Essential Ford of Stuart

My experience was terrible. I bought a factory tow hitch and factory 7 pin wiring harness from Ford to have it installed on my 2023 Bronco Wildtrack. I scheduled an appointment I bought a factory tow hitch and factory 7 pin wiring harness from Ford to have it installed on my 2023 Bronco Wildtrack. I scheduled an appointment and dropped off my Bronco at 9am Thursday 3/28 as scheduled. I was told that the work would be done by the end of the day, I receive a text at 5pm saying they wouldn’t be able to complete it, but it would be done on Friday 3/29 with no problem. At 5pm on Friday, I receive a voicemail stating their mechanic was working hard on my Bronco but again it wouldn’t be completed until Saturday 3/30. At 4:30pm on Saturday I called the service department looking for my Bronco, it’s my only vehicle and I’m driving to Orlando on Sunday 3/31 to spend Easter with my son & granddaughter. I left several voicemails because no one would pick up, ultimately I never receive a call, text, voicemail or any communication on Saturday, this meant I wouldn’t be able to spend Easter with my family because I had no way to get to Orlando without my vehicle. I received an email Monday morning on 4/1 stating my Bronco was ready to be picked up, no call back, no text, no live communication at all. When I picked up my Bronco, no one from service was available to speak to me. 3 full days to install a factory trailer hitch and factory wiring harness is pathetic, zero communication on Saturday 3/30 and no call back from the 4 people I left urgent messages with on Saturday 3/30 is the worst customer service experience I could of had. When I picked up the Bronco, no one was available to speak with me and explain why it took 3 days, why the communication breakdown, no apology, no communication at all. I missed Eater with my family because of either a mechanics incompetence to install a trailer hitch or a service managers inability to schedule work correctly. Either way I wouldn’t let this dealership put air in my tires, what a pathetic excuse for service. My Father retired from Ford as a Service Manger, he would be horrified by your performance and lack of customer service, your a disgrace to the Ford Brand. I have written a letter to Ford about this experience and will be posting it on Social Media this week, people need to know about your service department so they can make a better choice at a different dealership. More

Good contact ,, was keep will informed ,, fast service job completed ahead of when I needed it job completed ahead of when I needed it More

First class dealership and such a pleasure to deal with on all accounts. Thank you for the great vehicle and super smooth painless transaction that was super efficient with time. on all accounts. Thank you for the great vehicle and super smooth painless transaction that was super efficient with time. More

Great experiences purchasing a few cars at this dealership. The service department is very professional, knowledgeable and organized which gives me confidence when my car needs their care. dealership. The service department is very professional, knowledgeable and organized which gives me confidence when my car needs their care. More

Great experience. Mr. Hernandez & Mr. Morales both were instrumental in solving my problem & ensuring my warranty work was completed. They seem to take pride in making Mr. Hernandez & Mr. Morales both were instrumental in solving my problem & ensuring my warranty work was completed. They seem to take pride in making sure my issues were resolved. And in a very timely manner. More

BUYER BEWARE! !! I am not one to write negative reviews because I do believe most people are honest and have good intentions. However, I believe my experience with !! I am not one to write negative reviews because I do believe most people are honest and have good intentions. However, I believe my experience with Essential Ford warranted one. TL;DR Essential Ford's negligence has costed me hours of driving, three days leaving work, and a $160 part that doesn't fit my vehicle and I cannot install without dealer programming. There lack of knowledge on their own policy almost costed me even more. After speaking with Ford Parts and Ford Customer Relations, they were unable to offer me a refund or exchange but suggested that I "find a different dealership". I used my Ford pass points to pay for an accessory through Fords parts website. On the website, it said the part fit my VIN and I called the Essential Ford to make sure. The person I spoke to didn't really seem like they knew for sure but said it probably does. As soon as the part came in, I scheduled an appointment for install. Upon arrival, they informed me that they didn't mention that I need both keys for the install and they couldn't do it that day without messing with the trucks computer. They told me once I had both keys, they could knock it out in 30 minutes so I didn't need an appointment. The next time I came in, I walked in around 3 (a few hours before service closed) and told me they couldn't do it because they don't have any available techs that late in the day. Lol, I thought this was a super easy thing that could be knocked out quickly. I come back again a few days later with both keys and earlier in the day. It took them about 30 minutes... to tell me that my part was incompatible and they couldn't exchange it because it is now outside the return window for Ford Parts, so I'd have to call them. They also told me they don't honor Ford Parts online pricing for service and it would be $160 for labor, which I already paid for. I later confirmed this is incorrect and Essential Ford is actually contractually required to honor it, according to Ford Parts. After contacting Ford Parts and Customer Relations, they all ultimately they end up pointing fingers at the dealer and I now have a part that I have no use for. Awesome. More

