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Elk Grove Ford

Elk Grove, CA

4.4
851 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 851 reviews

October 15, 2024

Great customer service! ! Extremely helpful, and kind individuals. They went out of their way to help More

by YGILLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Racheal
Oct 16, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 15, 2024

Fantastic team at Elk Grove Ford! They helped me order the truck I wanted from Ford and were with me every step of the way through delivery of the vehicle. The finance team was organi More

by 3VIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Evers
Oct 16, 2024 -

Elk Grove Ford responded

Thanks for your feedback on your recent visit to Elk Grove Ford. It's great to hear that Clay was able to assist you and that you had such a positive experience. Congratulations on your new truck! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 15, 2024

I asked specifically for them to top off the pink fluid for my hybrid battery as it was below minimum. This was not done. It says they topped off all fluids. Now I have to go back More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saul
Oct 19, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 15, 2024

I can testify my experience working with this dealer had been smooth at first due to the highest demand of the 2021 price gouging was also something I fell victim too this specific ford had one of the mark More

by Maverick 22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cale Wood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Hancock
Oct 19, 2024 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Oct 19, 2024 -

Maverick 22 responded

I would love too. I will inform without using anyone’s name(s) I have attempted to get this issue resolved this month October 2024 came out with a harsh reality of sales and numbers mean more than addressing a wrong again not all on dealers fault ill own my want or need when it came to the deal will admit that much.

October 14, 2024

Really appreciated Rachel and Trevor. Thank you for your professional and kind approach to cisterns service More

by FJSMITH9590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel, Trevor
Oct 15, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 13, 2024

All was Great as always and the did a great job in a very shot time More

by lc3869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quick Lane
Oct 14, 2024 -

Elk Grove Ford responded

We are very happy to hear Cale provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 11, 2024

I have had my truck serviced at your dealership a number of times. Generally, they do a pretty good job. My last service was an oil change. Following the service, I arrived home, I noticed a burning smell. More

by LASSENJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
Oct 12, 2024 -

Elk Grove Ford responded

Jim, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 11, 2024

They have such great service they fixed the problem I had with my rack and pinion More

by eliana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Oct 12, 2024 -

Elk Grove Ford responded

Eliana, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 10, 2024

Extremely personable service agents, actually everyone you encounter at ELK GROVE FORD is incredibly kind and helpful More

by stephb63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Service
Oct 12, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 09, 2024

excellent job on my Ford F-150 they brought my Truck back to life, highly Recommended More

by Max.nieves20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Elk Grove Ford responded

Max, thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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