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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.3
1,014 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
Contact Dealership

9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,014 reviews

December 17, 2023

The manager was very concerned about what took place during a 60k service. He handled the situation very well. We both came to a mutual agreement. More

by dudley49er
Recommend Dealer
Yes
Employees Worked With
Yes
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Dec 17, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 17, 2023

She was very professional and courteous. The work was done well and finished in a timely manner. More

by TNDSCOTT
Recommend Dealer
Yes
Employees Worked With
Magali
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Dec 18, 2023 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. Magali and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

It's much better under the new ownership I was able to get an appointment the next day More

by Jackbnunez
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 16, 2023 -

Elk Grove Ford responded

Thank you, Jack! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

Excellent review by your technical team verified that AAA Diagnosis of driver's front axle was wrong. Axle was perfect. You also verified that the left marker turn signal was undamaged by bulb fusion when it More

by EUGENE-F
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 17, 2023 -

Elk Grove Ford responded

Eugene, It's great to hear that Randy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

I needed a tire sensor but also an oil change. They took care of both without an appointment. More

by LIZBIZ815
Recommend Dealer
Yes
Employees Worked With
M. Gonzales Montes
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Dec 17, 2023 -

Elk Grove Ford responded

Liz, Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

Excellent quick and reliable From beginning to end felt they knew what they were doing More

by SESCORCIA44
Recommend Dealer
Yes
Employees Worked With
Quick lane
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Dec 17, 2023 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

Quick and convenient From beginning to end was treated great and fast! Thank you so much for your fast work More

by SESCORCIA44
Recommend Dealer
Yes
Employees Worked With
Quick lane
Report | Print
Dec 17, 2023 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

I'm concerned about training your service technicians in wiping down their oil spillage after draining the oil and filter! More

by Nick
Recommend Dealer
Yes
Employees Worked With
Quick Service
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Dec 17, 2023 -

Elk Grove Ford responded

Nick, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Took 4 visits to get repairs correct and service rep was not truthful about conversations with him and was mad about previous review which he didn’t do his job and seemed to be our fault. More

by P4434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Excellent customer service I truly appreciate the fast and accurate job that was done on my van More

by CARLENETRAVIS
Recommend Dealer
Yes
Employees Worked With
Randy
Report | Print
Dec 16, 2023 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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