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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 AM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 797 reviews
April 19, 2023
Colt Emich, manager and I assume a ownership family member is the very worst. Won't ever go back to Emich Kia for service, parts or a subsequent auto purchase. Purchased an overpriced scratch paint member is the very worst. Won't ever go back to Emich Kia for service, parts or a subsequent auto purchase. Purchased an overpriced scratch paint repair pen from Emich Kia. At the time, the parts desk said that these unique pens probably have a useable life span of a couple of months even though they probably sit on the distributors shelf for that long or longer. When I tried a pen that they ordered it did not work and I tried returning it to Emich Kia a few days later. But Emich Kia and Colt Emich does clearly does not stand by what it sells. What should have been a simple return transaction for a customer that has a $50,000 Telluride went south. Colt Emich arrogantly suggested that he could not absorb the cost of the return nor showed any willingness to return it to Kia. The paint was watery, translucent and could cover a 1" by 1/32" trivial scratch. For a business owner/manager to suggest that regardless of their products failure, I should accept the cost of the failure is a sign of a business and owner/manager that should be out of business. I would not trust Kia Emich given Colt Emich's lack of regard for customer service, his arrogant style and the low likelihood that you can confidently trust them with your car. More
by repertoire
Employees Worked With
February 03, 2023
December 28 2022. .... Because of flight delays, she cancelled her flight that she was to use to get back to Denver (from Grand Junction) and had someone follow her ove .... Because of flight delays, she cancelled her flight that she was to use to get back to Denver (from Grand Junction) and had someone follow her over in her personal vehicle in order to accommodate the timely delivery of our vehicle, even in the middle of a winter storm. Which was above and beyond our expectations. When we met with her, she was very professional, prepared and friendly. She definitely made things go smoothly. Thank you Miss Heaven. It was wonderful to work with you. More
by ruth.e.swain
Employees Worked With
Heaven Moss
February 03, 2023
They had 3 tasks to do and they did 1. Told me to come back another time and they would get it done. No follow up from them after I complained to my service advisor. Buying a car there was Told me to come back another time and they would get it done. No follow up from them after I complained to my service advisor. Buying a car there was great but the service dept dropped the ball hard. More
by joshhooliganoffroad
Verified CustomerFebruary 03, 2023
They did not solve the problem with my car after 2 visits and said my wires were cut when they were not. It would have been a 6000 dollar charge when there was nothing wrong with the wires. The people that w and said my wires were cut when they were not. It would have been a 6000 dollar charge when there was nothing wrong with the wires. The people that work there were still polite and professional when doing their jobs. More
by Swilsonz60456
Employees Worked With
January 31, 2023
I initially went to Phil Long Kia in Colorado Springs where I had a very poor experience with their sales people and lending department. My car was supposed to arrive on 1/6, no one contacted me to say i where I had a very poor experience with their sales people and lending department. My car was supposed to arrive on 1/6, no one contacted me to say it had been pushed to 1/14. Then it was 1/21 but again I had to call them to get the info. Since I had the time, I reached out to Emich KIA because I noticed they had the same car listed at a lower price. Jude responded right away and we got an initial valuation for my trade-in as well as specs for the car I wanted. From there, the process was super seamless. Even with a short delay in delivery because of the supply shortage, I was communicated with and got my car in a very timely fashion for less than I would have paid otherwise. Thanks also to Rob for making the lending experience super easy. Everyone was nice and it didn't feel weird or "sales-y" at all. Grateful for the transparency, communication and for my new car! More
by Stacey Z
January 29, 2023
Good experience buying my 2023 Kia Sorento Hybrid in a no pressure atmosphere. My sales rep Saif was knowledgeable, experienced, pleasant, accommodating and took all the time I needed to understand the car. pressure atmosphere. My sales rep Saif was knowledgeable, experienced, pleasant, accommodating and took all the time I needed to understand the car. He offered for me to come back for more tutorial help and questions anytime. I would highly recommend Emich Kia Dealership. More
by bonjonrose
January 29, 2023
Dustin was such a wonderful sales person. He didn’t push or try to force any car on me. He was patient and asked what it was that I wanted and listened. I’ve never felt more comfortable buyin He didn’t push or try to force any car on me. He was patient and asked what it was that I wanted and listened. I’ve never felt more comfortable buying a car before. More
by miranda_ubence
January 28, 2023
Brought in vehicle for repairs a day early and they still failed to look at my car on the day of appointment (Wed). This caused repair to be done on Monday instead of Friday. Service mgr does not work Friday failed to look at my car on the day of appointment (Wed). This caused repair to be done on Monday instead of Friday. Service mgr does not work Fridays. More
by TEMM7261
Employees Worked With
January 24, 2023
My experience from day one was great, I never felt pressured into purchasing a vehicle. Dustin was very easy to work with. pressured into purchasing a vehicle. Dustin was very easy to work with. More
by scrappy9642
Employees Worked With
