Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
645 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 645 reviews
March 23, 2025
I love my 2021 Maverick. Josh was an awesome salesperson who listened and cared. A pleasure! Josh was an awesome salesperson who listened and cared. A pleasure! More
by Deb R
Verified CustomerEmployees Worked With
March 22, 2025
Kevin B (and Robert McMahon) excelled in customer service. I appreciate their prompt communications with me regarding purchase of 2025 Ford Maverick xlt. Answering all my inquiries in detail in p service. I appreciate their prompt communications with me regarding purchase of 2025 Ford Maverick xlt. Answering all my inquiries in detail in phone and in person. I enjoyed my interactions tremendously. Lovely gentleman. I will gladly do business through them again. More
by mtnn
March 22, 2025
Sales person was very professionally and knowledgeable of the vehicle. Took the time to explain vehicle options. Sales person made for a better buying experience. the vehicle. Took the time to explain vehicle options. Sales person made for a better buying experience. More
by Ed
Employees Worked With
March 21, 2025
Absolutely not happy with the service I would never ever do business with this dealership again, and I have notified friends and family not to either do business with this dealership again, and I have notified friends and family not to either More
by jthurber8704
Employees Worked With
March 19, 2025
Kevin is always a pleasure to do business with. I would recommend to anybody I know. I would recommend to anybody I know. More
by sunocotmr
Employees Worked With
March 16, 2025
I had a great experience that was headache free! They made it quick and easy. Thank you! They made it quick and easy. Thank you! More
by JNTHOMAS2390
March 14, 2025
Nice people, they weee honest and straightforward with the vehicle we were looking at! Thanks! the vehicle we were looking at! Thanks! More
by moonnbak
March 14, 2025
Esteban was very professional and I got the deal that I wanted. I would've given it 5 stars if it weren't for the back and forth with the price. That is just so tiring. wanted. I would've given it 5 stars if it weren't for the back and forth with the price. That is just so tiring. More
by neil24
Employees Worked With
Esteban
March 08, 2025
I've been with Ford for 15 years now purchased three vehicles very happy with the results vehicles very happy with the results More
by HORSESHOE12345
Employees Worked With
March 04, 2025
WARNING TO EVERYONE WATCH OUT. I bought a vehicle that was advertised as no accidents or damage reported after purchasing carfax found out that vehicle had been in 2 accidents dea I bought a vehicle that was advertised as no accidents or damage reported after purchasing carfax found out that vehicle had been in 2 accidents dealership claims they do not have to inform customers of minor accidents even though if is considered an accident on the report so now I’m going to have trouble ever selling it. They refuse to buy the truck back from us. THIS IS NOT THE FIRST TIME THEY HAVE DONE THIS they also sold a car that was rolled over and claimed it has never been in an accident. More
by RV
