Elk Grove Ford

Very happy with their service. They text me and called me when my car was ready. Nothing but good things about it. They text me and called me when my car was ready. Nothing but good things about it. More

I made an appointment detailing what recall I needed to be performed and to have the coolant level checked. I dropped off the truck at the appointment time and was told later in the day that the coolant w be performed and to have the coolant level checked. I dropped off the truck at the appointment time and was told later in the day that the coolant was checked and refilled, but the part for the recall wasn't in stock. I will have to bring the truck back when the part was delivered. I got a call the following day that the part was delivered and I could have a mobile tech come and install it at my house. Jas showed up on time and explained what he was going to do. He was done quickly, answered any questions I had and the truck has been fine since. I was annoyed that the part wasn't in stock and the truck didn't get the recall performed when I did make an appointment for it. But I was more than satisfied at having the option for a mobile tech to come to me and perform the recall once the part was delivered. More

Very quick intake , short wait, very personable. I like EGF AND HAVE BOUGHT THREE CARS THERE. I like EGF AND HAVE BOUGHT THREE CARS THERE. More

Purchased vehicle and had issue with engine. Brought in for service and immediately felt like service advisor was setting me up to ensure vehicle concern would not covered by warranty. I underst Brought in for service and immediately felt like service advisor was setting me up to ensure vehicle concern would not covered by warranty. I understand that some issues may not be covered, but it would be great to have the item inspected. Further, was not informed of diagnostic cost, although I should have known there's an expense for the service. Overall, the communication provided was poor. Taking my business elsewhere going forward. More

I had excellent service and superb communication with my service writer. The problem wa found and resolved, checked out several times and the cost was very reasonable. service writer. The problem wa found and resolved, checked out several times and the cost was very reasonable. More

Was not contacted and informed of the situation with my vehicle I had to contact them and even go there because nobody was responding to me the wrong part was ordered two times and my vehicle was there for vehicle I had to contact them and even go there because nobody was responding to me the wrong part was ordered two times and my vehicle was there for 16 days More

Service adviser was nice and took care of the car under warranty . Would highly recommend him warranty . Would highly recommend him More

Very honest and fast. Treat me like family Greeted with big smile and a handshake. Wish they offered coffee Treat me like family Greeted with big smile and a handshake. Wish they offered coffee More

Charged for work that didn't fix my issue. Quoted for more work with no guarantee it would help. Quoted for more work with no guarantee it would help. More

Friendly efficient service. Ready before promised. Kept me informed Offering excellent customer service is always done at your dealership Ready before promised. Kept me informed Offering excellent customer service is always done at your dealership More