Epic Chevrolet

Attention to Service Every employer should be able to enjoy the "attention to customer service" exhibited by Eric Soria. I was treated as if his only customer with all det Every employer should be able to enjoy the "attention to customer service" exhibited by Eric Soria. I was treated as if his only customer with all details described for my understanding. Because I was not able to amply identify source of questionable noise, Eric was a passenger in my car so he was better able to tell technicians in service department what was ailing my new car. Customer service is very important to me, so this being my first visit to Kuni since purchase of new car, everything is pointing in the right direction. More

Service to Eliminate a Nuisance Noise I had a screeching noise in my car when I turned on my air conditioner. I had not reported it previously. When I made my appointment to identify and I had a screeching noise in my car when I turned on my air conditioner. I had not reported it previously. When I made my appointment to identify and correct the problem, the appointments desk pleasantly set the appointment and I received courtesy reminders. Today, the corrective work was performed and it was accomplished on time, within the cost estimate, and with courteous service. My thanks to Kuni Chevrolet Cadillac of Sacramento for their highly professional service. Manuel P. Hernandez More

Oil Change As usual good work. No one was around to wash the car so the service technician that greeted me washed the car himself. Great extra service! Cash As usual good work. No one was around to wash the car so the service technician that greeted me washed the car himself. Great extra service! Cashier Kim was very pleasant to talk to. More

KUNI CHEVROLET-CADILLAC ... TOP DRAWER CUSTOMER SERVICE Kuni on Fulton Ave., gives persistent, effective, curteous and professional service. I went in only for an oil change and questions about my stereo an Kuni on Fulton Ave., gives persistent, effective, curteous and professional service. I went in only for an oil change and questions about my stereo and found the interaction to enjoyable. More

great dealership Very friendly fast service and left my car cleaner then when it came in,fair priced I left the dealer feeling that my car was in good hands Very friendly fast service and left my car cleaner then when it came in,fair priced I left the dealer feeling that my car was in good hands More

Effortless transaction After taking my 2004 SRX in for repairs earlier this year, I found that the Kuni dealership was very helpful. They went "above and beyond" to make th After taking my 2004 SRX in for repairs earlier this year, I found that the Kuni dealership was very helpful. They went "above and beyond" to make the experience pleasant, so when I decided to trade it in for a newer model, I immediately thought of KUni. The trade in was easy, the service was great and Tom (my salesman) was extremely helpful and accommodating. More

UNBELIEVABLE!!!!! So I'm in the market for a new luxury sport sedan... I look at the CTS-V but it's a little too much car for my needs. I was treated with kindness whe So I'm in the market for a new luxury sport sedan... I look at the CTS-V but it's a little too much car for my needs. I was treated with kindness when I visited the dealership and learned about the other CTS models as well as the ATS. I went home and read everything they gave me and spent a lot of time online researching the industries new offerings. I did the same thing with Mercedes Benz, Audi and BMW. Then I drove them all. Then I read some more. I repeated this activity until I had narrowed my search down to two vehicles. The Cadillac ATS and the BMW 328i. I was impressed with the CTS being the Motor Trend Car of the Year but it was a little more than I wanted to spend so I went back to the dealership to drive the ATS one more time. Effie was a huge help. He listened to me and asked all the right questions. He really wanted to know what it was that I wanted to achieve in buying a car and what my expectations were. After our discussion and while driving the ATS he said that based on my answers that he felt that I would achieve everything I was trying to with the CTS. So we drove it. It was over at that very minute! The ATS was great but the CTS was everything I was looking for and more. I told him that I had to have the Luxury Package and a myriad of additional goodies. We talked about critical options and options that I could live without. We even went over color options. The following week I made an appointment to see both cars again with my wife. Effie was tied up with another customer so Joe jumped right in and took great care of us. We drove the ATS. The wife liked it. Next was the CTS. Joe went to get the keys and I prepared my wife for what I thought was the perfect car. Joe came back with the keys and said that Effie had a CTS waiting for us up front. We started walking and I scanned ahead in the direction of travel and the I saw it. A SWEET Pearl White CTS! The same color I'd mentioned a week ago to Effie! It's got the Luxury Package and every option that we talked about! The pano roof! The black leather! The NAV and Surround Sound! Even the tires & wheels I had selected!!! Ya see my original problem was the MSRP on the CTS. It was a little out of my comfort zone. I thought to myself that there was no way he had this car sitting there just for me. The exact car I had described! When I learned that he did I was truly flattered and very impressed! He really listened to everything I said and had it sitting there for me! Once I got over it I thought, "I'm had! Now what am I going to do?". I mean I told him exactly what I wanted but also said it was more than I wanted to spend. I went around to look at the sticker and it wasn't there. I didn't say anything but did take her for a test ride. Man! What a beautiful car! A beautiful car that's more than I wanted to spend! So while I'm driving I notice that the car has 3000 miles on it. The wheels in my head start to spin. Maybe this is possible! I recall Effie saying the week before that occasionally one will come up with a few demo miles on it and they discount accordingly. Could it be? It was and we bought it! We love it and the experience was something out of a chick flick (only it was a car deal)! These guys blew me away and I'm not only very impressed I feel like the luckiest guy around! It might have been destiny or it could have been by design but the stars all lined up to what I'd have to say was the best new car buying experience I've ever had! Thank you Effie & Joe! Dave and Lisa Cox More

Awesome Experience!! This was my second purchase from this dealer. I felt comfortable and at ease during my first experience and the experience this time was just as great This was my second purchase from this dealer. I felt comfortable and at ease during my first experience and the experience this time was just as great. I had a number/price to work with, and I had no pressure and did not compromise to get a price that worked for my budget. The staff all around are sweet, polite, professional and easy to talk with during the entire process. I highly recommend Kuni. Thank you Julian and Joe!! More

recall service Terrible service for a recall. Takes a month to get parts for a recall that is a safety issue. They set an appointment and told me they have a shuttle Terrible service for a recall. Takes a month to get parts for a recall that is a safety issue. They set an appointment and told me they have a shuttle to take me home. No shuttle, short staffed is what they said was the reason. No one answered there phones while they are open. Again they say they are short staffed. All the while they are building a new location that is bigger and they can not staff the current location. Will never buy a chevy again. No dealership I have ever dealt with wont provide basic services especially during a safety recall. More

Received excellent service We felt that we were treated with respect by all of Kuni staff. The car was returned to us within the estimated time given to us by the service consu We felt that we were treated with respect by all of Kuni staff. The car was returned to us within the estimated time given to us by the service consultant. More