Epic Chevrolet

iwent today to have a battery replaced in my remote for my SRX the parts guy was grumpy and said service had the special tool to open the remote. and sent me to service. after waiting, 10 minutes for the my SRX the parts guy was grumpy and said service had the special tool to open the remote. and sent me to service. after waiting, 10 minutes for the service guy , he showed up and took me back to Parts. He said he didnt have any tool to open the remote. I told them I had taken my other one to Rerliable when it went dead and they replaced the battery with no problem. Old grumpy said he'd sell me a battery. I responded no I wasnt going to buy a battery from him then take it to another dealer to replace. I stopped at Reliable on the way home and they replaced the battery. I've bought two SRX's from Kuni but my next Caddie will come from Reliable. More

I was called by the GM and he made everything right. The dealership provides excellent service in the service department. Would suggest the dealer after speaking to the GM The dealership provides excellent service in the service department. Would suggest the dealer after speaking to the GM More

I know most reviews seem to be of unhappy customers, so I thought I'd write about my very positive experience with Kuni Cadillac. I'm the lucky new owner of a 2009 Cadillac CTS-V, which I just purchased 2 w thought I'd write about my very positive experience with Kuni Cadillac. I'm the lucky new owner of a 2009 Cadillac CTS-V, which I just purchased 2 weeks ago down in LA. Because of the cars age and it had been sitting on the lot for awhile the cars battery was in need of replacing and I also decided to replaced the key fob batteries as well. That's when things went wrong. I couldn't get the car started and it wouldn't recognize my key fobs. I went through the directions in the owners manual for reprogramming them numerous times but nothing worked. I called Kuni and was able to talk with the shop foreman Vince Flores. Vince was very professional and I told him what I had done. He walked me through the steps that I needed to do, which were a little different then what was in the owner's manual. Still no luck. I tried everything. I brought my key fobs into Kuni parts dept to have them checked and everything looked fine. I tried several more times. I was concerned as my car was in the garage with the electronic parking brake on. Since the keys no longer worked I couldn't release the brake or turn the steering wheel, which was going to make getting the car towed to the dealer very difficult. The next day I spoke with Vince again and he said he would come over after work and see what he could do. I was amazed as no one had ever offered to do that before. He did and with the additional instructions he pulled from their repair manual I was able to get my key fobs reprogrammed and my car started. Vince is a hero and an employee Kuni should be proud to employ. He is also a very nice guy and he didn't charge me a thing. Pretty amazing for not having bought my car from them or ever having any work done by them. He gave up a good 2 hours of his time to come help a complete stranger. I haven't had a need for any service work yet, but I will definitely be taking it there when I do. If this is the new face of Cadillac and GM's customer service I will be a customer for life. Cheers I hope your experience with Kuni is as positive as mine was. Thanks again Vince your awesome. More

