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Empire Ford Inc.
Fall River, MA
646 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 646 reviews
February 17, 2025
The dealership had a very organized and welcoming culture. Representatives were ensuring that I had the assistance I needed. Representatives were knowledgeable in the process to help me with all of m culture. Representatives were ensuring that I had the assistance I needed. Representatives were knowledgeable in the process to help me with all of my questions and concerns which made me feel more secure in the decisions to be made on purchasing my first vehicle from a dealership. More
by jrcameron1998
Verified Customer
February 05, 2025
I would like to thank Kevin Bancroft for the above and beyond service. This is something that has been lost is the industry. It's nice to know that you will go the extra mile to get the job done. Thank yo beyond service. This is something that has been lost is the industry. It's nice to know that you will go the extra mile to get the job done. Thank you Empire Ford for doing a great job! More
by RLOCKWOOD1
Employees Worked With
January 23, 2025
I had an appointment to look at a truck, and I live 4hrs away, out of state. The evening before my appointment, they called to let me know a deposit had been placed on the truck we were interested in. Other away, out of state. The evening before my appointment, they called to let me know a deposit had been placed on the truck we were interested in. Other dealers may have let me come all that way, and said "Oh well, we have plenty of other trucks to show you, etc, etc". This dealership had the courtesy to let us know, and save us a long drive. That simple courtesy would definitely lead me to choose this dealership for future purchases! So rare in today's world. All other communication was also prompt, friendly and efficient. 🙂 More
by suzannecaliguire
Employees Worked With
Molly, Nicole (not sure of last names)
January 22, 2025
This dealer is very shady, they changed the price of the vehical online from when we started talking to the price quote they gave me. When they gave me a price quote they snuck in another $500 compared to w vehical online from when we started talking to the price quote they gave me. When they gave me a price quote they snuck in another $500 compared to what we talked about on the phone and when I questioned this, they said they just sold this vehical for more money. All this time I made mention numeriouse times to give them my CC to hold the car. To book ALL used vehicals are discounted in thier price by $3000 and then they add it back in when they give you a price. Buyer be ware! More
by mtruman
Employees Worked With
January 18, 2025
This is not the first vehicle I've purchased for them they give me the best deal Kevin is the guy to see he will work hard to get you the best deal thanks Kevin they give me the best deal Kevin is the guy to see he will work hard to get you the best deal thanks Kevin More
by rayc
Employees Worked With
January 14, 2025
By far the worst experience I've had buying a car. They pressure you to buy the car, once you agree to a price the finance department adds items to the contract and they just push papers for you to s They pressure you to buy the car, once you agree to a price the finance department adds items to the contract and they just push papers for you to sign. After 2 weeks I'm still waiting for my registration to get a sticker, I'm constantly chancing these people around. I WILL NEVER AGAIN PURCHASE A CAR FROM EMPIRE FORD!!!! More
by milton1979
January 07, 2025
The gentleman from North Carolina was very intent on making sure that I left the dealership with a car, he worked really hard to find me the right car making sure that I left the dealership with a car, he worked really hard to find me the right car More
by Marjorie A Helger
Employees Worked With
Other Employees :
I don’t remember the man who waited on me, but he was from North Carolina. He was a person of color. He was very attentive. He did a very good job I thought.
December 28, 2024
Quick process ! Great team! No problem getting the vehicle from a different lot for me Great team! No problem getting the vehicle from a different lot for me More
by racoonbabys12
December 18, 2024
Everyone I dealt with was fair and professional, rare these days in New car dealerships. these days in New car dealerships. More
by tommullins1
December 18, 2024
Very easy to work with did not have to spend a lot of time haggling price Was very fair. There was a small issue with turning over the plates from another truck management took care of me as well as Rob time haggling price Was very fair. There was a small issue with turning over the plates from another truck management took care of me as well as Rob McMahon More
by robert@guindonscape.com
