Essential Ford of Stuart

Great service Always have great service whether it is for routine maintenance or need a particular service or repair. The staff is always courteous and professional Always have great service whether it is for routine maintenance or need a particular service or repair. The staff is always courteous and professional and genuinely care about their customers. More

Great fast service I am from out of town and wanted to make sure that my 2013 F-150 did not have an antifreeze leak before I headed back to Atlanta. I got in without an I am from out of town and wanted to make sure that my 2013 F-150 did not have an antifreeze leak before I headed back to Atlanta. I got in without an appointment and they check the vehicle out for nearly an hour and NO CHARGE! People were friendly and courteous. This is what makes me want to purchase another Ford. If I lived in the area I would buy from Advantage Ford! More

Good Dealership...lacking in the follow up. I bought my car in 2013 along with the Gap insurance via them vs my insurance company. I traded my car in last month and immediately contacted Advanta I bought my car in 2013 along with the Gap insurance via them vs my insurance company. I traded my car in last month and immediately contacted Advantage to get the paperwork to cancel Gap and get my money refunded for the remainder. It took 3 days and 2 follow up calls to get Dave in Finance to send the paperwork that he was supposedly sending as soon as we hung up. 30 days later, and another call to Evans (who has also not returned my call going on 3 days now), GAP Administration has still not received my cancellation paperwork. They were very quick to sell it to me since there is money to be made by that, but not very quick to want to get me my money back. Working with them in the beginning was very easy and for that I will recommend them. I would caution that if you need anything after your sale, don't expect expedient service. More

Good service Generally a good service and friendly staff. Had a few issues with our car and brought it in for service as well as the scheduled oil change. Generally a good service and friendly staff. Had a few issues with our car and brought it in for service as well as the scheduled oil change. More

Excellent service dept. My air conditioning wasn't blowing cold air. When I pulled in the service drive Dustin came over and asked me what I needed. When I told him sat in th My air conditioning wasn't blowing cold air. When I pulled in the service drive Dustin came over and asked me what I needed. When I told him sat in the car and immediately told me about the problem. He wrote up my repair order and told me they would need the car overnight. He then got me a ride home and called the next day to let me know the car was ready. He sent a driver to pick me up and bring me to the dealer. Dustin let me know that the repair was covered by warranty and I won't be charged for the repair.Dustin was courteous and professional when dealing with me and I greatly appreciated it. I've been at this dealership for service before and I'm very satisfied with the treatment I received More

Battery cable corroded Had to bring my wife's explorer in because the battery cable was completely corroded on the terminal. This should not have happened if the service dep Had to bring my wife's explorer in because the battery cable was completely corroded on the terminal. This should not have happened if the service department had done their part with their 50 point inspection. The corrosion was very evident as it was spraying all over the engine. The problem was fixed at Ford's expense but had my wife been on a business trip to Orlando she could have broken down on the highway. This is my second issue with the service department More

Excellent services from the quick oil change department Tyler was very responsive and estimated time correctly I was able to wait in the waiting room with coffee and fruits. THanks that was my breakfast Tyler was very responsive and estimated time correctly I was able to wait in the waiting room with coffee and fruits. THanks that was my breakfast More

All this over a key! I purchased a used car in late August from Advantage Ford. As part of the deal we ordered an extra key for my husband, (300.00) and were told that w I purchased a used car in late August from Advantage Ford. As part of the deal we ordered an extra key for my husband, (300.00) and were told that we would have someone call us from parts in a couple of days. Things happen.. I went into the dealership in early October to get my free first oil change and remembered that I did not get the key. Speaking to someone in the parts department, I was told to come in, in the morning because the manager/supervisor was not there at that time. I did. I also spent about 3 hours at the dealership, speaking to the parts manager, David, filling out forms..and was told that I would be hearing in a day or two to get the key. TODAY, a couple of weeks later, I went in to get my key.. they had no record of any key being ordered or even my name on the books in the parts department. I waited for David to come out of his morning meeting and about 10 minutes later he came out, filled new paperwork and Kyle this time from the service department told me I would hear from them in a day or two to come in and get the key and have it programmed. NO, I'm sorry.. nothing.. I let David know, whom I hold responsible at this time.. The agent selling me the car, first dropped the ball, however the second time, I blame David. At least this time around I have a paper saying that I have a key ordered. You know..if I was the manager, this would have been a no-brainer; the first time I went in. (October) Mrs. Darazi,we are sorry we dropped the ball, we are refunding you the amount you paid for the key and your key will be here in two days. Nope..they didn't even order the key ..until today.. Remember, I purchased the car in August and I still do not have my second key. I haven't received an apology either as if it was all my fault. On a side note, I was told by David, the finance officer at the dealership that I would be getting by mail a coupon book to make my payments. I called, went into the office but still I do not have a coupon book. I was able to get the name of the finance company and set up a payment online.. So..I'll keep you updated on the drama...all this over a key! WOW The sales man who sold the car to us, did a great job..we got exactly what we could afford and David gave us good financing. the oil change people were fantastic... just the customer service lacked.. and still lacks.. More

ADVANTAGE FORD DESERVES A MUCH HIGHER RATING. I I live nearby and began using the service department to service 2 family Lincolns We were so pleased by the service department we broke down and b I live nearby and began using the service department to service 2 family Lincolns We were so pleased by the service department we broke down and bought an escape last year I have used service departments at both mercedez and lexus in south florida and i say that Advantage Ford is second to none. AND yes Dustin is the big difference maker but others step up when he is not there ! Jim Tonra Palm City Fl More

Excellent. Dustin Bower took my 2015 Escape Titanium in at 7: 15 AM. The service required was a recall on "door latches" and a diagnosis of a noise complaint. T Dustin Bower took my 2015 Escape Titanium in at 7: 15 AM. The service required was a recall on "door latches" and a diagnosis of a noise complaint. The job was completed before noon. I was kept informed of the progress. I was pleased with the results and the car was washed. Thanks! More