Envision Ford of Duarte

Oil change. 8:20am drop off. Pick up 2:00pm bad service all around. I had to call to find out status. No messages were left. No apologies offered or reasons 8:20am drop off. Pick up 2:00pm bad service all around. I had to call to find out status. No messages were left. No apologies offered or reasons given. Got my car and he never said a word to me. Lady that did my bill was polite and knew I was upset so did her very best to get the car for me. Tony needs to learn. More

Excellent Service. From initial contact to final pickup of my vehicle, the service was friendly and professional. I've been coming to this dealership for 4 years and From initial contact to final pickup of my vehicle, the service was friendly and professional. I've been coming to this dealership for 4 years and they've provide great service throughout the years. More

A dealer I've purchased 7 cars from and have always enjoyed the best service ,from a friendly, and honest staff! enjoyed the best service ,from a friendly, and honest staff! More

Always great service from Polo. He has worked for the dealership for many years and is very knowledgeable. He has worked for the dealership for many years and is very knowledgeable. More

I had gone in to get my Mustang Mach E serviced and was browsing at Lightning’s. Richard saw me and asked if he could help me. I let him know I was just looking at what they had. I had wanted a Lightning s browsing at Lightning’s. Richard saw me and asked if he could help me. I let him know I was just looking at what they had. I had wanted a Lightning since they came out but they were way too expensive. He said “let me see what I can do for you”. He gave me such a great deal, I couldn’t resist. He was a lot of fun to work with and, this is something you don’t hear often, but he was very honest with me throughout the entire process. He was great!!!!! More

Dishonest. Agreed to a deal then attempted a bait and switch upon arrival to dealership. Unethical. His “helper’ Octavio was equally useless. Agreed to a deal then attempted a bait and switch upon arrival to dealership. Unethical. His “helper’ Octavio was equally useless. More

Hes the nicest one yet told me he would take care of the maverick even though i had appoitment with another tech. maverick even though i had appoitment with another tech. More

Great service, but overpriced compared to advantage ford for the same services. At least a 40% increase in prices. Going elsewhere for services. for the same services. At least a 40% increase in prices. Going elsewhere for services. More

I knew my salesman from prior years, but the environment appears ed high pressure somewhat. appears ed high pressure somewhat. More

Excellent service! From the first call with the receptionist booking the appointment. Marco was my service advisor. He was friendly and professional and addressed all o From the first call with the receptionist booking the appointment. Marco was my service advisor. He was friendly and professional and addressed all of the issues. Car was ready when promised. I will return for service and highly recommend! More