Elkins Chevrolet - Service Center

I am fairly disappointed with my service at Elkins - I brought my truck there for it's previous service in May and had indicated that there was a problem with the brakes. I had indicated that they becom brought my truck there for it's previous service in May and had indicated that there was a problem with the brakes. I had indicated that they become hard and not effective at low RPMs. Nothing was done about this and I was told there was nothing wrong with it. Upon picking up the truck, I had the service writer come out to the truck and I had him sit in the truck and reperform, you can visibly see the brake pedal coming up as he pumped the pedal indicating that it was getting harder while the truck was idling. That service writer insisted there was nothing wrong with the truck. Now, after backing into my neighbor's fence due to not being able to stop the truck, I had another shop diagnose the problem as the vacuum pump for the brake system. Further, I discovered on my own, there's a 2019 recall for this very problem which was initially refused when I had asked about it to the Elkins service department when scheduling this past service last week! When I insisted that they check again, it was discovered that it was a special recall that was only applied when a customer complained of an issue. I complained last MAY and now have to fix my neighbor's fence! Elkins seems to be all about serving me up with the profit driven recommended flushing services but not about ensuring my vehicle is safe. In terms of dealing with Santia this time, there wasn't anything to be said good or bad other than telling me there wasn't a recall when there in fact was. More

Great service by the entire team, very pleasant individuals to deal with, very collaborative and flexible. individuals to deal with, very collaborative and flexible. More

Friendly, efficient, knowledgeable and offering great service. Also offered is a shuttle to take customers home or to work while their vehicles are being serviced. service. Also offered is a shuttle to take customers home or to work while their vehicles are being serviced. More

Got me in and out quickly, everything was done that was supposed to be completed. supposed to be completed. More

Good service for PCM that was replaced same day receipt in corvette. GM took near a month to come up with part. Elkins provided succinct status. Great Job guys. Dave service writer is outstanding in corvette. GM took near a month to come up with part. Elkins provided succinct status. Great Job guys. Dave service writer is outstanding More

They were timely with the service, and followed my instructions and were very polite and friendly. instructions and were very polite and friendly. More

Awesome dealership, always attentive and great customer service! Sales Tony Dillard, Owner Adam Elkins are like family! Thank you, Dave McNally service! Sales Tony Dillard, Owner Adam Elkins are like family! Thank you, Dave McNally More

Very nice and quick thank you for being there for us. I never feel like I’m getting the run around. I never feel like I’m getting the run around. More

Was easy to schedule the service appointment and the work was completed quickly while I waited was completed quickly while I waited More

If they should have made sure the air bag light would not come on after recsll replacement. I had to come back for an hr visit to wait 2.75 hr to complete. Not a happy customer. come on after recsll replacement. I had to come back for an hr visit to wait 2.75 hr to complete. Not a happy customer. More