Epic Chevrolet

DO NOT SHOP HERE!!! My girlfriend and I went into Kuni looking for a NEW smaller SUV. We dealt with a man named Dave Forget and initially we were really impressed with ho My girlfriend and I went into Kuni looking for a NEW smaller SUV. We dealt with a man named Dave Forget and initially we were really impressed with how "UN-carsalesman like" he was...we tested several vehicles and narrowed it down to one that we really liked. We left and went to other dealerships to test a few more cars and when we were pretty sure we wanted to go with that car we came back to this dealership. We came back and he was not there so another woman helped us. We talked inside about final costs and while inside we asked if this car had a rack...we forgot to look and it was evening and dark out, but we travel alot and we hadn't thought about it when we test drove it earlier. The lady responded "Yes this model has a rack, it has the crossbars and the actual rack" I am upset with myself for not checking it out for myself but at the time she seemed sure of herself and I didn't feel I had a reason to question her. We left and came back on the weekend ready to pay for it in full. Dave was there so we dealt with him again. We got there during the day and noticed there was no rack, no cross bars, and the option to upgrade another feature we were told was possible was not an option either. When we inquired about it, this guy that seemed so kind and genuine, even to our children, became a different person. He contacted the woman that gave us the information and said it doesn't have it, he's sorry she was mistaken, and basically there was nothing they could do about it. So we said, how about we look up the cost that it would take to add one and you take that off the bottom line price of the car...We are talking a $22,000 car and a $300 rack. First they said no...just no....then after talking for a bit they said once we got the $300 rack put on and we sent them the reciept they would reimburse us $150 of the $300....Are you serious??? Not only were they willing to lose a sale over $150, they became EXTREMELY unfriendly, all of a sudden it was like we were bothering them and wasting there time. At this point...we walked out. After speaking in the parking lot with my girlfriend and her father, in order to avoid starting our search all over again and her father not wanting to travel back out to Sacramento, they decided to go back in and buy (this was NOT my position...as I am very big on morals and customer service, and once I've walked out I'm done!) They went back in...which I refused to do at that point due to the way they spoke to and treated us. I got on my phone, and vented to my father about what had happened, as they closed the deal inside. About 5 minutes later Dave comes out and says can you come in, if your not happy we're not happy. For a split second he seemed to feel bad about the way he treated us.....THEN he says....You are going to get a survey from General Motors and if we get a bad review it is not a good thing for me or for the company! Wait...so your only being nice now because you got the sale and you want a good review on your survey???? I couldn't believe it. I shared with him...my father is looking for a truck, and I will be getting a car in a few months, and based on the mere customer service I will not give you my business. He then says, I just want to ensure that I won't get a bad review...I wasn't even the one that gave you the incorrect information. I looked at him, smiled and said yes... you'll be fine, just to get him to leave, and to keep from causing a scene. He walked away and I am still waiting for the survey from GM to let them know about our experience. Last week my father bought a truck from M&S used car, had a good experience, and I am going tomorrow to shop around for a car for myself. I will never patronize this company nor would I refer them out to anyone. Who takes the chance on loosing a sale on a $22,000 car that someone is paying cash for over $150???? They left a very bad taste in my mouth and anytime I speak with anyone about shopping for a car my first words have been and will continue to be DO NOT GO TO KUNI CHEVROLET! Then I will proceed to tell them how we were treated. Good new travels fast but bad news travels at lightning speed! My fellow google plus viewers...you've been warned!!! There are so many other companies out there that will treat you like a real person! I am going to search for corporate info to give GM the survey I have yet to receive! More

KUNI CHEVROLET-- awesome customer service! I was traveling from out of the area when my vehicle broke down. Even though it was the middle of the day, Abraham Contreras, Express Service Consult I was traveling from out of the area when my vehicle broke down. Even though it was the middle of the day, Abraham Contreras, Express Service Consultant, was friendly and worked his magic to get the vehicle seen and services so I wouldn't be stranded in Sacramento. He was very helpful and Kuni was very attentive to my needs. I would recommend them without hesitation and will get my vehicle serviced there again. More

Price charged higher than price quoted on phone I called the Kuni dealership to inquire about the price of an oil change for my car. The woman who answered the phone said it was $39.95 plus tax for I called the Kuni dealership to inquire about the price of an oil change for my car. The woman who answered the phone said it was $39.95 plus tax for 5 qts of 5-30 oil. I made an appointment for several days later. A mechanic friend of mine said I should double check the price because he thought my car took more than 5 qts of oil. I called Kuni again and another woman quoted me the same $39.95 plus tax for 5qts of oil. I said I thought my car took more than 5 qts of oil, told her the year and model of the car, asked if she could tell me how much oil it would need and the total price. She said my car would need 8 qts of oil and each extra qt added $1 or $2 to the base cost of $39.95. I said I would like the actual cost of my oil change and she said each qt of oil over the 5 qts would be $2 each so I would be charged and extra $6. When I arrived for my oil change the service guy said it would be $59.95 plus tax for my oil change. I told him what the women told me over the phone and he said they were very good at their job, but they didn't know the price of oil, that it was actually more than $2 a qt. He did not apologize about the price difference and proceeded to write up my service order. I said I didn't think it was right that I was quoted one price on the phone and then a higher price when I came in for the service. He then said he would lower the estimate to $50 (still more than the phone quote) for the oil change and made me feel like I was being unreasonable to expect the quote I got on the telephone from Kuni employees to be correct. I accepted his $50 quote and left my car. The rest of the experience was fine. The car was ready when he said it would be, I got a phone call letting me know it was ready and some info about the oil change. What should have been a simple positive experience was turned into something that felt like a bait and switch experience. I think Kuni should train their people who answer the phone to either look up the correct information for the customer or transfer the call to someone who does know the answer. More

