Envision Chrysler Dodge Jeep Ram West Covina

:: Comprehensive review :: In the end, I got the truck I wanted at the price I wanted to pay. Leadership at the dealership - 2 stars Duke walker - 5 stars Iraiis - 5 star delivery Please, please, wanted at the price I wanted to pay. Leadership at the dealership - 2 stars Duke walker - 5 stars Iraiis - 5 star delivery Please, please, please look out for yourself when visiting this dealership so you aren’t taken advantage of. I was able to keep a level head and get what I felt like was a good deal on the truck I want. ProTips: - Apparently they “don’t accept outside outside financing”. They even denied using my pre approval from Navy Federal Credit Union… which felt wrong from a company so pro-military as dodge/ Ram advertises itself to be. - If you can get your own financing, do it. It creates a lot more negotiation leverage. - The “dealer discount” on their website is a lure to get you on the lot. They have a “mandatory $6995 interior / exterior protections coating package” that apparently comes on every car sold on the lot. - Car buying in general- I told everyone to bring your flowers everyone bring flowers like I want Merilyn be showered with flowers like at minimum bring flowers flowers look like I’ll dumbasses can’t figure this out here and she want to go potty Pay attention to the interest rate they offer and the out the door price only… don’t fall into the trap of how much a monthly payment is. Use an online loan calculator on your phone to compare the “total amount paid” to what they are offering. Sales person walked up to me and openly told me “I’m new and don’t know much about trucks”. I was OK with this because I did my research before coming there. He was good conversation and nice. I was lured there by a $8000 “dealer discount” on the internet. Then promptly told there was a $7000 protection package that comes on all cars… which negates the discount. I get it, marketing. I chose the truck I wanted and they told me that they are running a deal for a low interest rate. Before I let them run my credit, to try to beat the pre-approval rate I came there with, I asked them 2x … “ARE YOU SURE THAT RATE APPLIES TO THE TRUCK I WANT?” Both times, they said yes. I told them I want a 60 MONTH loan. When the rate came back they apologized and said “IT DOESNT APPLY TO THE CAR YOU WANT”. The quote was for double my pre approval rate. I was livid. The manager came over and apologized after I laid it out for him. Then they denied my outside financing. From Navy Federal. Told me to refinance after 3 months of payments. Felt a lot like, “so we can get credit on our books for your loan” After some further negotiation, the manager told me “the lowest interest rate they could go” and adjusted the price to match what my other loan would cost in total. I accepted. When I went to the money guys for the signatures, he started running over the agreements and he quotes me x.xx% for 72 MONTHs… Again, they are trying to get their pound of flesh sneaking in more months of payments. The finance guy walked out, came back in and said when they listened to me and adjusted the application to reflect 60 MONTHS, my rate had dropped 0.30% more than “the lowest they could go”. I ended up getting the truck I wanted for $13,000 less than they initially quoted me. Paying the same as I would have if they have accepted my pre-approval on the MSRP plus taxes. Minus their $7000 “mandatory” protection package. More

Service was great. Great communication skills, fast service. Everybody is very friendly.good customer service Great communication skills, fast service. Everybody is very friendly.good customer service More

Very Helpful into getting the car we wanted Very informative on what the car came with informative on what the car came with More

Great energy at the dealership and very good selection of vehicles. This was a seamless transaction with very friendly staff. vehicles. This was a seamless transaction with very friendly staff. More

Service Center experience was spectacular, they got me in and explained the process and the timing of the service. Everything was spot on! and explained the process and the timing of the service. Everything was spot on! More

The Sales Manager Eric was extremely rude and disrespectful when we caught the mistake in the reported mileage of the truck we were trying to purchase , will never return for service or recommend disrespectful when we caught the mistake in the reported mileage of the truck we were trying to purchase , will never return for service or recommend this dealership to anyone we know. More

Service for an oil change took to long almost 4 hours. This is to long for an oil change This is to long for an oil change More

The financing process was like negotiating with multiple people in a way it is very confusing people in a way it is very confusing More

All day for an oil change and tire rotation is a little ridiculous. Staff isn’t too friendly which made it worse. Annnnd my tires nuts left so lose my husband had to tighten then at home you guys need to d ridiculous. Staff isn’t too friendly which made it worse. Annnnd my tires nuts left so lose my husband had to tighten then at home you guys need to do betterv More

Nice friendly and knowledgeable staff everything went smoothly and without a hitch I would definitely do business again smoothly and without a hitch I would definitely do business again More