Envision Ford of Duarte

On time appt with quick service. Personnel friendly on arrival and departure. Advised on upcoming needed service. Personnel friendly on arrival and departure. Advised on upcoming needed service. More

service was great and fast, everything is great, and I like the reminder to make an appointment. like the reminder to make an appointment. More

They don’t care about doing job right . Paid for repair that was misdiagnosed and they didn’t make it right for me Paid for repair that was misdiagnosed and they didn’t make it right for me More

Franklin was very communicative with my updates and was able to provide me with a loaner. I was very satisfied with my experience with Duarte Ford. Thank you. able to provide me with a loaner. I was very satisfied with my experience with Duarte Ford. Thank you. More

Lacking in mechanics. Limited correspondence from service technicians. Multiple visits to correct issues. Poor customer service. Limited correspondence from service technicians. Multiple visits to correct issues. Poor customer service. More

Service writers Polo and Marco are excellent employees. They both explain everything throughly. They are the reason I keep coming back. They both explain everything throughly. They are the reason I keep coming back. More

Not sure if i would recommend only because of the customer service. My usual service guy was not there (which I love!) Was not happy at all with customer service. He wanted me to leave my car there f customer service. My usual service guy was not there (which I love!) Was not happy at all with customer service. He wanted me to leave my car there for a few days just to check rear view camera. That is unacceptable. More

They know the history of my car and how to fix it. Very nice and good communicators. Very nice and good communicators. More

Franklin, the service rep was vey helpful and kept me posted on the work progress. He was courteous and answered my questions regarding the service needed per the Ford manual. posted on the work progress. He was courteous and answered my questions regarding the service needed per the Ford manual. More

Poor warranty service . Didn’t fix the problem. Didn’t communicate in a rational way as to why it couldn’t be fixed Didn’t fix the problem. Didn’t communicate in a rational way as to why it couldn’t be fixed More