Essential Ford of Stuart

Unprofessional, rude, deceitful, even asked direct questions they will not provide you with the truth. The manager Brian operates like an old school slimy salesman. Worst Ford Dealer I have ever dealt questions they will not provide you with the truth. The manager Brian operates like an old school slimy salesman. Worst Ford Dealer I have ever dealt with. More

This dealership has had the worst customer service that I have ever seen. I had an issue with my truck that was caused by work not being done correctly when I had my torque converter changed out of warranty. have ever seen. I had an issue with my truck that was caused by work not being done correctly when I had my torque converter changed out of warranty. My truck started leaking fluid months later and was low on fluid to begin with. I had to have it towed to another shop because they were unable to take my truck in for about a month and a half. The other shop I took it to reported that the trasmission lines were left unsecure and parts of the labor was done incorrectly. Fast forward to me calling ford about this. I called a service advisor "John" who told me he cannot help me and I would need to contact the Service manager. I had to call the service manager "David" every day about 5 times a day to finally get an answer from him. He told me that he would have to talk to the shop foreman and technician and he would call me first thing in the morning. He never called me in the morning and i had called the dealership about 10 times that day and no answer and no call back. I am still waiting on a call back from David the service manager. The dealership has treated me horribly. More

I will start with a summary just to confirm the other reviews, these guys try to take advantage of hardworking people and when they get caught, they hide and try to find the next victim!!! I took my 2 reviews, these guys try to take advantage of hardworking people and when they get caught, they hide and try to find the next victim!!! I took my 2020 Ford with 18000 miles in for an oil and filter change. I was told my the service adviser that my brake rotors were shot and needed to be changed! With only 18000 miles I challenged them and was told that the "humidity" might cause that. I insisted on a second inspection in my presence by a senior mechanic who confirmed that my rotors were as good as new!! I was given a card for a complementary service as an apology but when I tried to schedule my service, I was told that David (the Service Manager) placed a note in my folder not to schedule me. So here you have it, guys who try to take advantage of customers and when they are caught red handed - they will crawl back in the hole they crawled out of. Be Careful of those guys!!!!!! The good news, is there are plenty of other Ford Dealers in the area who would love to have the business. More

This dealership is horrible. They documented and agreed to a “we owe customer” at time of sale to repair or replace the windshield. The salesman promised the windshield would be They documented and agreed to a “we owe customer” at time of sale to repair or replace the windshield. The salesman promised the windshield would be replaced if it couldn’t be repaired. A week later they attempted to repair but the windshield is no better. Now that they have my money they refuse to live up to their promises. RUN FROM THIS PLACE AS FAST AS YOU CAN!! More

I WOULD NEVER VISIT THE DEALER AGAIN. I scheduled an appointment 6 weeks for a computer updated. I called and was told it would take up to 3 days. The service rep said if I don’t like it I scheduled an appointment 6 weeks for a computer updated. I called and was told it would take up to 3 days. The service rep said if I don’t like it go elsewhere. I immediately picked up my truck and scheduled an appointment with Sunrise Ford the next week. It took less than an hour to complete the fix. Sunrise was great. More

I will never do business with this dealer ever again! We ordered a 2023 F250 Lariat back in October 2022 through Essential Ford of Stuart, the truck arrived on April 14th 2023. I was called on the follow We ordered a 2023 F250 Lariat back in October 2022 through Essential Ford of Stuart, the truck arrived on April 14th 2023. I was called on the following Saturday by my salesman who was great his name is Justin. Randy Allen the GM got on the phone with Ford and got the financing done however they tried to get me to sign papers at 18.99% which I found out is against Florida law! After talking it over with my wife I went back in on Sunday and said that interest rate was never gonna happen. Brandon in finance told me to wait till Monday and let him speak with Ford. At 10:25 am on Monday Brandon called me and let me know the interest had been lowered a bunch. I asked him to give till noon and let me speak with my wife, he did. At 12:30 I called Brandon back and told him yes and we will be in later after work to sign papers. At 5:30 I called Brandon to let him know we were headed over to sign papers, He then informed me that my truck that I ordered and that I had a cash deposit on had been sold right out from under me!! Randy Allen the GM and Aj (another manager) sold my truck out from under me without so much as a phone call! They sold it for way over MSRP witch is what I was getting for because I ordered it and had to wait just so these guys could make more money!! Randy promised he would make it right and find me something. I ended up settling for an XLT and needed the fifth wheel prep package installed because thats how I ordered my truck. Well I'm still waiting for the prep package that BTW they are charging me for at the tune of $2500 plus all their crap! now my payment is almost the same as it was gonna be for a Lariat! These managers are all about money and not about the customer! I will be taking my fleet maintenance elsewhere! More

