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Essential Ford of Stuart

Stuart, FL

4.0
825 Reviews

4000 SE Federal Hwy

Stuart, FL

34997

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825 Reviews of Essential Ford of Stuart

June 25, 2019

Full Service Took truck in for oil change and transmission service. I ended up needing a battery. It took almost three and a half hours which I think was a little More

by GENNAANDTERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben
Jul 03, 2019 -

Essential Ford of Stuart responded

We appreciate your business and review! Timing is something we understand is very valuable and we are constantly working to improve the timing and efficiency on getting you back on the road!

June 25, 2019

Needed service Just went in sales room to pass time and was greeted buy Kevin and was thankful that David was able to find that my rear wiper blade needed to be rep More

by BHEEREMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hernandez, Kevin Jacko
Jul 03, 2019 -

Essential Ford of Stuart responded

Thanks for your review! We appreciate your business!

June 24, 2019

Lack of service. Spent $1300 on repair to be told they could not fix the problem and I needed to contact another ford dealer for service. Really? Sunrise Ford did the More

by SHEWMAKERP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager name unknown. Probably wasn’t even a service manager!, Dustin Bauer
Jul 03, 2019 -

Essential Ford of Stuart responded

We would be gladly to reimburse you for any issues that we did not fix to make this right. We stand behind our work and if you could stop in and speak with our Service Director or General Manager with your repair orders so that we can take care of this for you. Thanks

June 24, 2019

Warranty and recall service My service advisor Joe was very courteous and professional. All issue were resolved and I received my vehicle in a timely manner and it was spotless. More

by SOREILLY1978
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 03, 2019 -

Essential Ford of Stuart responded

Thanks for your review!! We appreciate your business!

June 22, 2019

Installed battery junction box Usually when I get my car serviced they wash it. However, and this is the second time it’s happened to me at this dealership, they didn’t. Otherwi More

by hlyle2
Recommend Dealer
Yes
Employees Worked With
Dustin Bauer, Mary Kniffen, David Hernandez
Jul 03, 2019 -

Essential Ford of Stuart responded

Thanks for your review! If you request a wash we will always run it through our car wash machine. Please see our Service Director if you have any issues again. Thanks for your business

June 19, 2019

Wonderful service experience The service writer was professional and polite. He kept me informed as to the status of my vehicle and promptly called me when the service was complet More

by Brad C
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Bauer
Jul 03, 2019 -

Essential Ford of Stuart responded

Thanks for your review! Dustin is world class and one of the best at his position! We appreciate your business!

June 18, 2019

A great team, a high quality service. Everything is going well with my new car. it satisfies me fully. I thank the whole team who welcomed me with kindness and smile and especially Cathry More

by FLORENCE FR.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Garcia, Cathryn Winschel
Jul 03, 2019 -

Essential Ford of Stuart responded

Thanks for your review! We appreciate your business! Congratulations on the New Ford Edge!!!

June 18, 2019

Glad we stopped. We stopped in for a second test drive and go talk price in general, but hadn't fully decided on we want. The Ford Edge sold itself, but the staff at More

by TTUTTLE001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginald Warren, Cathryn Winschel
Jul 03, 2019 -

Essential Ford of Stuart responded

Thanks for your business! We appreciate the review! Congratulations on your new Edge!

June 17, 2019

Exceptional Servive The service department and related mechanics did an outstanding job on our Explorer. Communication as to how everything was doing and finished was ex More

by DBRACKNEY7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Bauer
Jul 09, 2019 -

Essential Ford of Stuart responded

Thanks for your review! We appreciate your business!!!

June 17, 2019

Wiper Control failure Dustin did a great and was very informative with regards to the repair of my Truck. The complimentary wash was not that good.The wheels still had a si More

by LARRYWITTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Bauer
Jul 09, 2019 -

Essential Ford of Stuart responded

Thanks for your review! We utilize a car wash machine for our complimentary washes. Sorry about the brake dust left on your vehicle.

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