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Essential Ford of Stuart
Stuart, FL
811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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811 Reviews of Essential Ford of Stuart
May 30, 2019
Personable Salesman We enjoyed our salesman but the management and processing the purchase was a mess. Jeff is the only reason we retured to this dealer for our purchase. We enjoyed our salesman but the management and processing the purchase was a mess. Jeff is the only reason we retured to this dealer for our purchase. As we were shopping around I have very specific criteria on a used vehicle to consider it over a new purchase. I received an email back for a used vehicles not in my criteria (not from our salesman). Jeff was very attentive to what we wanted and provided excellent service to us. He only showed us what we were interested in since we were very specific in what we wanted and what our interest was. We appreciated that he did not try to sell something we had no interest in. I did an over the phone finance application on a Saturday. My credit was pulled and I was given an interest rate and payment amount. When I came in expecting to sign papers, my credit was run again and no changes occured in the 2 day window however all the sudden I needed a cosigner. There was no explaination of why this changed all the sudden. Then when signing the purchase paperwork I noticed the sales price was not adjusted down to reflect the online sales price. That was about a $4,000 difference that I amlost ate. I had about 3-4 separate people contact me other than my salesman which was annoying. I can see one additional person checking on how everything is going but too many hands were in the kitchen. More
by KALEANA13
Verified CustomerEmployees Worked With
Some young salesman, Jeff Kistler, Lee Schadt, Cathryn Winschel, Randy Allen
May 29, 2019
Very nice and no nonsense Steve Mudd is the new GM there and he has changed the whole culture of the place and over hauled it so that I will do business there. We purchased 3 Steve Mudd is the new GM there and he has changed the whole culture of the place and over hauled it so that I will do business there. We purchased 3 trucks because of him. FYI More
by BIGDADCORNBREAD
Employees Worked With
Mike the sales MGR and steve in Finance. , Mary Kniffen
May 29, 2019
oil change Good job on oil change , but not happy about lug nut situation. Do not understand how the lug nuts could deteriorate to such a degree in such a short Good job on oil change , but not happy about lug nut situation. Do not understand how the lug nuts could deteriorate to such a degree in such a short time. More
by M.LARSEN5753
Employees Worked With
Mary Kniffen
May 29, 2019
Helpful Rafael was extremely helpful and understanding of our needs and wants. I would highly recommend him in the future. He was very personable and respond Rafael was extremely helpful and understanding of our needs and wants. I would highly recommend him in the future. He was very personable and responded quickly. More
by LISABECKER80
Employees Worked With
Rafael
May 28, 2019
GPS and Transmission Issues Dropped off truck and got a free loaner from Advantage Ford. Work was done on time and my truck was cleaned when I picked it up. Dustin got me in Dropped off truck and got a free loaner from Advantage Ford. Work was done on time and my truck was cleaned when I picked it up. Dustin got me in when he said and out in a timely manner. Awesome Service Department More
by WALLACE8660
Employees Worked With
Dustin Bauer
May 28, 2019
Excellent and professional service at Advantage Ford My 2017 Ford Focus suddenly powering down with a "High Temp-leave the road safely" warning. I had the car towed to Advantage Ford in the early evenin My 2017 Ford Focus suddenly powering down with a "High Temp-leave the road safely" warning. I had the car towed to Advantage Ford in the early evening and was able to get it checked into the service department. The next morning I was put in touch with Justin Bauer, who was to be my service advisor. A diagnosis of the the car by the technician found that some road debris in the form of pieces of marker flag had gotten into the fan, damaging the fan and the radiator. Dustin called me and advised me of the problem. He provided a quote to perform the work. I authorized the work and requested that he save the damaged parts with the road debris, which he agreed without any hesitation to do. He ordered the parts and the work was completed in a very timely manner. He wrote up an accurate description of the problem on the service report and provided the damaged parts with the road debris in the new parts box and placed it in the car, taking care to provide protective covering to prevent any possible coolant residue from leaking into the car. The car was washed and looked and ran great when I picked it up. I appreciate very much Justin's attention to my needs and requests and the excellent service provided. More
by JERALDDSMITH4
Employees Worked With
Dustin Bauer
May 27, 2019
Service Advisor Had my vehicle serviced last week @ Advantage Ford. My advisor Mr. Baurer was awesome as usual and made sure my vehicle was repaired perfectly. He’s Had my vehicle serviced last week @ Advantage Ford. My advisor Mr. Baurer was awesome as usual and made sure my vehicle was repaired perfectly. He’s professional demeanor was incredible. Would highly recommend him as a service advisor. More
by JOSEPH5857
Employees Worked With
Dustin Bauer
May 27, 2019
New tires,install,balance,align New tires,balance,align,best price,guickly done.Shopped around for the best price,dealer had it.Got 64000 out of the original tires,I wanted the same New tires,balance,align,best price,guickly done.Shopped around for the best price,dealer had it.Got 64000 out of the original tires,I wanted the same ones. More
by SKIDELUXE55
Employees Worked With
David Hernandez
May 24, 2019
Got the car back 2 days ago, broke down again today, They had my car 4 days. $2500 to fix it . Picked it up Monday (3 days ago). Tonight it died again! Same darn thing! Had to get a ride home, and will n They had my car 4 days. $2500 to fix it . Picked it up Monday (3 days ago). Tonight it died again! Same darn thing! Had to get a ride home, and will need the car towed in the morning back to Ford. What a rip off! So upset right now, and then I got this survey! Great timing Ford. The car isn’t even 5 years old yet. Don’t go to this dealership. Drive Somewhere else. Maybe you will get a fair shake there. I am so going off on their service dept. tomorrow. Actually looking forward to chewing someone out. Terrible way to do business More
by KATHYJT0
Employees Worked With
Jimmy Roti
May 24, 2019
Great place and great service I trust Advantage Ford with our F250 Diesel. They always have a great attitude and great service. With an appointment you get right in. No fuss j I trust Advantage Ford with our F250 Diesel. They always have a great attitude and great service. With an appointment you get right in. No fuss just a great place More
by DEBBIE.DONAHUE11
Employees Worked With
David Hernandez, Larry Ledford
