Envision Ford of Duarte

Lots of Miss information in the beginning, shipping took about 15 days to get to AZ after purchased in the dealership. No communication at all, as I was forced to call everyday for information. I was quoted about 15 days to get to AZ after purchased in the dealership. No communication at all, as I was forced to call everyday for information. I was quoted $250 for a key and then was told it was almost $400, but they did honor their word after multiple complaints about that. Overall a very bad and disappointing experience with the dealership. I hate the fact that the general manager is only responsible for shipping, I cannot work around their time, I am a very busy guy myself and I had to cancel multiple business trips due to this Van. They guaranteed the delivery on the 13day of purchase and it still arrives 2 days late… unfortunately never again will they have my business and I will inform others from my horrific experience. More

Joel is very knowledgeable about the vehicle he is selling well informed definitely we needed more time to absorb all the features in the vehicle but we were exhausted already. Joel is definitely an selling well informed definitely we needed more time to absorb all the features in the vehicle but we were exhausted already. Joel is definitely an awesome sales person. More

very good customer service I called for next day service and was seen with no issues and was seen with no issues More

Polo is exceptional. Excellent customer service, knowledgeable, and responsive. He is the only service advisor you need to ask for!! You won't regret it. Excellent customer service, knowledgeable, and responsive. He is the only service advisor you need to ask for!! You won't regret it. More

Once again Polo provided exceptional service. He is a great listener, is very knowledgeable and explains everything in an easily understandable way. His customer service is exceptional. Polo is t He is a great listener, is very knowledgeable and explains everything in an easily understandable way. His customer service is exceptional. Polo is the reason we continue to bring our cars to Envision Ford for repair. You are fortunate to have him and the whole repair staff. And, hats off to the representative in the Parts department who also helped us. And, please rethink that techo-beat mustic in the waiting room. Its pulsating repetitions do not add to the Envision experience. More

I had a great experience with the service department. Clear communication and they were accurate on the estimated time it would take to complete the service. Would recommend. Clear communication and they were accurate on the estimated time it would take to complete the service. Would recommend. More

I really appreciate the service I received and the kindness and knowledge of Edgar Rico! kindness and knowledge of Edgar Rico! More

Marco in the service department is a gem. Kind and organized. Take good care of him. He is an excellent employee. Kind and organized. Take good care of him. He is an excellent employee. More

Jason and Adel worked with me, and we devised a deal we all liked. Envision Ford has also been great to work with. I was very delighted to work with Envision Ford. all liked. Envision Ford has also been great to work with. I was very delighted to work with Envision Ford. More

Edgar, was awesome. And took care of me. My only issue was the dealer did not have a loaner vehicle while my car was been repaired and I had no car for over two weeks an And took care of me. My only issue was the dealer did not have a loaner vehicle while my car was been repaired and I had no car for over two weeks and I had just purchased the car 4 weeks prior to taking car in. More