The sales manager was rude, he wasn't going to P do anything to assist in correcting the issues they created. I had ordered a 2023 F450 limited edition. It's been a year since the order was placed. anything to assist in correcting the issues they created. I had ordered a 2023 F450 limited edition. It's been a year since the order was placed. When the 2024 model year was introduced, all they had to do was file for a year switch. They neglected to and whats worse he had no clue he had to do it. When i requested the paperwork be completed. He was very short unhelpful and rude.. so I lost the vehicle.. now i have to startall over. Not with Essential Ford of course.. i am a loyal Ford owner. From the ranger 30 plus years ago all the way through the F series pick up trucks. Currently i own a F350. I am in need of the 450 size and power.. it is a shame that they would treat a loyal Ford owner like this.. very disappointed.. More

My visit to Essential Ford was an exercise in frustration and disappointment. Despite arranging an appointment, I was subjected to an absurd wait time of almost three hours for a simple oil change. It's inco and disappointment. Despite arranging an appointment, I was subjected to an absurd wait time of almost three hours for a simple oil change. It's incomprehensible how a dealership can disregard a customer's time so blatantly. To add insult to injury, they had the audacity to charge an exorbitant $122.93 for an oil change on an F-150, which is highway robbery. The apparent disregard for both my time and finances was staggering, and I would urge potential customers to consider whether this is the level of service they would want to endure. I highly recommend supporting your local, independent shops where your business is valued, and service is both timely and fairly priced. More

I will say that while my negotiation skills are not great, this dealership could not be bothered to give me a decent value for my trade in (a 2022 Kia K5 with scratches on my front bumper, and 14700 mi great, this dealership could not be bothered to give me a decent value for my trade in (a 2022 Kia K5 with scratches on my front bumper, and 14700 miles in 18 months of ownership serviced twice with fairly new tires--4000 miles). Their "Essential Package" is a rip off that I had to ask the first dealer contact (Justin Price was great for the ordering process, but is no longer working there) to remove, but not their ETCH and "paint protection" --a "bronze level ceramic coating" that had no verifiable cost value (even after I requested evidence of this "service"). I was offered $1000 less than the lowest KBB trade-in value for my Kia (factoring in the bumper damage) and was told to just sell it privately, since I could get more that way. I had already gotten a cashiers check from a 3rd party bank; it was clear that no money would be coming their way from financing with them, and so I was given the ETCH and paint protection as is, along with their trade in offer. My new car was spec ordered, so I assume they were hoping I'd walk away since they could get a better profit from the next buyer with their "Essential Package" add on. These folks will not get a penny more from me; I'll take my maintenance services elsewhere. The guy who actually sold me my car was nice enough (Simon Price, not listed on their website) and took the time to familiarize me with the car; I was asked to rate them, but due to their other sales person (a higher up I cannot identify on their website, nor the person who evaluated my trade in, nor the actual manager who I saw giving instructions to them; some pictures appear blank at this time so I had to make a guess on this review) treated me like I was wasting their time. The finance guy, Brandon, was fine, no complaints with him since I already had my bank's check. I do not recommend this dealership. More

DO NOT TRUST THE SALES DEPARTMENT - ASK QUESTIONS and VERIFY EVERYTHING Vehicle sales practices border on Fraud. Was told my vehicle was cover on the "FORD Gold Plan" later while signing paperwork fo VERIFY EVERYTHING Vehicle sales practices border on Fraud. Was told my vehicle was cover on the "FORD Gold Plan" later while signing paperwork found it was only covered by "FORD Blue Plan" .Started to walk out of the dealership and was stopped by the door . (2) days later found that Essential Ford does not fully participate in the "FORD Blue plan", specifically the 14 day customer satisfaction guarantee as stated on the FORD web site and paperwork reviewed at the time of the sale. Should have followed my first instinct and continued out the door, Would have saved myself over 3 thousand dollars if I went to another FORD dealer. WOULD NOT BUY ANOTHER VEHICLE FROM THEM. and will be sending a letter to the State Attorney General Office about their misleading sales practices. More