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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.3
1,014 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
Contact Dealership

9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,014 reviews

December 22, 2023

Elk Grove Ford has always given me excellent service. They have a convenient shuttle for a ride home. More

by patti.kaida
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, my service guy
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Dec 26, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 22, 2023

Poor Was solicited to come in sell my car with an offer of anything it takes. They kept working deals that were not to our benefit or listening to what we wanted. More

by marcnoni
Recommend Dealer
No
Employees Worked With
Steve hancock
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Dec 29, 2023 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 21, 2023

Overall the services and work that was described was completed as .mentioned. Everything worked out thus far More

by JTWILLIAM31
Recommend Dealer
Yes
Employees Worked With
Nic
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Dec 21, 2023 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 21, 2023

Very professional. Informative. Went above and beyond. Made the visit easy and looking forward to the next visit More

by GORMAN.JACK3
Recommend Dealer
Yes
Employees Worked With
Gianna
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Dec 21, 2023 -

Elk Grove Ford responded

Thank you, Jack! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 21, 2023

Quick and easy. In and out quickly and friendly service What more can I say... More

by Kathy_manwaring
Recommend Dealer
Yes
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Dec 21, 2023 -

Elk Grove Ford responded

Thank you so much, Kathy, for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 21, 2023

Quick and friendly service Pricing is good; incentives bring repeat business Staff is knowledgeable I've gone there for years More

by donna5ables
Recommend Dealer
Yes
Employees Worked With
Magali
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Dec 21, 2023 -

Elk Grove Ford responded

Donna, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 18, 2023

They always make sure I am satisfied with my service and they are very kind. More

by ELSAGROBLES66
Recommend Dealer
Yes
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Dec 18, 2023 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Elsa, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 18, 2023

Mostly worked, but still getting a misfire code Generally happy with the customer service though More

by ryanator122
Recommend Dealer
No
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Dec 21, 2023 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 18, 2023

Customer service and advisor are bad, the mechanics are slow and bad, I will not trust any dealership to ever fix my car. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Elk Grove Ford responded

Providing a positive experience is our top priority, Lee, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 17, 2023

None motivated service advisors None motivated service advisors. I had to read out the tue inspection and call out that i needed a new battery. It was not recommended by the advisor. Very disappointing More

by Frank.oliveira.jr
Recommend Dealer
No
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Dec 20, 2023 -

Elk Grove Ford responded

Frank, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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