Essential Ford of Stuart

Committed to “Yes” The salesman and sales manager met every need, answered every question, and remained patient over several visits to find the right vehicle for my need The salesman and sales manager met every need, answered every question, and remained patient over several visits to find the right vehicle for my needs. My own research revealed that everything they told me was accurate. I became confident in their truthfulness and integrity. The sales manager provided a competitive price and trade value. Follow up has been prompt and useful since taking possession. More

Very courteous and great communication and service. Mary was very nice and kept in contact with me to give me an update on my car. She was great. She called me to ask more questions with my issue and l Mary was very nice and kept in contact with me to give me an update on my car. She was great. She called me to ask more questions with my issue and let me know she would have mechanic try to reenact the sound. More

Regular Maintenance Everytime we go in and David takes care of us we are pleased. He is pleasant and listens to our special request. Things get done fast and correctly. Everytime we go in and David takes care of us we are pleased. He is pleasant and listens to our special request. Things get done fast and correctly. More

Brakes and new car Very responsive and knowlegable service center. Sales man, Bill Kuhen, and manager, Kenney, very capable and listened well to my needs and requireme Very responsive and knowlegable service center. Sales man, Bill Kuhen, and manager, Kenney, very capable and listened well to my needs and requirements. They exceeded them. More

Battery replacement First the good - My battery died on my 2.5 year old King Ranch F-150 and the service center was able to squeeze me into their schedule and have my bat First the good - My battery died on my 2.5 year old King Ranch F-150 and the service center was able to squeeze me into their schedule and have my battery replaced during lunch time. They were very helpful and accomidating in fitting me in. Now the BAD - This is now the 4th battery that I have had installed in this vehicle, which is not even 3 years old. I have had 3 other Ford trucks for 4, 7 and 5 years, respectively, and NEVER replaced a battery, let alone 4 in under 3 years. When I questioned a service writer about this I was informed that "that is not unusual for Florida!". At least they were all covered under warranty. More

Thank you Dustin Dustin Bauer was extremely helpful when my 2010 Taurus needed a new throttle. He explained the problem, called me when the part arrived and made sure Dustin Bauer was extremely helpful when my 2010 Taurus needed a new throttle. He explained the problem, called me when the part arrived and made sure work began immediately on my cars when I arrived More

Well Done. Check in and processing very organized. In and out very quickly and efficiently. Staff were great. Waiting area is large and comfortable. Designed Check in and processing very organized. In and out very quickly and efficiently. Staff were great. Waiting area is large and comfortable. Designed for more than just watching TV. More

Share Information My car was dropped for a simple oil change. 7 pm came and i did not get a call from the service department. I called after 7 pm to find out that the My car was dropped for a simple oil change. 7 pm came and i did not get a call from the service department. I called after 7 pm to find out that the service department was closed. Next morning i called to talk to a service manager and i spoke with Jimmy. He stated the person that checked me in had a emergency and had to leave. I feel like he should have turned this over to another person. I was without a car. Thank God we have a second car. Jimmy did take care of my bill for my inconvenience. More

Disappointed Very disappointed. Brought my car in Saturday June 1st for a recall issue with the gas tank, the car had already been in previously for same issue bef Very disappointed. Brought my car in Saturday June 1st for a recall issue with the gas tank, the car had already been in previously for same issue before recall. Paperwork states that it was inspected and no work needed to be performed at this time. On Tuesday June 4th I once again ran out of gas while the fuel gauge was registering more than 1/4 of a tank left. Furthermore, my transmission still jerks constantly as I have also had the car in a number of times for the issue. Always told that it is normal or within specs and nothing needs to be replaced. Also another issue that was recalled after my many complaints and still not fixed. Very disappointed with the car as a whole and with the entire customer service experience from the beginning. More

Blake was a pleasure to work with. There was no pressure to buy. Blake was just a pleasant person that listened to what we wanted, and delivered! I contacted him the following day with There was no pressure to buy. Blake was just a pleasant person that listened to what we wanted, and delivered! I contacted him the following day with a question, and even though it was his day off, he got back to me quickly with an answer. More