Envision Chrysler Dodge Jeep Ram West Covina

The service was top Notch, the patience and determination to make it happen was the icing on the cake!!!!! Thank you Lasso, The Joes and Moe to make it happen was the icing on the cake!!!!! Thank you Lasso, The Joes and Moe More

Service review Went in for regular maintenance and to have an issue diagnosed. Ended up needed to fix two things. One was repaired and the other still remained as soon as I took the car home. Brought it have an issue diagnosed. Ended up needed to fix two things. One was repaired and the other still remained as soon as I took the car home. Brought it back and was told it just so happened to be a different issue of the same sort but a different location of the car. Either it wasn't diagnosed properly or they just wanted to fix something, it looks bad on the entire service department. How could a new problem pop up somewhere else when you replaced the part that was suppose to be the problem? Hmmmmm. Needless to say it was pretty discouraging when they ask you to pony up even more cash after you dropped 2.5k already on repairs that are still present. More

My vehicle is new and I am supposed to have the first 3 oil changes free like it says in the paperwork and no one was able to verify this. It took a while before they did and did my oil change. Two fema oil changes free like it says in the paperwork and no one was able to verify this. It took a while before they did and did my oil change. Two female customers were offered a car wash and I was not offered a car wash. Which makes me think I wasn't offered one because I am a male. More

Very disappointing, they tell you one thing. And you end up with something else? So please read your contract carefully. I was told 7.9 I ended up with 9.9 APR I was told 5 years I ended up with And you end up with something else? So please read your contract carefully. I was told 7.9 I ended up with 9.9 APR I was told 5 years I ended up with 7 years so please read your contract. They'll sneak it in if you don't pay attention. More

The service staff were friendly and helpful. The service time frames/parts and labor were reasonable. The service time frames/parts and labor were reasonable. More

Brought our Jeep on a Saturday since we work during the week and we found it convenient and we wanted to give them our business since we bought the car there, but we will never step foot again there. The a week and we found it convenient and we wanted to give them our business since we bought the car there, but we will never step foot again there. The advisor was rude seemed unhappy to be there on a Saturday we didn’t get a full checklist of how the vehicle is running, and after spending over $500.00 they didn’t even wash the car they left the number tag in the car along with the plastic on the seat. Don’t spend your money here, they don’t know how to treat customers. More

Great customer service, dealership was able to get us in and quickly take care of our service and quickly take care of our service More

They’re amazing at what they do. I feel comfortable with trusting my Jeep with them . They’re commutative throughout the process. I feel comfortable with trusting my Jeep with them . They’re commutative throughout the process. More

Even though I was told my car would be ready at 3 p. m. it was not ready until 4 p.m. despite leaving it with you at 8 a.m. I cannot understand why it took nearly 8 hours to do a routine 35,000 mile serv m. it was not ready until 4 p.m. despite leaving it with you at 8 a.m. I cannot understand why it took nearly 8 hours to do a routine 35,000 mile service when it wasn't even that busy and you had empty bays. I used to go to Longo Toyota when I owned a Toyota and service there would never take longer than 3 hours. More

Great experience at Envision CDJR West Covina. Salesmen and staff were very attentive and accommodating. My salesman Dakota is the best and went the extra miles for me, literally. Salesmen and staff were very attentive and accommodating. My salesman Dakota is the best and went the extra miles for me, literally. More