Enterprise Car Sales Lakewood, WA

Over 20 years ago, we bought a van from this store (although at a different location). It was a fine family vehicle where we shared many great experiences with the kids. Flash forward to now: My wif (although at a different location). It was a fine family vehicle where we shared many great experiences with the kids. Flash forward to now: My wife and I were looking for an economical and well-cared for car. Sure enough, Graham and his team carefully asked us what we needed. He paid very careful attention to our concerns, and my wife and I looked at a few cars and test drove two of them. We found the perfect car for us, and the process was friendly, seamless and easy. Needless to say, we drove home in our new car within a couple of hours. I am thoroughly impressed at how Graham helped us along in the car buying process. He expertly guided us along the process. This alleviates so much stress in the purchase. More

Very good employees. Made you feel relaxed and made the process of buying a car less intimidating. Thank you! Graeme was amazing to work with! Made you feel relaxed and made the process of buying a car less intimidating. Thank you! Graeme was amazing to work with! More

Extremely satisfied with my experience and I LOVE my new car. Graham was very helpful and a pleasure to work with. car. Graham was very helpful and a pleasure to work with. More

Excellent experience! Stress free, and super easy. Graham, our sales rep, was incredibly kind to myself, my husband and my son. Unlike other reps I have worked with, I fel Stress free, and super easy. Graham, our sales rep, was incredibly kind to myself, my husband and my son. Unlike other reps I have worked with, I felt he listened to me just as much as my husband. He answered all of my questions, did a fantastic job highlighting the features of my vehicle, and provided what was probably the best vehicle purchase experience I have had. Each staff member I interacted with was warm and friendly. Will definitely be back in the future!🙂 More

I scheduled a test drive on-line, then drove from Kitsap County down to Lakewood after work. Due to my lack of follow-up, the car I wanted to see had not been transferred to that location. Michelle was very County down to Lakewood after work. Due to my lack of follow-up, the car I wanted to see had not been transferred to that location. Michelle was very helpful, both offering to transfer the car, and searching for other options that met the specifics I wanted. A vehicle that turned out to be a much better fit for me, was sitting on the lot, ready to be transferred out of state. Michell and Matt quickly went to work, securing the vehicle and financing. I drove out in my 2019 Pathfinder, in just a couple of hours after arriving in my Enterprise rental. Michelle took care of returning my rental, right there on site, so there wasn't a need for an extra trip. Two thumbs up!! This was by far the easiest and most comfortable car purchase I have ever made. Big thanks to Michelle and Matt for their superior service. Will be back, and will definitely recommend Enterprise in Lakewood. More

We love this Enterprise Team! We just purchased a second car from this Enterprise team. One for me and then my sons first car he bought on his own. They were friendly and professio We just purchased a second car from this Enterprise team. One for me and then my sons first car he bought on his own. They were friendly and professional the moment we walked through the door. Highly recommended! More

Please do not settle like we did I went to Enterprise after being referred from a close friend and my local credit union. The staff was friendly and advised me of how I was a ‘VIP’ du I went to Enterprise after being referred from a close friend and my local credit union. The staff was friendly and advised me of how I was a ‘VIP’ due to the credit union I was referred by. My experience was not completely bad but looking back I wish that a few things were different. I felt pressured by the manager, Tom, to choose what vehicle we wanted shipped in after only an hour of browsing vehicles. I know this is typically an immediate red flag but we were willing to let this slide as we had been informed of great reviews. We ended up purchasing a SUV. I was unhappy that we requested the tank to be filled up but they had only filled it up over a quarter of a tank. We ended up having issues with the windshield wipers and air blowers/vents. Tom’s fix for the windshield wipers was new wipers. I had advised that there was a timing issue- not the wipers. I am still dealing with that issue and Washington state being the way that it is, I am dreading the constant rain. The wipers run into one another and make for a scary drive during a downpour of rain. We took the car in to get the blowers checked out. My spouse and Tom compared the performance to another vehicle that was the same make and model. Tom acknowledged how they were operating on a drastic different level. This was 7 days into having the vehicle and he asked us if we got the warranty. Really? I was shocked to hear this as we were still within the timeframe for any issues we found with the vehicle. After going back and forth, he took it to a mechanic in a different city as his local mechanic checked out the vehicle and after seeing how the vents did work (just not well) he said it was fine and dismissed us. I did appreciate Tom not accepting this as an answer. He tried to put us in a rental sedan because we didn’t have kids… we bought a SUV for a reason and it is irrelevant if we do or do not have kids. Fortunately, an assistant manager spoke with my spouse after he expressed his frustration with the rental situation and he got us in a rental SUV. Tom would not speak with my spouse regarding this issue which was very poor customer service in my opinion. The blower issue was never resolved, apparently the mechanic could not figure out what the issue is. I have had the vehicle since September now. We are very satisfied with the vehicle overall, I just wish things had gone differently with the salesmen at Enterprise. I do not think I would purchase from them again and if I did I would go to a different location and not settle for a sub-par experience. I do firmly believe their ‘thorough inspection’ process of their vehicles is not thorough at all. I will say on a positive note I appreciated how kind everyone was. They were not very knowledgeable on their vehicles but that is okay as I did the research myself. More

Great service and friendly staff. This is the third automobile we have purchase from Enterprise and we are happy. Marc has gone out of his way to take care of us each and every time. This is the third automobile we have purchase from Enterprise and we are happy. Marc has gone out of his way to take care of us each and every time. We will continue going back. No pressure and very friendly , always. Thank you very much. More

Best car buying experience ever From the moment I stepped on the lot, I was treated with friendliness and courtesy. Both Renee and Tom were genuinely interested in helping me get wh From the moment I stepped on the lot, I was treated with friendliness and courtesy. Both Renee and Tom were genuinely interested in helping me get what I wanted. More

Comfortable Buying Experiance We were able to find the car we wanted at a good price and a no hassle purchasing experiance. Sales staff was friendly and easy to work with and would We were able to find the car we wanted at a good price and a no hassle purchasing experiance. Sales staff was friendly and easy to work with and would purchase from them again. More