Englewood Ford

This truly is a first class dealership! I live in Dallas, Texas and had recently been treated as if I didn’t exist at Pat Lobb Toyota of McKinney. Hindsight revealed they had actually pit I live in Dallas, Texas and had recently been treated as if I didn’t exist at Pat Lobb Toyota of McKinney. Hindsight revealed they had actually pit me against another potential buyer which explains why they raised the price of the truck I was attempting to purchase after an initial offer was made. This being my first experience with a dealership, I truly wasn’t sure if this was the path I should take for my purchase. However, when I found the truck that I wanted at Englewood Ford, they did everything they could to make sure communication was fast, honest and direct. It was night and day different from my first experience in McKinney; so much that I started to wonder if I was being cheated. Preston, the sales representative, contacted me on a regular basis, sent additional photos and videos of the vehicle I was interested in, continuously reassured me that it was of the quality I was seeking, made the negotiation easy and painless on a vehicle that I had extensively researched and understood what a fair deal was, picked me up from the airport because I had to fly to Tampa to purchase the vehicle (which was 90 minutes each way), allowed me to hold the vehicle with a completely refundable fee, and had me in and out of there in less that 2 hours so I could drive the truck home! Having had the vehicle for a few weeks now, I can see that it truly was everything it was advertised to be! Nothing hidden that wasn’t working, no gremlins that I discovered, and it was genuinely a quality truck at a very fair price. I can absolutely recommend this dealership with confidence from my experience with them! More

Tyler did well. The vehicle was ready for us when we arrived. It was a lengthy process but we are pleased. The vehicle was ready for us when we arrived. It was a lengthy process but we are pleased. More

They are very friendly. Went the extra mile to make the hour drive worth it. Went the extra mile to make the hour drive worth it. More

Great service. I appreciated the help with my issues and the ease of getting the problems resolved. I appreciated the help with my issues and the ease of getting the problems resolved. More

Shane (salesman) provided great customer service when I bought my used truck. There were a few issues that I addressed when I purchased the truck and was told the service center couldn’t fix it. I noticed bought my used truck. There were a few issues that I addressed when I purchased the truck and was told the service center couldn’t fix it. I noticed a few more issues once I got it home and fixed it myself. I took the truck in the week after with idle and alignment issues and was told they couldn’t repeat the rough idle and their alignment machine was done indefinitely. More

I brought my vehicle in for a recall repair which went great, but I asked for additional service. I was very disappointed in the explanation of the costs of the additional repairs requested and the expla great, but I asked for additional service. I was very disappointed in the explanation of the costs of the additional repairs requested and the explanation of the service I requested. The technician told me I MUST do certain items, however, I understood the repair being discussed (I have done it personally) and I felt I was railroaded into having to do items that I know are favorable, but not necessary. There was no compromise between what was being suggested and what I wanted done. I will not return. More

Professional staff, They are always friendly and efficient. Always receive great service whether the repair is warranty or retail. efficient. Always receive great service whether the repair is warranty or retail. More

Service was performed efficiently. ....a safety recall. The pick up and delivery are a huge PLUS. ....a safety recall. The pick up and delivery are a huge PLUS. More

They always take care of our needs in a timely manner and are so friendly and helpful. are so friendly and helpful. More

— Turbocharger failure causing dangerous loss of power at highway speeds — Moonroof lining coming off its tracks ($1,700 repair quoted) — Power liftgate failing to function properly All three were denie highway speeds — Moonroof lining coming off its tracks ($1,700 repair quoted) — Power liftgate failing to function properly All three were denied despite the AUL warranty brochure for the product they sold me explicitly listing turbochargers as a covered Powertrain component. I was never provided a written copy of the warranty contract or any warranty documentation at the time of sale — a direct violation of the FTC Used Car Rule which requires warranty terms to be made available to consumers before signing. When the moonroof was denied I contacted Nick directly referencing his bumper-to-bumper promise. He never disputed it. Englewood Ford’s General Manager acknowledged my complaint but refused to take responsibility, directing me to deal with the warranty company myself. The turbocharger failure left the vehicle unreliable for nearly eight months causing documented business income losses. I have filed a civil lawsuit in Charlotte County Court, Case No. 26000939CC for fraudulent misrepresentation, breach of contract, and violations of Florida consumer protection law. If you are buying here — demand the full written warranty contract before you sign and read every exclusion carefully. What they tell you verbally and in writing may not match what the warranty actually covers. More