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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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November 01, 2024

Service was great as always. Just no car wash :( and they put declined on my receipt. More

by Mon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Elk Grove Toyota responded

Hello Mon, I apologize for your experience. I have addressed your concerns with our Service Manager and staff. Whenever you have time to come by we would be happy to take your vehicle through our car wash as long as there is no preexisting windshield or body damage. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

October 28, 2024

We always take our 2019 Tundra to Elk Grove Toyota for service. The service is excellent and the service representatives are always nice. More

by TERRYJPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jelian Alop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind words. I am happy to hear the service is excellent and our staff is always nice. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

October 22, 2024

Great customer service! When I brought the car in for scheduled maintenance, I mentioned that the tire sensors were being wonky. My service intake person showed me a tire se More

by adhock62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ping Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Elk Grove Toyota responded

Thank you for reviewing ping here online. I am thrilled to hear he was able to give you some advice to save some money. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

October 22, 2024

the service is great. Will come again, thanks for the good customer service. Thank you More

by beeponytails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Oct 23, 2024 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our staff here at Elk Grove Toyota. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

October 11, 2024

Muitipoint inspection was not done then the vehicle was released. but Listed to the work order and lied that was done. Lied that the Car washing was done and I waited for 1 hr to car wash the car. Thinki More

by jcruz_rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sulaiman Aziz
Oct 11, 2024 -

jcruz_rn responded

We paid this hard earned and trust now This job Order are really set aside and pretend that was done. To Mr Aziz. When You deal it should be done no liases should be made. This should be escalated as time is spend to be disgranted $ 900.00 We spent to be satisfied in one time. The Steering issue should be escalated as a recall that this affects a lot of consumers. And be refunded. A Defective parts. And a Safety issue to Toyota. We hope we could hear somthing. Thank you

Oct 11, 2024 -

jcruz_rn responded

The steering issue and its replacement was Questionable and Rusting. Or a used parts they connected. I have a picture to show that A $ 900 bill is unsatifactory. For sure the 1 yr warranty is unsuffient for consumers. Pls let this be refunded we paid we need to be satisfied

October 10, 2024

I was satisfied with the service getting new tires. Ron was great. I was a little disappointed when I picked up my car. There was grease or whatever lubricant used to put the tires on the rims all over More

by g-estrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. Your complete satisfaction is very important to us. We are also happy to clean the grease marks off as well. Please contact me to set up a time and day. I look forward to hearing from you soon. Sincerely, Jeannette Blair Customer Relations Manager

October 08, 2024

Elk Grove Toyota was extremely kind with me. Exccellent Service and Rental Department. My SUV was affected by the recall, and Toyota was kind to provided me with a rental vehicle. The manager in More

by evamdelaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Elk Grove Toyota responded

Hello, Thank you so much for the amazing review. I am happy to hear that our team was able to make a tough situation with a recall easier for you. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

October 01, 2024

If you are looking for MSRP cars, Elk Grove is the place to be. Service is great. If you need to have maintenance, they also have a nice team to depend on. Highly recommended. More

by Jay
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Elk Grove Toyota responded

Hello Jay, Thank you for your review. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 17, 2024

The paperwork said a carwash was included, but it was not done. The paperwork also said that the tire pressures were checked and set to 32 psi, but in reality they were at 29 psi. I'm starting to wonder if t More

by simons916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Milton Vong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. Whenever you have time please stop by and we can recheck your tire pressure and get you a car wash as long as there is no preexisting windshield or body damage. I also addressed your concerns with our Service Manager, Shop Foreman and staff. This type of service is not tolerated and it will be corrected. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

September 13, 2024

Service representatives were very pleasant and courteous. Services rendered were no nonsense and quick. Customer received text and phone call promptly when the work was done More

by haniel168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Elk Grove Toyota responded

Hello, Thank you so much for this wonderful review on our staff here at Elk Grove Toyota. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

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