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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,376 Reviews
Call Service Center (916) 405-8000

1,376 Reviews of Elk Grove Toyota - Service Center

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December 04, 2024

My service consultant John Nyguen was very helpful as well as Ming mechanic/technician. Bith were polite and very professional. More

by Airduf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ming/technician
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Dec 04, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind review on John and Minh. We truly appreciate your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

November 26, 2024

I had to buy new tires and when I was checking out after my service I noticed the person who had helped me ripped off the coupons. I remembered the coupons are typically for tires. I guess he didn’t want me More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales person can’t remember the name
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Nov 26, 2024 -

Elk Grove Toyota responded

Hello Na, If there is any type of discount or promotion we do have the Advisors take the coupons off. I am not sure what your specific repair order showed. So I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

November 16, 2024

Everyone I’ve dealt with at this dealership has been top notch, from sales to service. More

by mjsaner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gann
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Nov 18, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind words. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

November 15, 2024

I’ve had issues since purchasing my vehicle, however John Nguyen has been very helpfully, understanding, and available throughout the process. Appreciative for John! More

by Mearenet
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Blacksten
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2024 -

Elk Grove Toyota responded

Hello, I am sorry to hear you have been having issues with the vehicle. I am glad John has been helpful during the entire process. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

November 14, 2024

Efficient and kind Enjoy free car wash too! And always appreciate the timely notice. Thank you! More

by patlei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaronvir punia
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Nov 14, 2024 -

Elk Grove Toyota responded

Hello Patlei, Thank you for your kind words. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

November 13, 2024

Excellent service and quality of care! Will continue to come to this location for great service. More

by R.moore216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind review. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

November 13, 2024

Very good service and the advisor explained everything in detail I was very happy with the service More

by Heavyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your business and your feedback. I am glad to hear everything was explained to you in detail. Come by and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

November 13, 2024

Outstanding customer service. Clean waiting area. Friendly people. I won’t ever go anywhere else! More

by Old guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaronvir Punia
Report | Print
Nov 13, 2024 -

Elk Grove Toyota responded

Hello, Thank you for taking time out of your day to review our staff and facility. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

Nov 17, 2024 -

Old guy responded

Thank you for your response. I meant every word. I have had nothing but amazing experiences with Elk Grove Toyota. Here’s to a long relationship. That is what it is all about. My wife and I purchased a 2014 Sienna van back in 2014 and to our surprise when we returned to purchase our RAV4 June 2024. We recognized more than a few faces from our previous purchase. That says a lot about the ownership and management team. It must be a great place to work and outstanding organization. We won’t go anywhere else. Thank you again. Baljinder was our salesman this time for the RAV4 and he was outstanding to work with I wanted to make sure in mentioned him and his outstanding service.

November 01, 2024

Service was great as always. Just no car wash :( and they put declined on my receipt. More

by Mon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Elk Grove Toyota responded

Hello Mon, I apologize for your experience. I have addressed your concerns with our Service Manager and staff. Whenever you have time to come by we would be happy to take your vehicle through our car wash as long as there is no preexisting windshield or body damage. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

October 28, 2024

We always take our 2019 Tundra to Elk Grove Toyota for service. The service is excellent and the service representatives are always nice. More

by TERRYJPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jelian Alop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind words. I am happy to hear the service is excellent and our staff is always nice. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

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