Essential Ford of Stuart

Rhonda, Mike did a great job for me on my recently purchased had some issues with new Michlelin tires on my recently purchased truck from advantage ford and the service department Rhonda and Mike did a great had some issues with new Michlelin tires on my recently purchased truck from advantage ford and the service department Rhonda and Mike did a great drop helping me ,Thanks again More

Quick Lane service. Pulled into Quick Lane service line and was greeted immediately. Told service associate I wanted oil change and tire rotation on my 2010 F 150 and ple Pulled into Quick Lane service line and was greeted immediately. Told service associate I wanted oil change and tire rotation on my 2010 F 150 and please do not move the drivers seat. She said OK and said it was about a 45 minute wait. That’s exactly how long it took and everything was satisfactory . I’ve been coming here since I bought the truck here in 2010 and have never had a bad experience. Good job. More

Great experience The staff was very nice and made my truck buying experience great. I feel they went above and beyond to make sure that I was happy. The staff was very nice and made my truck buying experience great. I feel they went above and beyond to make sure that I was happy. More

Outstanding Service Department Recently came in for some minor service, that expanded into more than minor. I was helped by Kevin, asst svc manager and Matt, service technician. B Recently came in for some minor service, that expanded into more than minor. I was helped by Kevin, asst svc manager and Matt, service technician. Both went way about to assist me, and spent more than usual time with me. More

Issues with sales and follow-ups Purchased 2017 150.. with trade-in. Had issues with what discounts were available vs.all cash settlement. Loan officer stated salesman should have e Purchased 2017 150.. with trade-in. Had issues with what discounts were available vs.all cash settlement. Loan officer stated salesman should have explained it. Oops. Took over 4 hours to complete final paperwork, and still had to go back to Advantage since not finished. Then get calls stating more info needed to get title completed. So after 4 weeks, paperwork still isn’t correct. I’ll give that half an oops. Vehicle wasn’t thoroughly detailed for delivery and oil was at 26% life quality when I received it. That’s a mistake. When I took truck in for the oil fix, it should have been a freebie, Not. Service department was fast and accommodating. No problems there... More

Stay Away From Purchasing From This Dealer My wife and I drove 2 hours to this dealership for a test drive and ultimately decided to move forward with purchasing the vehicle we test drove. I se My wife and I drove 2 hours to this dealership for a test drive and ultimately decided to move forward with purchasing the vehicle we test drove. I sent them all of the information on my trade etc. to get the process started. To say that the communication afterwards was poor would be a compliment. I had to initiate all communication moving forward. After about a week it turns out they sold the car without even communicating with me. Can't say for sure if the fact that we qualified for a discounted price played a role in how they treated us put it felt like it. The communication pretty much stopped after we mentioned it. I called and spoke to Richard Kennedy who said he would call me back and he never did. I am pretty sure he knew when we spoke that the vehicle was sold. Please be aware of the reviews on the dealership. The negative ones are spot on. They seem to have had customer service issues in the past. It seems they are unresolved. More

Oil change I took my 2015 Escape in for a regular oil change on Saturday afternoon at 2:00. Dec 16, and was greeted by Kevin Thompson assistant service manager, I took my 2015 Escape in for a regular oil change on Saturday afternoon at 2:00. Dec 16, and was greeted by Kevin Thompson assistant service manager, Kevin was very friendly and helpful. Kevin kept me informed throughout my visit, in fact I asked if my tires needed rotated Kevin had already checked since I purchased the tires from Advantage Ford and it was time. I was out in 45 min.Kevin gave me great service. I am glad I leased my Escape from Advantage. More

Dead battery at the end of the day I arrived at the dealership at the end of the day with a dead battery in my F150. The gentleman writing the ticket and the mechanics could not have b I arrived at the dealership at the end of the day with a dead battery in my F150. The gentleman writing the ticket and the mechanics could not have been nicer and more willing to help. I really appreciate it. Thank you, again. More

Wonderful As a first time car buyer and other bad experiences it was nice to finally go to dealership where the staff was friendly not pushy made me feel at eas As a first time car buyer and other bad experiences it was nice to finally go to dealership where the staff was friendly not pushy made me feel at ease and I had a wonderful experience there. I will be going back when I’m ready to purchase my next vehicle. More

Oil change Went in for an oil change with no appointment and all was very good. Faster turnaround than previous times and they notified me that I had a complime Went in for an oil change with no appointment and all was very good. Faster turnaround than previous times and they notified me that I had a complimentary oil change credit on my account! More