F.C. Kerbeck Pre-Owned Cadillacs

Miracle Workers I was in desperate need of another car with low miles that could handle the road. Because of bad past experiences, I was afraid to go into any major I was in desperate need of another car with low miles that could handle the road. Because of bad past experiences, I was afraid to go into any major dealership. I couldn’t take what you have to go through to see if I qualified for a car purchase. I had been told by other dealerships that I could not quality for anything other than a buy here pay here place. Thankfully, I had two family members who have been buying cars from this particular dealership for years and encouraged me to give F.C. Kerbeck a chance. They were confident that F.C. Kerbeck would be able to help me. Fearfully, I called and spoke to Bill Kaufmann. I was amazed at how understanding, friendly and kind he was. He took my information and called me back with wonderful news that they could help me. He said, he had a car in mind and when could I come in to take a look at it. I had no great expectation when I went into the dealership the next day. To my astonishment the car he picked out was the exact type of car that I would have picked. How did he know what type of car would be the perfect fit for me when he never met me? Before I knew it the deal was done and I was on my way the same day. I highly recommend F.C. Kerbeck, because they care about the consumer. At no time did I feel pressured or taken advantage of. Bill Kaufmann performed above and beyond the call of duty. His customer service skills were outstanding. He is truly an excellent representative and face of how this Company values their clientele. Respectfully yours, Rita More

Buying a car from salesman Steve Earl I was shopping around for a SUV when I saw a great deal online for a 2012 Cadillac SRX at FC Kerbeck. My husband and I decided to stop by one afternoo I was shopping around for a SUV when I saw a great deal online for a 2012 Cadillac SRX at FC Kerbeck. My husband and I decided to stop by one afternoon to see it in person. Salesman Steve Earl was there to greet us. After test driving the SRX we had our eye on we decided that if Steve could meet all of our needs then we would purchase the SUV! Steve was very friendly and informative and we also found out it was his first day on the job! He was able to get the monthly payments to what I needed and we were also happy with the offer for my trade in. Car shopping is usually dreadful to me but working with Steve made it a pleasant experience. I would definitely recommend Mr. Earl to anyone else looking to buy a car! More

My Thanks to all of You! I was extremely impressed with my visit today! Everyone was courteous and very helpful. I was apprehensive about shopping for a car alone but was made I was extremely impressed with my visit today! Everyone was courteous and very helpful. I was apprehensive about shopping for a car alone but was made to feel very much at ease, especially by Mr. Valenti. I ended enjoying my visit to my surprise! The directions I was given to get home were great and I made it savely! Thanks a million! Mary Ellen Lees More

Marathon Sales Day I arrived at the dealership around 11:00 AM after speaking to Anthony Sanders the previous night. Anthony was very polite and professional on the pho I arrived at the dealership around 11:00 AM after speaking to Anthony Sanders the previous night. Anthony was very polite and professional on the phone so I had a good feeling about what was to come. When I arrived, shortly after exiting my vehicle I was met by Richard Rathof. I told him I was here to see Anthony. Instead of just pointing me where to go, Rich walked me over to an area where Anthony soon arrived. Anthony was as friendly in person as he was on the phone and being a Manager let Rich take the lead. After formalities, Rich walked me out into the lot where we looked at a few vehicles and he got a feeling for what I wanted to do. Well about 5 test drives later we were in the negotiation stage. Rich never tried to sell or pressure me. He explained his product and left the ball in my court. The day took so long as much because of me as anything else. Rich stayed pleasant and professional during the entire time we were together. He offered me food and drink many times throughout the day and appeared with an unsolicited water after checking on something at the Managers desk. All in all I rate the experience as Good only because I was there for as long as I was. Rich however was GREAT in the way he handled me as a finicky customer. Not once during this marathon of a day did Rich appear put-off by my failure to pull the trigger. He was as honest as anyone I have ever worked with in any industry. His calm and easy going attitude kept me in the game. I ended up leaving with a lot more vehicle than I planned to buy and happy I did. Rich is a credit to Kerbeck and would serve one well to ask for him if they were looking to buy a new or used car. John I. New Jersey More