I CALLED ABOUT A HUMMER H2 TALKED WITH TOSHI MERRITT ON 2-5-13, MADE A OFFER HE DID NOT CALL ME BACK, CALLED BACK ON 2-13-13 TALKED WITH JOHN TOLD HIM ABOUT MY PREVIOUS OFFER AND DID NOT HEAR BACK FROM TOS 2-5-13, MADE A OFFER HE DID NOT CALL ME BACK, CALLED BACK ON 2-13-13 TALKED WITH JOHN TOLD HIM ABOUT MY PREVIOUS OFFER AND DID NOT HEAR BACK FROM TOSHI, HE SAID THAT TOSHI HAD SENT A E-MAIL AND THE PRICE WAS $19,400, SO I MADE A OFFER OF $19,000 TO JOHN, HE SAID DO YOU WANT ME TO CALL YOU BACK, I TOLD HIM YES PLEASE. DID NOT HEAR FROM JOHN SO 23 HOURS LATER I CALLED ASK FOR OWNER, I WAS TOLD HIS NAME WAS (BRAIN CASTING) SO I LEFT HIM A MESSAGE. ABOUT A HOUR LATER TERESA CALLED WHAT A PIECE OF WORK SHE IS!!!! SAID SHE WAS GENERAL SALES MANAGER, TOLD ME HOW GREAT HER SALES PEOPLE ARE AND I WAS WRONG. SHE TOLD ME SHE WOULD SELL ME THE H2 FOR $20,500, I TOLD HER THEY TOLD ME $19,400, SHE THEN TOLD ME SHE WAS SALES MGR. TODAY AND THE PRICE WAS $20,500 AND THAT WAS WHOLESALE ON A 10 YEAR OLD VECHICLE LIKE I WAS STUPID. I HAVE BOUGHT SEVERAL GM VECHICLES INCLUDING ( 2) 2012 I WILL BE CONTACTING GM TO FILE A COMPLAINT. COMPANY HAS NO CLASS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE (PRINESS) SALES MGR. SHOULD BE WASHING CARS NOT SELLING THEM, SHE THINKS SHE IS SO SMART. I STILL CAN NOT BELIEVE SHE TOLD ME SHE WAS SALES MGR. TODAY AND THE PRICE IS MORE, IS THAT THE WAY YOU RUN YOUR BUSINESS More

I had a great experence at Kuni in Sacramento and would highly recommend Kuni. I felt that Kuni listened to my needs and wants of buying a car. Thanks Kuni! highly recommend Kuni. I felt that Kuni listened to my needs and wants of buying a car. Thanks Kuni! More

I came in to purchase a new CTS, and was completely satisfied with my experience. Nick was extremely friendly, helpful, and not at all pushy. On my test drive, he let me try out the vehicle features an satisfied with my experience. Nick was extremely friendly, helpful, and not at all pushy. On my test drive, he let me try out the vehicle features and didn't constantly talk as I drove. Excellent salesman and great dealership! More

I would recommend this dealership and sales person because they were friendly, courteous, professional and they listen to what you had to say. They work with you and give you a fair deal. I just because they were friendly, courteous, professional and they listen to what you had to say. They work with you and give you a fair deal. I just can't say enough, they were wonderful to work with. Their finance department was the same way. Thank you KUNI!!!! Erma More

We were looking for a diesel extended cab pickup truck to tow a trailer and located this one on the GMC web site. When we called Effie Fuentes and his manager to inquire if it was available to view, we found tow a trailer and located this one on the GMC web site. When we called Effie Fuentes and his manager to inquire if it was available to view, we found them to be very easy to work with and they provided excellent service. In person they were also friendly and helpful. They provided a clear offer and included all discounts in the worksheet. When we picked up the truck Effie provided a tour of the service department and made certain we understood the process for obtaining service. We would do business with them again. More

THE PEOPLE AT THIS DEALERSHIP WERE VERT RUDE TO ME AND REFUSED TO WORK ON MY GM/PONTIAC THAT HAS THE BEST WARRANTY GM PROVIDES. I GUESS BECAUSE I MADE IT CLEAR I DONT PLAN ON PAYING YOU MORE THAN THE 100 REFUSED TO WORK ON MY GM/PONTIAC THAT HAS THE BEST WARRANTY GM PROVIDES. I GUESS BECAUSE I MADE IT CLEAR I DONT PLAN ON PAYING YOU MORE THAN THE 100 DOLLAR DEDUCTIBLE, THEY WEREN'T INTERESTED IN HELPING ME. I WAS ALSO TOLD THIS IS THE WORST DEALERSHIP IN SACRAMENTO BY BRIAN AT FUTURE FORD OF SACRAMENTO. HE IS A MANAGER. EVERYTHING IM SAYING IS THE TRUTH. I HAVE ALREADY FILED A COMPLAINT WITH PONTIAC, AND NOW IM FILING ONE WITH THE BETTER BUSINESS BUREAU. IT IS ALSO MY HOPE TO SEE THIS COMPANY FINED THE USUAL $500 BUCKS FOR BEING A BAD COMPANY. More