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Essential Ford of Stuart
Stuart, FL
825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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825 Reviews of Essential Ford of Stuart
June 06, 2019
Disappointed Very disappointed. Brought my car in Saturday June 1st for a recall issue with the gas tank, the car had already been in previously for same issue bef Very disappointed. Brought my car in Saturday June 1st for a recall issue with the gas tank, the car had already been in previously for same issue before recall. Paperwork states that it was inspected and no work needed to be performed at this time. On Tuesday June 4th I once again ran out of gas while the fuel gauge was registering more than 1/4 of a tank left. Furthermore, my transmission still jerks constantly as I have also had the car in a number of times for the issue. Always told that it is normal or within specs and nothing needs to be replaced. Also another issue that was recalled after my many complaints and still not fixed. Very disappointed with the car as a whole and with the entire customer service experience from the beginning. More
by BAC3572
Verified CustomerEmployees Worked With
Mary Kniffen
June 06, 2019
Blake was a pleasure to work with. There was no pressure to buy. Blake was just a pleasant person that listened to what we wanted, and delivered! I contacted him the following day with There was no pressure to buy. Blake was just a pleasant person that listened to what we wanted, and delivered! I contacted him the following day with a question, and even though it was his day off, he got back to me quickly with an answer. More
by RMACEAC445
Employees Worked With
Blake Caccavali, Lee Schadt
June 03, 2019
Excellent service Great experience in the service center. Everyone I dealt with was very informative and friendly. The waiting room is very clean and the wait was not Great experience in the service center. Everyone I dealt with was very informative and friendly. The waiting room is very clean and the wait was not bad. More
by AJPINK1
Employees Worked With
Mary Kniffen
June 03, 2019
70 thousand mile inspection The took the car and told me to go home in my wife’s car and they would call when it was ready. They called and asked me if they should perform the ad The took the car and told me to go home in my wife’s car and they would call when it was ready. They called and asked me if they should perform the additional items that needed attention. I said yes, and when it was finished they called and said it was ready for pick up. The cost was very fair. More
by E.CLISBY
Employees Worked With
Mary Kniffen
May 30, 2019
Personable Salesman We enjoyed our salesman but the management and processing the purchase was a mess. Jeff is the only reason we retured to this dealer for our purchase. We enjoyed our salesman but the management and processing the purchase was a mess. Jeff is the only reason we retured to this dealer for our purchase. As we were shopping around I have very specific criteria on a used vehicle to consider it over a new purchase. I received an email back for a used vehicles not in my criteria (not from our salesman). Jeff was very attentive to what we wanted and provided excellent service to us. He only showed us what we were interested in since we were very specific in what we wanted and what our interest was. We appreciated that he did not try to sell something we had no interest in. I did an over the phone finance application on a Saturday. My credit was pulled and I was given an interest rate and payment amount. When I came in expecting to sign papers, my credit was run again and no changes occured in the 2 day window however all the sudden I needed a cosigner. There was no explaination of why this changed all the sudden. Then when signing the purchase paperwork I noticed the sales price was not adjusted down to reflect the online sales price. That was about a $4,000 difference that I amlost ate. I had about 3-4 separate people contact me other than my salesman which was annoying. I can see one additional person checking on how everything is going but too many hands were in the kitchen. More
by KALEANA13
Employees Worked With
Some young salesman, Jeff Kistler, Lee Schadt, Cathryn Winschel, Randy Allen
May 29, 2019
Very nice and no nonsense Steve Mudd is the new GM there and he has changed the whole culture of the place and over hauled it so that I will do business there. We purchased 3 Steve Mudd is the new GM there and he has changed the whole culture of the place and over hauled it so that I will do business there. We purchased 3 trucks because of him. FYI More
by BIGDADCORNBREAD
Employees Worked With
Mike the sales MGR and steve in Finance. , Mary Kniffen
May 29, 2019
oil change Good job on oil change , but not happy about lug nut situation. Do not understand how the lug nuts could deteriorate to such a degree in such a short Good job on oil change , but not happy about lug nut situation. Do not understand how the lug nuts could deteriorate to such a degree in such a short time. More
by M.LARSEN5753
Employees Worked With
Mary Kniffen
May 29, 2019
Helpful Rafael was extremely helpful and understanding of our needs and wants. I would highly recommend him in the future. He was very personable and respond Rafael was extremely helpful and understanding of our needs and wants. I would highly recommend him in the future. He was very personable and responded quickly. More
by LISABECKER80
Employees Worked With
Rafael
May 28, 2019
GPS and Transmission Issues Dropped off truck and got a free loaner from Advantage Ford. Work was done on time and my truck was cleaned when I picked it up. Dustin got me in Dropped off truck and got a free loaner from Advantage Ford. Work was done on time and my truck was cleaned when I picked it up. Dustin got me in when he said and out in a timely manner. Awesome Service Department More
by WALLACE8660
Employees Worked With
Dustin Bauer
May 28, 2019
Excellent and professional service at Advantage Ford My 2017 Ford Focus suddenly powering down with a "High Temp-leave the road safely" warning. I had the car towed to Advantage Ford in the early evenin My 2017 Ford Focus suddenly powering down with a "High Temp-leave the road safely" warning. I had the car towed to Advantage Ford in the early evening and was able to get it checked into the service department. The next morning I was put in touch with Justin Bauer, who was to be my service advisor. A diagnosis of the the car by the technician found that some road debris in the form of pieces of marker flag had gotten into the fan, damaging the fan and the radiator. Dustin called me and advised me of the problem. He provided a quote to perform the work. I authorized the work and requested that he save the damaged parts with the road debris, which he agreed without any hesitation to do. He ordered the parts and the work was completed in a very timely manner. He wrote up an accurate description of the problem on the service report and provided the damaged parts with the road debris in the new parts box and placed it in the car, taking care to provide protective covering to prevent any possible coolant residue from leaking into the car. The car was washed and looked and ran great when I picked it up. I appreciate very much Justin's attention to my needs and requests and the excellent service provided. More
by JERALDDSMITH4
Employees Worked With
Dustin Bauer
