Epic Chevrolet

Oil Change As usual good work. No one was around to wash the car so the service technician that greeted me washed the car himself. Great extra service! Cash As usual good work. No one was around to wash the car so the service technician that greeted me washed the car himself. Great extra service! Cashier Kim was very pleasant to talk to. More

KUNI CHEVROLET-CADILLAC ... TOP DRAWER CUSTOMER SERVICE Kuni on Fulton Ave., gives persistent, effective, curteous and professional service. I went in only for an oil change and questions about my stereo an Kuni on Fulton Ave., gives persistent, effective, curteous and professional service. I went in only for an oil change and questions about my stereo and found the interaction to enjoyable. More

great dealership Very friendly fast service and left my car cleaner then when it came in,fair priced I left the dealer feeling that my car was in good hands Very friendly fast service and left my car cleaner then when it came in,fair priced I left the dealer feeling that my car was in good hands More

Effortless transaction After taking my 2004 SRX in for repairs earlier this year, I found that the Kuni dealership was very helpful. They went "above and beyond" to make th After taking my 2004 SRX in for repairs earlier this year, I found that the Kuni dealership was very helpful. They went "above and beyond" to make the experience pleasant, so when I decided to trade it in for a newer model, I immediately thought of KUni. The trade in was easy, the service was great and Tom (my salesman) was extremely helpful and accommodating. More

UNBELIEVABLE!!!!! So I'm in the market for a new luxury sport sedan... I look at the CTS-V but it's a little too much car for my needs. I was treated with kindness whe So I'm in the market for a new luxury sport sedan... I look at the CTS-V but it's a little too much car for my needs. I was treated with kindness when I visited the dealership and learned about the other CTS models as well as the ATS. I went home and read everything they gave me and spent a lot of time online researching the industries new offerings. I did the same thing with Mercedes Benz, Audi and BMW. Then I drove them all. Then I read some more. I repeated this activity until I had narrowed my search down to two vehicles. The Cadillac ATS and the BMW 328i. I was impressed with the CTS being the Motor Trend Car of the Year but it was a little more than I wanted to spend so I went back to the dealership to drive the ATS one more time. Effie was a huge help. He listened to me and asked all the right questions. He really wanted to know what it was that I wanted to achieve in buying a car and what my expectations were. After our discussion and while driving the ATS he said that based on my answers that he felt that I would achieve everything I was trying to with the CTS. So we drove it. It was over at that very minute! The ATS was great but the CTS was everything I was looking for and more. I told him that I had to have the Luxury Package and a myriad of additional goodies. We talked about critical options and options that I could live without. We even went over color options. The following week I made an appointment to see both cars again with my wife. Effie was tied up with another customer so Joe jumped right in and took great care of us. We drove the ATS. The wife liked it. Next was the CTS. Joe went to get the keys and I prepared my wife for what I thought was the perfect car. Joe came back with the keys and said that Effie had a CTS waiting for us up front. We started walking and I scanned ahead in the direction of travel and the I saw it. A SWEET Pearl White CTS! The same color I'd mentioned a week ago to Effie! It's got the Luxury Package and every option that we talked about! The pano roof! The black leather! The NAV and Surround Sound! Even the tires & wheels I had selected!!! Ya see my original problem was the MSRP on the CTS. It was a little out of my comfort zone. I thought to myself that there was no way he had this car sitting there just for me. The exact car I had described! When I learned that he did I was truly flattered and very impressed! He really listened to everything I said and had it sitting there for me! Once I got over it I thought, "I'm had! Now what am I going to do?". I mean I told him exactly what I wanted but also said it was more than I wanted to spend. I went around to look at the sticker and it wasn't there. I didn't say anything but did take her for a test ride. Man! What a beautiful car! A beautiful car that's more than I wanted to spend! So while I'm driving I notice that the car has 3000 miles on it. The wheels in my head start to spin. Maybe this is possible! I recall Effie saying the week before that occasionally one will come up with a few demo miles on it and they discount accordingly. Could it be? It was and we bought it! We love it and the experience was something out of a chick flick (only it was a car deal)! These guys blew me away and I'm not only very impressed I feel like the luckiest guy around! It might have been destiny or it could have been by design but the stars all lined up to what I'd have to say was the best new car buying experience I've ever had! Thank you Effie & Joe! Dave and Lisa Cox More

