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Elk Grove Ford

Elk Grove, CA

4.4
861 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
Contact Dealership

9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 861 reviews

February 25, 2024

Express lane is not express. No shuttle during full business hours. No refreshments other than vending machines. More

by Nykkianndodd
Recommend Dealer
No
Feb 28, 2024 -

Elk Grove Ford responded

We're sorry to hear about your experience, Nykki, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 25, 2024

efficient will probably return we'll start scheduling my regular maintenance Will start scheduling my regular maintenance and any other major work that needs to be done on the Ford truck More

by marcengelhart
Recommend Dealer
Yes
Employees Worked With
Ivan Reyes
Feb 25, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 24, 2024

Slow to respond. Couldn't keep me updated on the status of repairs. Issues with parts More

by ronbatch
Recommend Dealer
No
Employees Worked With
Mike
Feb 28, 2024 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, Ron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 23, 2024

Very expensive. Nick was very professional and helpful explaining what needed to be fixed. The mechanic found the problems and was able to fix them. More

by GBLACK2424
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 25, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Nick here at Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 22, 2024

Quick, efficient, friendly. Wasn't sure what door to go thru, went to wrong one but got help easily enough. More

by SimonM
Recommend Dealer
Yes
Employees Worked With
Nikhil
Feb 22, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business, Simon, and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 22, 2024

Booked an appointment for the recall. Dropped off the vehicle at the shop call me back 5days later there’s no part. That’s ridiculous! If there’s no part should just told me on the day I More

by Chja2023@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2024 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 21, 2024

Good service On time Good comunicacion Great experience Good description of work to be done More

by Geromy2016
Recommend Dealer
Yes
Feb 22, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 21, 2024

Auto repair shop is very professional and quality work and caring, and also amazing. End of truth.🤗 More

by LLOYDMCGLOTHIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul ,Ivan in quick-lane and Mike across the street from them.
Feb 21, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 16, 2024

The service was excellent even though it was raining and early morning. I was given a number to call to check on the progress of the work being done. very very pleased! More

by HAPPI42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 15, 2024

Hassle-free It was a hassle-free experience. Gianna addressed the concerns I had with my trucks warranty issue and made it easy to get the repair More

by ASMITHFRB
Recommend Dealer
Yes
Employees Worked With
Gianna
Feb 15, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gianna met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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