Service People very friendly, this was the first time we were there and they answer all the questions, plus the casher was great! Sales people talk with us w People very friendly, this was the first time we were there and they answer all the questions, plus the casher was great! Sales people talk with us while we were waiting and answered our questions, plus the car was washed afterwards which was really nice. More

Great Staff, but avoid for anything beyond an oil change. I've been coming to Kuni for service needs of my vehicle for years, since the Hubacher days. The customer service is outstanding, everybody is very fr I've been coming to Kuni for service needs of my vehicle for years, since the Hubacher days. The customer service is outstanding, everybody is very friendly and personable. The quality of the work they do is also excellent. They even throw in a complementary car wash with service visits as an added bonus. With that said, these days, I will only come here for oil changes and tire rotations. The primary reason is PRICE. Their oil changes and tire rotations are very competitively priced, but anything beyond that is a total rip-off. I've found that I can have additional work (other fluid changes, mechanical repair, brakes, new tires, etc...) done for nearly half the cost at specialty and/or independent shops. I would prefer to bring my vehicle here for all its service needs, but their pricing has forced me away. It's a shame too because the staff is great and I don't have any complaints about the quality of work. See you at the next oil change only visit. More

First Oil Change Just as advertised, my Oil Life in my 2014 Cadillac CTS Vsport was reported continuously until it reached the 5% point, and then began warning me that Just as advertised, my Oil Life in my 2014 Cadillac CTS Vsport was reported continuously until it reached the 5% point, and then began warning me that I was due for an oil change. Returning home from a 6,400 mile vacation drive, I made an appointment and went in for service today. Not only did the oil & filter get changed under my Cadillac Premium Care, but the "World Class Multi Point Vehicle Inspection" was also performed. The service was completed in a short time, and I was presented with my car after they had cleaned it inside and out. The service here, as well as the customer handling, is first-rate. I have "adopted" Dan Landerholm, who is always helpful and understanding, as my regular service representative. I am thoroughly glad I bought this, my first Cadillac. More

Best Service Ever Took my parent's car in for air conditioning check because it would only blow hot air. From the first phone call to pickup, every single employee, in Took my parent's car in for air conditioning check because it would only blow hot air. From the first phone call to pickup, every single employee, including the shuttle driver and cashier were absolutely friendly, honest and wonderful. I must say I was beyond impressed with the quality of customer service I received. In this day and age, it was a pleasant surprise (sad but true). I most definitely would recommend them to everyone I know who needs auto service and I am going to bring my parents back in to discuss leasing a new car for them. If the sales/leasing folks are anything like the service folks, we are going to be very pleased. Can't thank you all enough for the fuss and drama free service experience! More

Old school customer service! I purchased my new 2011 Chevy Cruz from Kuni. I’ve had the need to bring my car in for maintenance and small issues. Every time the customer service I purchased my new 2011 Chevy Cruz from Kuni. I’ve had the need to bring my car in for maintenance and small issues. Every time the customer service was extraordinary. I feel valued and important. I don’t interact with a lot of companies that care about me or my business like Kuni does. For the customer service alone I WILL purchase from them again. And, I won’t take my car anywhere else for maintenance. Kuni is one of a kind, “Old school customer service”. I love that. I’m old school… More

Good Customer Service Excelente servicio. Lavaron mi carro , cambiaron el aceite y lo limpiaron por dentro por solo $47 . Increíble pero cierto. Estoy muy contento por el Excelente servicio. Lavaron mi carro , cambiaron el aceite y lo limpiaron por dentro por solo $47 . Increíble pero cierto. Estoy muy contento por el servicio excelente que he recibido en Kuni Sacramento . More

Mario/Susan I had another great and amazing experience at Kuni Chevrolet. I thought it was impossible to get a car with our credit history. Then I spoke with Jess I had another great and amazing experience at Kuni Chevrolet. I thought it was impossible to get a car with our credit history. Then I spoke with Jessica Katz and she made the whole experience easy for us. Jessica was very friendly and knowledgeable. We filled out the credit report online and we got an answer from Jessica on the same day. Jessica made sure to have some paperwork ready for us with another agent , if she was not in when we got to the Dealership. Then we meet Julian Fuller who was very nice and friendly. Julian never pushed us to buy a vehicle. He showed us some vehicles that were in our price range. He was very knowledgeable about the vehicle we asked him about. He also show us more vehicles, but they were out of our price range and credit, and we thank him for that. Julian introduced us to Paul Choonhauri. He was great on figuring which vehicle would fit our needs and monthly payments. I want to Thank Paul Choohauri for going way beyond the call of duty to help us fix our lock on our back passenger door. I would always recommend Kuni Chevrolet to all my friends and family. Thank all of you for the Great Experience. Mario and Susan More