Awesome Experience!! This was my second purchase from this dealer. I felt comfortable and at ease during my first experience and the experience this time was just as great This was my second purchase from this dealer. I felt comfortable and at ease during my first experience and the experience this time was just as great. I had a number/price to work with, and I had no pressure and did not compromise to get a price that worked for my budget. The staff all around are sweet, polite, professional and easy to talk with during the entire process. I highly recommend Kuni. Thank you Julian and Joe!! More

recall service Terrible service for a recall. Takes a month to get parts for a recall that is a safety issue. They set an appointment and told me they have a shuttle Terrible service for a recall. Takes a month to get parts for a recall that is a safety issue. They set an appointment and told me they have a shuttle to take me home. No shuttle, short staffed is what they said was the reason. No one answered there phones while they are open. Again they say they are short staffed. All the while they are building a new location that is bigger and they can not staff the current location. Will never buy a chevy again. No dealership I have ever dealt with wont provide basic services especially during a safety recall. More

Received excellent service We felt that we were treated with respect by all of Kuni staff. The car was returned to us within the estimated time given to us by the service consu We felt that we were treated with respect by all of Kuni staff. The car was returned to us within the estimated time given to us by the service consultant. More

DO NOT SHOP HERE!!! My girlfriend and I went into Kuni looking for a NEW smaller SUV. We dealt with a man named Dave Forget and initially we were really impressed with ho My girlfriend and I went into Kuni looking for a NEW smaller SUV. We dealt with a man named Dave Forget and initially we were really impressed with how "UN-carsalesman like" he was...we tested several vehicles and narrowed it down to one that we really liked. We left and went to other dealerships to test a few more cars and when we were pretty sure we wanted to go with that car we came back to this dealership. We came back and he was not there so another woman helped us. We talked inside about final costs and while inside we asked if this car had a rack...we forgot to look and it was evening and dark out, but we travel alot and we hadn't thought about it when we test drove it earlier. The lady responded "Yes this model has a rack, it has the crossbars and the actual rack" I am upset with myself for not checking it out for myself but at the time she seemed sure of herself and I didn't feel I had a reason to question her. We left and came back on the weekend ready to pay for it in full. Dave was there so we dealt with him again. We got there during the day and noticed there was no rack, no cross bars, and the option to upgrade another feature we were told was possible was not an option either. When we inquired about it, this guy that seemed so kind and genuine, even to our children, became a different person. He contacted the woman that gave us the information and said it doesn't have it, he's sorry she was mistaken, and basically there was nothing they could do about it. So we said, how about we look up the cost that it would take to add one and you take that off the bottom line price of the car...We are talking a $22,000 car and a $300 rack. First they said no...just no....then after talking for a bit they said once we got the $300 rack put on and we sent them the reciept they would reimburse us $150 of the $300....Are you serious??? Not only were they willing to lose a sale over $150, they became EXTREMELY unfriendly, all of a sudden it was like we were bothering them and wasting there time. At this point...we walked out. After speaking in the parking lot with my girlfriend and her father, in order to avoid starting our search all over again and her father not wanting to travel back out to Sacramento, they decided to go back in and buy (this was NOT my position...as I am very big on morals and customer service, and once I've walked out I'm done!) They went back in...which I refused to do at that point due to the way they spoke to and treated us. I got on my phone, and vented to my father about what had happened, as they closed the deal inside. About 5 minutes later Dave comes out and says can you come in, if your not happy we're not happy. For a split second he seemed to feel bad about the way he treated us.....THEN he says....You are going to get a survey from General Motors and if we get a bad review it is not a good thing for me or for the company! Wait...so your only being nice now because you got the sale and you want a good review on your survey???? I couldn't believe it. I shared with him...my father is looking for a truck, and I will be getting a car in a few months, and based on the mere customer service I will not give you my business. He then says, I just want to ensure that I won't get a bad review...I wasn't even the one that gave you the incorrect information. I looked at him, smiled and said yes... you'll be fine, just to get him to leave, and to keep from causing a scene. He walked away and I am still waiting for the survey from GM to let them know about our experience. Last week my father bought a truck from M&S used car, had a good experience, and I am going tomorrow to shop around for a car for myself. I will never patronize this company nor would I refer them out to anyone. Who takes the chance on loosing a sale on a $22,000 car that someone is paying cash for over $150???? They left a very bad taste in my mouth and anytime I speak with anyone about shopping for a car my first words have been and will continue to be DO NOT GO TO KUNI CHEVROLET! Then I will proceed to tell them how we were treated. Good new travels fast but bad news travels at lightning speed! My fellow google plus viewers...you've been warned!!! There are so many other companies out there that will treat you like a real person! I am going to search for corporate info to give GM the survey I have yet to receive! More

KUNI CHEVROLET-- awesome customer service! I was traveling from out of the area when my vehicle broke down. Even though it was the middle of the day, Abraham Contreras, Express Service Consult I was traveling from out of the area when my vehicle broke down. Even though it was the middle of the day, Abraham Contreras, Express Service Consultant, was friendly and worked his magic to get the vehicle seen and services so I wouldn't be stranded in Sacramento. He was very helpful and Kuni was very attentive to my needs. I would recommend them without hesitation and will get my vehicle serviced there again. More