Elk Grove Ford

Tony Farris and the fleet service team was great to work with. Will be coming back for sure. with. Will be coming back for sure. More

Very unhappy that I arrived to pick up the car after they stated it was done, just to start it up and see the check engine light still on. I had not even pulled out of the lot, so returned to the service dep stated it was done, just to start it up and see the check engine light still on. I had not even pulled out of the lot, so returned to the service department, where they asked what the problem was. I told them that the check engine light was still on and the service adviser asked "were we supposed to have fixed that?" Welk, yes, that was the sole reason the car was dropped off in the first place... More

So I made an appointment using the online appointment option. Clearly stated I wanted a oil change and recall service that was open. Clearly stated I would wait at the dealer for the work to be done. option. Clearly stated I wanted a oil change and recall service that was open. Clearly stated I would wait at the dealer for the work to be done. The web site touted the comfortable waiting room. Showed up exactly at 11:00 for the appointment. Service rep said since the mechanics all went to lunch at 1:00 my truck likely wouldn’t be done till three or four o’clock. I could go home and come back later in the day rather then wait. I pointed out that didn’t seem reasonable as I live 30 minutes away. After a few uncomfortable moments he said he would go see if a mechanic could start the work right away and get it done before lunch break. In the end it was done in time and I was on my home by 1:00. Oh and the comfortable waiting room was a row of uncomfortable chairs in a hallway. So the service rep did a great job in the end but what is the point of using the appointment system if it lets you make an appointment that basically is not viable? More

Though on time I had to wait but felt they were doing their best to get to me. Gianna who helped me was great and quick to respond to my texts. She gave me good explanations of additional work required their best to get to me. Gianna who helped me was great and quick to respond to my texts. She gave me good explanations of additional work required and I’ll be returning in a few days to complete service. More

Jackie was an absolute star. She picked up where Diego had completely failed at his job and follow up. Everything I wished Diego was, Jackie just is naturally. Fire Diego because She picked up where Diego had completely failed at his job and follow up. Everything I wished Diego was, Jackie just is naturally. Fire Diego because he’s asleep at the job, and promote Jackie. She handled my issue in 2 days, when Diego couldn’t seem to follow through in 3 months for the same issue. More

Is everything was done correctly, the service depth was very knowledgeable, they were quick in getting me out. very knowledgeable, they were quick in getting me out. More

I enjoyed talking to the service employee. He was very knowledgeable and helpful. He spoke to me like he knew me. He was very knowledgeable and helpful. He spoke to me like he knew me. More

I always have excellent customer service when I come here. I have never had an issue with any service completed on my vehicle. Everyone is friendly. here. I have never had an issue with any service completed on my vehicle. Everyone is friendly. More

Good experience overall. The service rep was fast and efficient. His time estimate was spot-on. The service rep was fast and efficient. His time estimate was spot-on. More

It was an excellent experience, thanks to the service of giana. It was an excellent experience, the customer service was on point, thanks to giana for helping me. giana. It was an excellent experience, the customer service was on point, thanks to giana for helping me. More