Envision Ford of Duarte | Page 39

Always find your dealership very helpful and when I ask any question I get the right answer. Thanks to Polo Hernandez. See you soon again. any question I get the right answer. Thanks to Polo Hernandez. See you soon again. More

My battery went dead the next day after I requested that the battery cables be disconnected then reconnected the battery cables be disconnected then reconnected More

Marcos was best service advisor He provided excellent service with accurate updates on my vehicle service with accurate updates on my vehicle More

My service advisor was very knowledgeable regarding my specific vehicle and provided excellent customer service. specific vehicle and provided excellent customer service. More

My car went in Wednesday morning & I heard nothing from anyone until following week Tuesday when I called Five Times. Plus, I was without a Car with all that time & the Dealership did not provide Liane anyone until following week Tuesday when I called Five Times. Plus, I was without a Car with all that time & the Dealership did not provide Lianer Car, or option to Rent a car. More

Responsible and professional. Very friendly. Edgar is always responsive amd helpful for what I need. Very friendly. Edgar is always responsive amd helpful for what I need. More

Just excellent service period, and the employees are amazing and courteous too, keep up the great work. amazing and courteous too, keep up the great work. More

The service maintained its Superb ! !! Polo is Superb for all my needs I am a long!!! time customer Service is everything !! Polo is Superb for all my needs I am a long!!! time customer Service is everything More

Good appointment portal, prompt greeting at check in, good check in but FAILED !! In scheduling recall issues .. okay service time (1:30) mediocre customer lounge , okay coffee offerings FAILED in honori good check in but FAILED !! In scheduling recall issues .. okay service time (1:30) mediocre customer lounge , okay coffee offerings FAILED in honoring fords complimentary oil charged .. in comparison to competitor, Honda, which honored the oil change and had complimentary donuts /pastry for waiting customers .. albeit this dealership did give a after service car wash and vacuum ..(which was just “ok”)!which is more than MOST dealers … overall I give the dealership a B- …I do want to say that I bought my 1991 Thunderbird from the old Advantage ford when it was located in Arcadia More

Horrible service , took my ford in for troubleshooting arrived at 8:30 am did not hear from the service dept all day , I finally called at 2pm and was told the tech was out to lunch and would call back s arrived at 8:30 am did not hear from the service dept all day , I finally called at 2pm and was told the tech was out to lunch and would call back shortly I called again at 4pm and was told the tech that was over seeing the repairs was being replaced with another service tech . Service tech #2 called me at 5pm to say my ford needed to stay overnight and promise to call me first thing the next morning . Next day I called at noon and still no update finally 30 minutes later tech #2 called with the estimate which was extremely high ( $2300.00 ) I said no thank you I would pick up my ford in a couple of hours this was at 12:30 , I arrived at 3pm and my Ford had not been put back together nor was the paper work ready , had to wait another 20 minutes needless to say Evision Ford lost a long time customer ( bought 2 vehicles with the previous dealership ) not my place to tell you how to run your business but this is not the formula for success in my opinion More