Emich KIA

Very talented crew there. It was a pleasure working with them. And and and and and and and It was a pleasure working with them. And and and and and and and More

Had two appointments to to have two factory recalls done with complete successes. The Emich service department was friendly and professional and a pleaure to work with. with complete successes. The Emich service department was friendly and professional and a pleaure to work with. More

Tiffany was very friendly and knowledgeable. She answered all of our questions and was very efficient at getting the paperwork finished. Likewise for the finance person who quickly went throug She answered all of our questions and was very efficient at getting the paperwork finished. Likewise for the finance person who quickly went through all the financial paperwork so we could leave as soon as possible. More

An excellent dealer, with people willing to help you throughout the process of buying the best car for you. Recommended! Thank you very much. throughout the process of buying the best car for you. Recommended! Thank you very much. More

Made it very easy to sell my car and gave me a great price. Went the extra mile when we needed them to pick up our car at our house. price. Went the extra mile when we needed them to pick up our car at our house. More

Saife and his team were phenomenal to work with, gave me the best deal I could possibly get and had me out the day of with a vehicle. I couldn’t have asked for a better team to work with for my purchase. the best deal I could possibly get and had me out the day of with a vehicle. I couldn’t have asked for a better team to work with for my purchase. More

Muy atentos súper agradables Carlos el asesor de ventas es una increíble persona lo recomiendo al 100% y puedo referir a otras personas es una increíble persona lo recomiendo al 100% y puedo referir a otras personas More

Amber was super helpful in the car buying process! She knew what I was looking for in a car and was able to get me the best deal possible! She was patient, understanding, and knowledgeable! I loved wo She knew what I was looking for in a car and was able to get me the best deal possible! She was patient, understanding, and knowledgeable! I loved working with her and the Emich family! Best car buying experience in a long time! More

Great service. Professional, patient, flexible, HONEST, fun to work with. Great relief after other terrible dealer experiences. Everyone made this experience as Professional, patient, flexible, HONEST, fun to work with. Great relief after other terrible dealer experiences. Everyone made this experience as easy as it could have been. More

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the b Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. More