Envision Ford of Duarte

The prices are very high, especially labor. What upset me the most I was charged 3% fee because I paid by the credit card. I have not been told about this charge prior to picking my car. I was What upset me the most I was charged 3% fee because I paid by the credit card. I have not been told about this charge prior to picking my car. I was told I can avoid this fee (on the invoice it is called a technology fee) if I pay a cash. The service man was proposing many services without checking a previous vehicle maintenance history. He was just adding numbers without an explanation for the need of these service. They do not provide a report about their inspection, such as brake pad thickness, tire tread evaluation like they did before. Also, the serviceman did not list recommended services, which I declined, so I asked him to print another report. Not happy with the Ford Envision. More

The work was completed on time. There was no issue with having the problems recognized and corrected. There was no issue with having the problems recognized and corrected. More

Customer service from Marco & Polo is excellent. I purchased my Explorer in 2019, they've made my visits stress free. The recalls? Don't get me started. I've never had this many recalls for any car I purchased my Explorer in 2019, they've made my visits stress free. The recalls? Don't get me started. I've never had this many recalls for any car I've ever owned. More

Great Sales Person Andy Ngo with tons of experience and willing to work hard to make you happy! willing to work hard to make you happy! More

I understand that this is a Ford dealership, but Franklin and the service team did an excellent job on my Jeep, which I purchased at Envision Ford. It has a great engine and I appreciate that they flushed an and the service team did an excellent job on my Jeep, which I purchased at Envision Ford. It has a great engine and I appreciate that they flushed and serviced the brakes. Thank You. More

had inferior experience and will not go back to them, poor communication and customer expereince poor communication and customer expereince More

The service was too slow for the volume of cars. Prices are extremely too high. Advantage Ford customers service was all around much greater. Prices are extremely too high. Advantage Ford customers service was all around much greater. More

We have a warranty with our Lincoln, but we paid $2,300 for normal service . The charges are rediculious Since you changed ownership it appears that you no longer want Lincoln customers and we will deffin for normal service . The charges are rediculious Since you changed ownership it appears that you no longer want Lincoln customers and we will deffinate not buy our next car at your dealership More

Everyone at the dealership was kind and helpful. They were very efficient and explaining the car and the financing department was helpful and knowledgeable. They were very efficient and explaining the car and the financing department was helpful and knowledgeable. More

My service writer was Franklin Hernandez— absolutely outstanding— explained all service categories— kept me informed during service process— knowledgeable and treated me as the customer with concern outstanding— explained all service categories— kept me informed during service process— knowledgeable and treated me as the customer with concern and courtesy. Best service writer ever….Because of him I will consider returning to Envision if he will be my service writer next time….. More