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Essential Ford of Stuart
Stuart, FL
813 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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813 Reviews of Essential Ford of Stuart
July 17, 2019
Awful customer service at service dept. Service tech are arrogant. The only good guy there, was fired (Joe). I understand the reason to their attitude towards me. But, still they are horribl Service tech are arrogant. The only good guy there, was fired (Joe). I understand the reason to their attitude towards me. But, still they are horrible. More
by EDGARSITOO
Verified CustomerEmployees Worked With
Dustin Bauer, David Hernandez
July 15, 2019
Quick Lane and Brake Check I went to Advantage Ford for an oil change and a brake check and only drove 3 miles when all was finished! Unfortunately, a service member did not ins I went to Advantage Ford for an oil change and a brake check and only drove 3 miles when all was finished! Unfortunately, a service member did not install the new brake pump correctly and our seized up! We were forced to tow the car back to Advantage Ford at our expense (because everyone went home already)! When left stranded with no way to get home, the Sales Manager's response was to take me to Enterprise Rent-A-Car, but you guessed it... they were closed too! Not one offer to drive me home due to negligence on their part. It was clearly my problem and Ford wanted no part in it. After a very stern note left in the night drop box with reimbursement requests, our car was fixed the next day around lunchtime. Needless to say, Ford screwed up this time and had little compassion for a loyal customer. The towing cost was reimbursed, but that does not make up for the lack of customer service and support. Hopefully they have reflected on their practices and have made some great strides for other customers. More
by ALCAZAR
Employees Worked With
Service Manager, David Hernandez
July 15, 2019
A little disappointed Was disappointed when I picked my truck up that the wrong oil was replaced in my car. I asked for synthetic and received the blend. They asked if I wa Was disappointed when I picked my truck up that the wrong oil was replaced in my car. I asked for synthetic and received the blend. They asked if I wanted it replaced when I was paying my invoice but I didn't have time to wait for another oil change. I scheduled the appointment on line and chose the synthetic. I didn't think I had to specify which oil because I selected it online and have always had my truck serviced at Advantage without any issues. Thought they would have my records on file. Also the truck was not washed (always has been before) and the interior was left slightly greasy. (arm rest) More
by ALAN_BOAZ
Employees Worked With
David Hernandez, Jodi Connolly
July 11, 2019
Fill all my fluids to the top please Very good service all seemed to go out of their way to make experience pleasant Only issue I asked for DEF to be filled and it was only brought up t Very good service all seemed to go out of their way to make experience pleasant Only issue I asked for DEF to be filled and it was only brought up to like 3/5s so now I will have to add before my next service and I asked specially for it to be filled. More
by lthimes
Employees Worked With
David Hernandez
July 10, 2019
Always great I have been coming to Advantage Ford for service for many years and have never had a bad experience. I am always treated with kindness and respect. S I have been coming to Advantage Ford for service for many years and have never had a bad experience. I am always treated with kindness and respect. Service is completed, most of the time, quickly and without incident. I pass several other businesses that could do the same service but I trust Advantage Ford and will keep coming here for years to come. More
by Satisfied customer
Employees Worked With
Mary Kniffen
July 08, 2019
Repair of tire with a nail My car's right rear tire had a nail in it, and was losing air pressure. So brought it in to Quick lane at about 7:45 AM and it was fixed by about 9:3 My car's right rear tire had a nail in it, and was losing air pressure. So brought it in to Quick lane at about 7:45 AM and it was fixed by about 9:30 AM. More
by WALTBRUETSCH
Employees Worked With
Otis B. Geiger
July 08, 2019
Excellent service by Raj, Reggie and Steve Everyone was helpful. They were attentive and able to answer my questions. If not, the matter was taken up with the service dept. and was Addressed Everyone was helpful. They were attentive and able to answer my questions. If not, the matter was taken up with the service dept. and was Addressed by them. More
by MICHAELPASSINO123
Employees Worked With
Reggie Warren and Steve, Finance, Raj Maharaj
July 06, 2019
Good fast service Call ahead set up appointment when I arrive got me right in and out No hassle on price better then expected friendly staff I am a repeat customer t Call ahead set up appointment when I arrive got me right in and out No hassle on price better then expected friendly staff I am a repeat customer thanks for your service More
by Jflow76
Employees Worked With
Mike shop Forman
July 03, 2019
New truck purchase Got a good deal on a new ranger. Staff was very courteous and professional. I got what I wanted with no hassle. I would recommend this dealer to famil Got a good deal on a new ranger. Staff was very courteous and professional. I got what I wanted with no hassle. I would recommend this dealer to family and friends More
by OMAR_3672
Employees Worked With
Rob bayard, Raj Maharaj, Scott Landon
July 03, 2019
Greatest customer service ever! Steve Mudd is where it all starts. Great attitude! Great guy! Personable and trustworthy. This attitude trickles down as good culture even with ne Steve Mudd is where it all starts. Great attitude! Great guy! Personable and trustworthy. This attitude trickles down as good culture even with new sales rep Rob Bayard who is awesome. I was getting a Suburban and bought an Expedition all because of the great way me and my family were treated. More
by TOM
Employees Worked With
Prem , Raj Maharaj
