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Empire Ford Inc. - Service Center

Fall River, MA

2.7
180 Reviews
Call Service Center (508) 730-1000

180 Reviews of Empire Ford Inc. - Service Center

Sort by
July 04, 2021

Chris was great to work with. Very friendly, polite and professional. I will definitely be bringing my vehicle to Empire Ford for any future services More

by BMAN2415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Machie
Report | Print
Jul 21, 2021 -

Empire Ford Inc. responded

Dear BMAN2415, We're so pleased to hear that our Service Advisor, Chris Machie, was "very friendly, polite and professional!" Thank you for choosing Empire Ford for your service.

July 03, 2021

The service staff were quick to get back and offered advice on fixes to brakes with safety in mind. More

by RH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Verocchio
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Jul 21, 2021 -

Empire Ford Inc. responded

Dear RH, We are pleased to hear the the service staff was quick and happy to hear the Emily, our Service Advisor, offered great advise to you. Thank you for doing business with Empire Ford.

July 01, 2021

Took my vehicle in right away and worked on it the next day Service dept is awesome More

by NASCARULES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Amaral
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Jul 03, 2021 -

Empire Ford Inc. responded

Dear Nascarules, We love to hear great comments about our Service Dept. since they work so hard! Thank you for your 5-star rating!

July 01, 2021

The workers in the service department were great. They gave me a perfect time slot for a appointment on short notice. Work was well done and quickly finished. More

by Blackxlt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Amaral
Report | Print
Jul 03, 2021 -

Empire Ford Inc. responded

Dear Blackxit, I'm happy to hear that we were able to accommodate your service on short notice. Thank you for your feedback and we appreciate your business.

July 01, 2021

Great experience, quickly assessed and repaired our vehicle. They kept us up to date and were very attentive to making sure it was repaired. Easy! More

by SWEETCLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Porter
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Jul 03, 2021 -

Empire Ford Inc. responded

Dear Sweetclr, We're so pleased that you had a "great experience" and that having your repair done at Empire Ford was "easy." We appreciate you taking the time to leave a review!

July 01, 2021

In and out in 90 minutes.. oil change , tire rotation & an inspection sticker.. under 100$ Totally awesome experience.. even great conversation with a few happy customers! More

by Wlbedient69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Porter
Report | Print
Jul 03, 2021 -

Empire Ford Inc. responded

Dear Wlbedient69, Thank you so much for sharing your experience here at Empire Ford and we thank you for your business!

June 28, 2021

Not professional, was lied to and given run around. Was told vehicle was checked out and never was. If I'm paying a chunk of money for a used 2017 vehicle then I kind of expect it to be in decent shape and More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryce Sewall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2021 -

Empire Ford Inc. responded

Dear customer, could you please provide us with your name and the vehicle you purchased so we can do a little digging and determine what can be done to resolve this issue? We don't have enough information at this time.

Jul 03, 2021 -

Disappointed responded

Kelly Estrela 2017 Hypergreen jeep wrangler

June 27, 2021

Chris in the service department very pleasant no hassles great job More

by BADTERRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Machie
Report | Print
Jul 03, 2021 -

Empire Ford Inc. responded

Dear Badterra, thank you for sharing your experience with Chris in our Service Dept! It's great to hear that your experience was "very pleasant" and "no hassles." Thank you for choosing Empire Ford for your service.

June 27, 2021

Great to see the young people that work in the service department and Parts department doing a wonderful job and great personalities, More

by gmann65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Cabral, Vicki DeSouza
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Jul 03, 2021 -

Empire Ford Inc. responded

Dear gmann65, We really appreciate you leaving a positive review regarding our Service and Parts Departments. They work so hard to provide great service and it really means a lot when a customer recognizes that. Thank you for your business!

June 26, 2021

My review going to Ford was a great success I ended up getting an oil change for free and I was happy the time it took to do everything under an hour More

by meganbenevides1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Langdon, Tina Taglianetti, Christopher Amaral, Emily Verocchio, Chris Machie, Samantha Briody
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Jul 03, 2021 -

Empire Ford Inc. responded

Dear Meganbenevides1, That's great that Ford gave you a free oil change for sharing your experience at Empire Ford with them. We're happy to hear that you were please with your service here and we appreciate your business.

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