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Epic Chevrolet

Sacramento, CA

4.5
1,585 Reviews

2449 Fulton Ave

Sacramento, CA

95825

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1,585 Reviews of Epic Chevrolet

January 30, 2024

Very poor customer service. I would call for updates and no one would call me back. Put the truck in on Friday and all the way to Tuesday I was told they were doing diagnostic More

by LONDON94
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Jan 31, 2024 -

Epic Chevrolet responded

London, I appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

January 30, 2024

Excellent service. Fast, simple, and easy. Definitely will be returning to this location for future services. More

by vmarroquin8705
Recommend Dealer
Yes
Employees Worked With
Andrew Hoffman
Jan 31, 2024 -

Epic Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

January 30, 2024

Very helpful and professional. Victoria and Mike worked very hard to get me a good deal and put me in a great new car. More

by GREGPOLETTI16
Recommend Dealer
Yes
Employees Worked With
Victoria
Feb 01, 2024 -

Epic Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone, Greg. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

January 30, 2024

I'm really upset that my dashboard was not reset. It still shows I need a new filter, and my oil was not reset. More

by SAUSEDAINSURANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Feb 01, 2024 -

Epic Chevrolet responded

I appreciate you taking the time to share your experience with our service department. Here at Epic Chevrolet, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

January 29, 2024

Tee was very helpful and explained everything well. He went out of his way for us. More

by antinora_1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Talal (Tee) Hayder
Jan 30, 2024 -

Epic Chevrolet responded

We appreciate you for letting others know about your experience working with Tee! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

January 28, 2024

Helpful in discussion, scheduling, and communication. Not a lot more to say. Quick, efficient, polite, and helpful enough that I'll be a return customer to the service department. More

by Aelfwyn88
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 30, 2024 -

Epic Chevrolet responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Epic Chevrolet special. Reviews like yours help me to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. I would love to work with you again in the future. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

January 28, 2024

Bought a new pick up. Clarence was knowledgeable, curious, and a great teacher.(trucks have changed since the 2018 I traded in.) He went above and beyond by retrieving gla More

by wcrolfe
Recommend Dealer
Yes
Employees Worked With
Clarence Smith, Clarence Smith
Jan 30, 2024 -

Epic Chevrolet responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Clarence was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

January 27, 2024

I was given professional and personal attention in a way that inspired confidence in the whole process. The buying process was explained in a clear and non-pressured manner. All my questions were answered c More

by DKKERR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Zamora, Logan Miller, Edgar Valencia
Jan 30, 2024 -

Epic Chevrolet responded

Thank you for your kind words. I am very happy to hear that our staff was so attentive during your visit to our dealership! Thank you again and I look forward to working with you again in the future! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

January 26, 2024

Professional. timely and informative They took my vehicle in without me being there did the repairs quickly and check was easy. And the estimate was exactly what I More

by Sexylikebetty
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 26, 2024 -

Epic Chevrolet responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

January 26, 2024

Everyone is always friendly and it's fast and great service And the people in the waiting room are friendly too More

by starleyva29
Recommend Dealer
Yes
Jan 29, 2024 -

Epic Chevrolet responded

Thank you for your review! I'm glad to hear that you had a positive experience with our service team. Please let me know if you have any questions about the work that was done. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

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