Everything great, but. While buying my car the experience was great. After purchase I mentioned several things that I felt should have been corrected. Most were taken care o While buying my car the experience was great. After purchase I mentioned several things that I felt should have been corrected. Most were taken care of but I was given reasons why certain items shouldn't be dealt with; but I feel that if I'm paying $30,000+ the vehicle should be in immaculate condition. There were some spots on the hood of the car that something should have been done to correct. There is also some type of dent/lump on the driver side door and a nick on the corner of the dashboard. Also when I purchased the car, the inside had not been detailed and I was told "since I was bringing the car back for the items to be fixed the cleaning would be done then". Now I have taken the care back twice and the cleaning still hasn't been done. The last time I was told when I come back for my scheduled maintenance it will be done. So this time, which is my second purchase from Kerbeck, I'm not as pleased as the first. I hope that my concerns will be heard. More

Best Car Dealer in the EAST I am in sales and cover from NH to VA and need a reliable, honest, far and responsive dealer. I have to trade my car in every two plus years. I have I am in sales and cover from NH to VA and need a reliable, honest, far and responsive dealer. I have to trade my car in every two plus years. I have found such a partner with F C Kerbeck and Wayne Smith. Thank you for your service and being there when I need you! Sincerely, Bonnie Baird Turchetti More

Wayne Smith sells a good caddy! ;-) Whoever reads this should know up front that these folks are the best group that I have ever dealt with when buying a car! If you expect less than per Whoever reads this should know up front that these folks are the best group that I have ever dealt with when buying a car! If you expect less than personal attention, good friendly personalities, swift service and lots of smiles, well then you need to shop elsewhere because you get all that and more from the folks we dealt with! Wayne Smith is by far the MOST pleasurable sales-person I have ever dealt with. His knowledge of the product line we were looking at was instrumental in our final decision when choosing from the many models he showed us. We never felt rushed and actually felt at ease while Wayne took his time to show and explain each vehicle. With our decision made, Wayne set us up for a nice drive home in our 2012 Cadillac SRX. ;-) yay! I would also like to say that each person we worked with was a pleasure to deal with! I would also like to say that I noticed, that even the people we were not dealing with, were pleasant! I'll see you next time I buy a car! Joe Dugan 609 929 3795 Whoever reads this should know up front that these folks are the best group that I have ever dealt with when buying a car! If you expect less than personal attention, good friendly personalities, swift service and lots of smiles, well then you need to shop elsewhere because you get all that and more from the folks we dealt with! Wayne Smith is by far the MOST pleasurable sales-person I have ever dealt with. His knowledge of the product line we were looking at was instrumental in our final decision when choosing from the many models he showed us. We never felt rushed and actually felt at ease while Wayne took his time to show and explain each vehicle. With our decision made, Wayne set us up for a nice drive home in our 2012 Cadillac SRX. ;-) yay! I would also like to say that each person we worked with was a pleasure to deal with! I would also like to say that I noticed, that even the people we were not dealing with, were pleasant! I'll see you next time I buy a car! Joe Dugan 609 929 3795 More

First time expenience!!! To Bill and Tom We want to let you know how we appreciate your time and patience with us upon purchasing our new car. You respectively answered a To Bill and Tom We want to let you know how we appreciate your time and patience with us upon purchasing our new car. You respectively answered all our questions and made us feel comfortable with the purchase! We had a great experience. Thank you. Pat & Malcolm Anders More

my new car Steve Earl was awesome ! F C Kerbeck was awesome ! My new/used Cadilac is awesome ! I will be back for another vehicle ! I will spread the word ! Steve Earl was awesome ! F C Kerbeck was awesome ! My new/used Cadilac is awesome ! I will be back for another vehicle ! I will spread the word ! More

Purchase from Wayne Smith The Cadillac SRX was our 2nd purchase from Wayne "The Gov". He's a true professional and makes us feel special. He took extra time away from his des The Cadillac SRX was our 2nd purchase from Wayne "The Gov". He's a true professional and makes us feel special. He took extra time away from his desk to oversee our pinstriping, and that's appreciated. In our opinion, Kerbeck is a class operation. I think I paid a bit much for a 2010 SRX, based on internet comparisons though. We have an acquaintance just up the street at Colonial Cadillac, but returned to Kerbeck, about a 45 minute drive because of our relationship with Wayne. More