and Jason! It's wonderful to hear that they make you comfortable throughout the car-buying process. Hope to see you again at FX Caprara Chrysler Dodge Jeep Ram of Watertown.

January 08, 2019

Turned in a lease and leased a new Dodge Rebel They were awesome, explained the deal in detail gave us a great deal and we will go back in 3 years, Thanks to Scott Webb!! He was awesome!! Love My N More

by HDISCO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Webb
Jan 09, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We are so happy that you love your new truck! Thanks so much for the kind review. See you next time at FX Caprara Chrysler Dodge Jeep Ram of Watertown!

January 07, 2019

About average Service was complete, only complaint was for some reason, they didn't call when service was complete. We waited a week then called to ask if there was More

by mooschelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristopher Deihl
Jan 08, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for the review! We apologize for any lack of communication on our end and will use this feedback to improve in the future. Have a great week!

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