Essential Ford of Stuart

Never thought I would do business with them again until Ryan This is an overdue review of my second experience with Advantage Ford. Back in October of 2018, I purchased a pre-owned Cadillac SRX from this dealers This is an overdue review of my second experience with Advantage Ford. Back in October of 2018, I purchased a pre-owned Cadillac SRX from this dealership. It was hands down the worst buying experience in my 40 years of purchasing/leasing a vehicle. The finance manager was the rudest man I've ever dealt with, the salesman was treated terribly by him as well and the whole experience was deplorable. Regardless I loved the car and proceeded to buy it knowing full well I would NEVER return or refer anyone to them. Then last month, in June I realized that the car I had purchased was too small for my interior design business and I needed something like a Ford Flex. I went on to Auto Trader and low and behold there was the car I wanted at a reasonable price and close by. One caveat....the Flex was at Advantage Ford. I thought it over for a while and decided to take a drive over there and find the car myself without stopping at the front office. A nice man was putting stickers on cars and approached me. I said there was no need to get anyone as I was not prepared to do any business just wanted to SEE the car. He assured me that he would send me a salesman with zero pressure. I reluctantly agreed just to be polite. That is when Ryan Smith came out. We talked for a bit and I explained my experience in October of 2018. He asked me to please let him involve his GM, Steve Mudd. I truly loved the Flex, it was exactly what I needed, had the right options and the price was within reason. This started at 11:00am that day, at 6PM I was picking up my car. I left the dealership and once verything was said and done I came back and drove away with my 2019 Ford Flex which I L O V E! Had it not been for these 3 people I encountered that day I would have NEVER given them my business. SO, give Advantage Ford of Stuart a chance to earn your business and ask for Ryan Smith! He was WONDERFUL to work with. More

2010 Sierra 1500 Many thing wrong with truck made it home with no coolest car fax said no wrecks but front end was damaged windshield cracked dash cracked brakes not w Many thing wrong with truck made it home with no coolest car fax said no wrecks but front end was damaged windshield cracked dash cracked brakes not working properly cruise control not working although the service manager made price change we are still finding things wrong broken shocks and more. More

My Ford Dealership is Awesome David Hernandez was the service advisor who greeted me was courteous set up my service got the works special he reprogrammed my vehicle door help wit David Hernandez was the service advisor who greeted me was courteous set up my service got the works special he reprogrammed my vehicle door help with my vehicle got me a ride home he was great. He was very knowledgeable. Great experience all around. More

Buy and trade-in All were very quick and efficient and got a great price for the trade-in and good price on the new and accessories. For the sale and trade-in, we were All were very quick and efficient and got a great price for the trade-in and good price on the new and accessories. For the sale and trade-in, we were in and out the door within an hour. . More

5000 mile service on new Expedition Me. David Hernandez was the service advisor who greeted me for the scheduled appointment. Mr. Hernandez was courteous and professional while explainin Me. David Hernandez was the service advisor who greeted me for the scheduled appointment. Mr. Hernandez was courteous and professional while explaining the service that would performed. The service took about an hour and all went as expected. Jodi Connelly was pleasant and professional during the checkout process. Customer service representative, Mary, was kind enough to walk me out to my vehicle under her umbrella due to a passing rain shower. More

Oil change My service advisor was great. He was very knowledgeable. Great experience. I had another issue that came up and he helped to explain it and what optio My service advisor was great. He was very knowledgeable. Great experience. I had another issue that came up and he helped to explain it and what options I had. More

Quick Lane and Brake Check I went to Advantage Ford for an oil change and a brake check and only drove 3 miles when all was finished! Unfortunately, a service member did not ins I went to Advantage Ford for an oil change and a brake check and only drove 3 miles when all was finished! Unfortunately, a service member did not install the new brake pump correctly and our seized up! We were forced to tow the car back to Advantage Ford at our expense (because everyone went home already)! When left stranded with no way to get home, the Sales Manager's response was to take me to Enterprise Rent-A-Car, but you guessed it... they were closed too! Not one offer to drive me home due to negligence on their part. It was clearly my problem and Ford wanted no part in it. After a very stern note left in the night drop box with reimbursement requests, our car was fixed the next day around lunchtime. Needless to say, Ford screwed up this time and had little compassion for a loyal customer. The towing cost was reimbursed, but that does not make up for the lack of customer service and support. Hopefully they have reflected on their practices and have made some great strides for other customers. More