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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.3
1,015 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,015 reviews

January 27, 2024

The quick lane service writers have no personality. It's a chore to have to take truck in for service and deal with bad/unfriendly attitude. Most recently my truck was in for a 90k service. They had it More

by KBARLET
Recommend Dealer
No
Employees Worked With
Quick lane
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Jan 31, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 26, 2024

Excellent customer service. User friendly online scheduling and appointment system. Very friendly staff. Service completed within the timeframe given. ?????????? More

by Hsin720
Recommend Dealer
Yes
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Jan 26, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 26, 2024

Fast and friendly service. Had my car in and out quickly. Even offered to deliver it to me. More

by JSCRITTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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Jan 28, 2024 -

Elk Grove Ford responded

Thank you! Ray and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 26, 2024

Easy to schedule, appointment was on time, staff very courteous, knowledgeable & professional. Overall, great experience. I love my Ford Maverick and I love Rachel and all at Elk Grove Ford! More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Wood
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Jan 28, 2024 -

Elk Grove Ford responded

David, Thanks for sharing your thoughts about your experience with Elk Grove Ford. Rachel and our team appreciate your business and hope to see you again soon! Congratulations on your new Maverick! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 26, 2024

Friendly, polite & knowledgeable staff. Had my vehicle serviced for two recalls. Work was completed in a timely manner. More

by jandcmifsud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. Cale and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 26, 2024

It was hard to get updates, I had to constantly call every day to be updated. I understand that it was a breakdown just would have appreciated having someone give updates on what to expect. More

by Buster0105
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 28, 2024 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

Excellent professional friendly and knowledgeable From beginning to end of service could not ask for any thing more More

by staceyg59
Recommend Dealer
Yes
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Jan 25, 2024 -

Elk Grove Ford responded

Thank you for your very kind review, Stacey. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

Gianna was helpful and kind and polite Was understanding what I was explaining what was wrong with my car More

by KOGAFAN1
Recommend Dealer
Yes
Employees Worked With
Gianna
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Jan 25, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

Service completed as expected. I was appraised of progress during the service, and called promptly when the vehicle was ready. More

by MNLROPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
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Jan 26, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

Everyone was really polite and professional. They offered me shuttle service and even had the car ready sooner than they originally anticipated! More

by MIKEPIERCE79
Recommend Dealer
Yes
Employees Worked With
Randy in service
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Jan 26, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, Mike, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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