Envision Chrysler Dodge Jeep Ram West Covina

Biggest waste of my time. Rudest service and horrible communication. They kept my truck for TWO MONTHS and didn’t do anything to it Rudest service and horrible communication. They kept my truck for TWO MONTHS and didn’t do anything to it More

Bait and switch with salesperson, $6k mandatory “accessory” package, intimidation tactics. First time at a dealership for a used vehicle, but the experience lived up to its horrendous reputation at “accessory” package, intimidation tactics. First time at a dealership for a used vehicle, but the experience lived up to its horrendous reputation at this one. They had the exact vehicle we wanted otherwise we’d have avoided the dealerships at all costs. More

Dinged my door and asked for touch up paint and they never responded to me never responded to me More

Finish my vehicle in a timely manner and thoroughly checked it. Totally satisfied with the results checked it. Totally satisfied with the results More

Pathetic service dept. Victor, ken are pathetic and I will never recommend your store. Thank you for nothing but a big waste of time. Victor, ken are pathetic and I will never recommend your store. Thank you for nothing but a big waste of time. More

They give me the car duty and half tank only gas and no discounts. And the car have scratch. discounts. And the car have scratch. More

Everything was fine, now I have an engine light. I have to return to Dealer again. I have to return to Dealer again. More

Conveniently located to my home. I can walk to the dealership in about 5 minutes. I can walk to the dealership in about 5 minutes. More

Friendly willingness to help answer all questions. Very thorough making sure they deliver the best deals and specials and offers on all their vehicles. Making sure they send customers out the door. Ha Very thorough making sure they deliver the best deals and specials and offers on all their vehicles. Making sure they send customers out the door. Happy with out any buyers remorse More

I originall brought my truck in for 3 recalls. when i got my truck back i had three scratches on the top of my front grill. the scratches were consistent if someone reaching into the engine bay an when i got my truck back i had three scratches on the top of my front grill. the scratches were consistent if someone reaching into the engine bay and thier belt buckle or something scratched the truck. I notified the service department immediately and the advised me to make an appointment to get it fixed. i explained to them that my truck is my only means of transportation and was advised that they did not have a loaner program. They told me I need to rent a car if I wanted to get the scratches fixed. Three months later I was able to talk to a service advisor who provided me a loaner car. I made an appointment on a Thursday to have the scratches fixed. My truck sat in the back lot at the dealership for five days before they even started to repair the scratches. My truck was at the dealership for a total of eight days, seven open for business days. There was no communication on a timeframe or where my vehicle was at during the process. What is the point of making an appointment if you're not gonna look at my vehicle for five days. I believe this process is severely flawed and should definitely be scrutinized in order to provide a quality service to someone who paid almost $80,000 for a vehicle. When I got my vehicle back, the grill was painted however the scratches were not filled in. So although they painted it you can still see the scratches on the grill. There was nobody work done. Not only is the customer service pour at this dealership the bodywork is also poor which reflects an overall poor reading for this dealership. More