Had my car in for service for a click coming from the right front wheel. Took the car in and the dealer couldn't duplicate the problem so I had to drive there and do a road test with the technician. We d right front wheel. Took the car in and the dealer couldn't duplicate the problem so I had to drive there and do a road test with the technician. We didn't make it out of the parking lot and he acknowledged the problem. Had it fixed but had problems after that. Took the car back in for a shake. Gina the advisor said they took it for a road test and told I needed tires. That wasn't the problem, Not once did they hoist the car and notice the play in the front wheel. If they would have went through the process, they would have know that it is a wheel bearing problem which I knew before coming in. Also asked for a nail repair in the left tire which they didn't even bother with because I wouldn't buy new tires. The advisor when asked about eliminating the wheel bearing, told me my car is out of warranty, which was false my car is a CPO with power train to 100k. You can change the name of the dealer but the sneaky, dishonest practices haven't left this place. A shame that they would refuse one service request because I refused to spend 1300 on tires that weren't needed.Take the time do do to another dealer than this one!!! More

DO NOT ORDER AN F150 Lightning from Essential Ford. We took delivery of our Lightning on 01/14/2023 after waiting 605 days from when we first placed a reservation for it. Regardless of the respo We took delivery of our Lightning on 01/14/2023 after waiting 605 days from when we first placed a reservation for it. Regardless of the response you see below this review, the facts are as follows; if you make the same mistake I did and order an F150 Lightning from this location (and yes, I mean order, not find something on the lot, if you order through Ford and choose this dealership, this is what happened to us): - You WILL pay over MSRP. We were charged $2,193 more than sticker on our order after being told TWICE that they do not charge over MSRP. We asked twice; once when we made the reservation and again before converting the order as this is the only opportunity to switch dealerships without losing your place in line. You may be told otherwise, but the increase comes in the form of “required dealer installed services” in the form of their Essential Package. we were told about these additional charges 8 days before we were supposed to take delivery. When we refused to pay extra they stated that if we don’t pay the extra amount, they would sell the vehicle to someone else. They could have easily taken these charges off, left the vehicle as ordered by me from Ford as it was still in transit, but they refused, modified my vehicle and threatened to sell it to someone else if we didn’t accept the three additional charges. If you don’t believe me, have them put it in writing that they won’t charge over MSRP, and they won’t add on any packages you didn’t configure from Ford directly. They didn’t for us after multiple requests (that they put in writing they don’t charge over MSRP). - Want to get your windows tinted at that shop you like to use? It’s going to cost you extra, because the dealership requires you to accept their above mentioned package including window tinting. We have to now have the ‘work’ they did removed to have it done properly. - “Sweet, they’re running a $1,000 VISA promo” No they’re not, at least not for the Lightning as that was also mentioned just before we were to pick up the vehicle. - Lastly and it’s just the icing on the cake, but part of the required package was door edge guards. They did both passenger side doors and completely forgot to do the drivers side doors. While we just discovered this omission during a news interview, it really makes us wonder what all of the extra charges were that we paid for if the work was done or even completed at all 🤷🏻‍♂️. Make better choices in dealerships than I did. The truck is AMAZING and I cannot say enough good things about it, which is the exact opposite of the experience I had here. More

I have purchased at least 4 cars in the past 3 years and 2 from this dealership. I went in for an oil change and looked at the vehicles on the lot and found something I was interested in and started the pro 2 from this dealership. I went in for an oil change and looked at the vehicles on the lot and found something I was interested in and started the process. Tonight I stop in to review offer on the trade. It turns out that they added new fees not discussed and undervalued my trade between 8 and 10 k under value. I have traded many times and understand what to expect. This dealership has had 2 names and has gone downhill drastically. There are many other ford dealerships who are a better choice. In opinion the sales mangers at this dealership can't be trusted and you should run away from Essential Ford in Stuart. More

WORST DEALER! !!!! I have never dealt with a more arrogant dealership than this one!!! I read some reviews- CORRECT!! They are trying to be the worst in FLORI !!!! I have never dealt with a more arrogant dealership than this one!!! I read some reviews- CORRECT!! They are trying to be the worst in FLORIDA!!! Lies and over-charging!!! I see they go through managers very often- guess it's hard to find that have to do all the DIRTY work!! I will never go to this dealership!! BTW- don't write back that your sorry to hear about such a HORRIBLE experience!! DO the right and reasonable thing for your customers!! More