Very good Job and very good customer service and a good
time frame finish on a good time
time frame finish on a good time
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by Rosario Portillo
Service Price Transparency
Mar 02, 2026 -
Elk Grove Toyota responded
Hello Rosario,
Thank you for taking time out of your day to review our Express Service department. I am happy to hear you received very good customer service in the correct time frame. We are here anytime you need us.
Sincerely,
Jeannette Blair
Customer Relations Manager
I brought my Toyota Camry to Elk Grove Toyota for a
regular service maintenance. The staff there is very friendly and helpful.
regular service maintenance. The staff there is very friendly and helpful.
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by Anne
Service Price Transparency
Feb 23, 2026 -
Elk Grove Toyota responded
Hello Anne,
Thank you for your kind words about our friendly staff here at Elk Grove Toyota. We are here anytime you need us.
Sincerely,
Jeannette Blair
Customer Relations Manager
1/6/26 - 9640 West Stockton.
Primal Kumar, & Jelian Alop was very helpful thank you
Primal Kumar, & Jelian Alop was very helpful thank you
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by Customer
Service Price Transparency
Jan 07, 2026 -
Elk Grove Toyota responded
Hello,
Thank you for your review on Primal and Jelian. We are here anytime you need us.
Sincerely,
Jeannette Blair
Customer Relations Manager
The service was quick and easy.
Everybody was polite and very courteous. I definitely would recommend for other Toyota owner.
Everybody was polite and very courteous. I definitely would recommend for other Toyota owner.
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by Crucial_p
Service Price Transparency
Nov 14, 2025 -
Elk Grove Toyota responded
Hello,
Thank you for taking time out of your day to review our dealership. I am happy to hear our staff was polite and courteous. We are here anytime you need us.
Sincerely,
Jeannette Blair
Customer Relations Manager
What happened to Elk Grove Dealership?
It's gone downhill so fast. I've been taking my Toyotas to this dealership's service center (and bought cars here too) for 25 years. They were so
It's gone downhill so fast. I've been taking my Toyotas to this dealership's service center (and bought cars here too) for 25 years. They were so good and really cared about their customers. I just took my Toyota in and was told it would take almost three hours. NOPE. Then they said an hour-and-a-half. Okay, I'll do it. Simple, simple thing to get done, especially for a long-time customer of both my husband and me. Anyway, after 2-and-a-half hours, I was told 40 more minutes, which turned into another hour. It wasn't even busy. The waiting area was empty. The place where I pulled in to get checked in, I was the FIRST IN LINE mid-morning!! If it wasn't for the nice gal who checked me in, I'd give it a ZERO for customer service. I have to find a new place to take my Toyotas and buy a new one soon.
Honestly, steer clear of this place. They also try to scare you and up-sell you parts, which they NEVER used to do. What happened to this place? Bad, bad business. (I rarely write reviews but I wanted people to see this before taking their autos there.
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by rh_csr
Service Price Transparency
Sep 29, 2025 -
Elk Grove Toyota responded
Hello,
I truly apologize for your experience. We have been trying to look up your account from your other review but we cannot find it under the usernames you have. Please contact me directly at 916-405-8000 and ask for Jeannette Blair. I would like to try and resolve your concerns. I hope to hear from you soon.
Sincerely,
Jeannette Blair
Customer Relations Manager
Sep 30, 2025 -
rh_csr responded
Hi, Jeannette.
I would like to tell you my name but just in case I "have" to come back, I don't want to be treated poorly or looked down upon. Trust me when I say, I am an actual LONG-TERM customer, starting at the Folsom dealership and then moving to Elk Grove and going to your dealership. It really does break my heart that a place I have trusted and felt so comfortable going to has changed so much, and I'm sorry to say not for the better.
You should inform your customers that ALL services "need" an appointment now, and even with an appointment it can take a couple hours for a simple oil change. There were a few other things that I'd rather not go into but it really soured me, and I'm no longer telling people how GREAT Toyota and their dealership is here in Elk Grove. Such a shame that this will make me buy a different model type.
I will have to say that the young gal who checked me in, I believe her name was Guadalupe, was a pleasure to work with.
Thank you for replying. I just hope this particular dealership can change back to the way it was run a few years ago. This is my second bad experience here in over 25 years. Very upsetting and cause for concern.
Have a wonderful week and please get the upper management to straighten out the new way this place is being run. Thank you for your time and patience.
I always go to this dealership.
They have always done a good job on my car.
They have always done a good job on my car.
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by sappergroark
Service Price Transparency
Sep 17, 2025 -
Elk Grove Toyota responded
Hi,
Thank you for taking time out of your day to review our service department here online. I am happy to know you have always received a good service. We truly appreciate your continued business. Come see us again soon.
Sincerely,
Jeannette Blair
Customer Relations Manager
Service agent was friendly and helpful when describing
work that needed to be performed and work completed in a timely manner
work that needed to be performed and work completed in a timely manner
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by ROBERTROMA
Service Price Transparency
Aug 15, 2025 -
Elk Grove Toyota responded
Hello,
Thank you for taking the time to review our dealership. We are here anytime you need us.
Sincerely,
Jeannette Blair
Customer Relations Manager
I have one poor star for very poor work of while my My
Toyota Fj Cruiser is been service, The hub cap was broken by your mechanic while checking my Wheel alignment in Elk Grove Toyota Dealership, my Truc
Toyota Fj Cruiser is been service, The hub cap was broken by your mechanic while checking my Wheel alignment in Elk Grove Toyota Dealership, my Truck is been bare looking promised to replace but until this moment I never heard from the Toyota Services.
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by rubymarquicias
Service Price Transparency
Jul 08, 2025 -
Elk Grove Toyota responded
Hello Ruby,
I truly apologize for your experience. I spoke to our Service Manager and he is working hard to find the correct replacement. I apologize for time it is taking to get it. It is a difficult part to find since it is non Toyota part. We thank you for your patience. Someone will be in contact with you as soon as we get the part.
Sincerely,
Jeannette Blair
Customer Relations Manager
Waited almost 5 hours for an oil change when the advisor
say 2 to 3 hour
say 2 to 3 hour
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by Michael
May 28, 2025 -
Elk Grove Toyota responded
Hello Michael,
I apologize for the wait time. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon.
Sincerely,
Jeannette Blair
Customer Relations Manager
Great customer service and care.
I appreciate the team taking time to explain things to me!
I appreciate the team taking time to explain things to me!
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by C
Service Price Transparency
Other Employees Tagged:
Jason
Apr 07, 2025 -
Elk Grove Toyota responded
Hello,
Thank you for taking time out of your day to review our dealership. We are here anytime you need us.
Sincerely,
Jeannette Blair
Customer Relations Manager
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