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Empire Ford Inc.
Fall River, MA
651 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 651 reviews
June 07, 2025
They let me drive around with an unregistered vehicle for almost a week. I only Found out when I went to get an inspection stick and they informed me the vehicle was NOT registered. It took me calling them almost a week. I only Found out when I went to get an inspection stick and they informed me the vehicle was NOT registered. It took me calling them to Inform them it wasn’t registered. Soooooo they could have done the inspection sticker as you should More
by alicekravitsme
Verified CustomerEmployees Worked With
June 07, 2025
The staff was very helpful. They tracked down the car we wanted. The financial people were easy to work with too. They tracked down the car we wanted. The financial people were easy to work with too. More
by allardmaureen
Employees Worked With
June 06, 2025
He listened to what I wanted and delivered. I was looking at the buick Encore but I came back to Kevin for these reasons. Good guy. I was looking at the buick Encore but I came back to Kevin for these reasons. Good guy. More
by abounav
June 04, 2025
Terrible service! !!!!! never get any type of service at this dealarship! My car was there for almost 3 months. First, they told me to get my car while waiting for part !!!!! never get any type of service at this dealarship! My car was there for almost 3 months. First, they told me to get my car while waiting for parts to come in that was safe to drive. Once I got there the employee told me that my car was not safe to drive. They did not give a loaner during the period. Now the person that told me do not drive my car is no longer there doesn't work over there no more...now my car is back to safe to drive! After months where I had to purchase an old car to be able to go to work. They play games with customer; they do not care what the situation THEY CREATED case to me! Spoke to the Service director "Martin", and was blaming me of his old employee information gave to me. The rudest person I ever talked in my life!!! Never felt so mistreated! Costumer to them is only a cash symbol. Please do not do business with this company!!! Please dont! More
by lobovivian424
Employees Worked With
May 29, 2025
Kevin made the the buying process of my 2025 Ford Ranger Raptor a pleasurable experience. He was there from start to finish and answered all my questions along the way. Raptor a pleasurable experience. He was there from start to finish and answered all my questions along the way. More
by John F
Employees Worked With
May 21, 2025
Great team! They all worked to get me into the vehicle I wanted at a payment I could afford. They all worked to get me into the vehicle I wanted at a payment I could afford. More
by DSANTOS278
May 09, 2025
This whole place is TRASH ! !! They lie about the condition of the cars to get a purchase then when you figure the problem out and bring it to their attention they try and gasl !! They lie about the condition of the cars to get a purchase then when you figure the problem out and bring it to their attention they try and gaslight you into thinking you’re the one who did it when in reality they sold the car messed up so then your just stuck in a contract with a messed up car with a whole bunch of problems. I would not refer or recommend them to anyone I know!!! More
by keiana byrd
May 05, 2025
Worst dealship confrim truck is in stock with there staff drive 3 hrs to get there for them to tell me truck is at there other location now with a deposit on it ???? Are you kidding me drive 3 hrs to get there for them to tell me truck is at there other location now with a deposit on it ???? Are you kidding me More
by harleyvettex
Employees Worked With
May 03, 2025
Josh K was very patient in the purchasing process as I lived 3 hours away. He supplied me with enough information to make the drive and purchase the truck. Wish a little more was done as the vehicle was u lived 3 hours away. He supplied me with enough information to make the drive and purchase the truck. Wish a little more was done as the vehicle was used by the manager and added 4,000 miles on the vehicle. More
by Tess S
Employees Worked With
May 01, 2025
