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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.4
861 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
Contact Dealership

9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 861 reviews

March 10, 2024

Michael took time to explain the maintenance work and he assured that, w/test drive, all is functioning properly. More

by VICKYDGS
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 11, 2024 -

Elk Grove Ford responded

Vicky, Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Michael was able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 09, 2024

They neglected to do a part of the service but I was called by someone and they made it right. More

by SIXFOUR92
Purchase Time
Recommend Dealer
Yes
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Mar 10, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 08, 2024

Great customer services Great customer service quick response finished the vehicle real fast Great communication More

by Moeabdo206
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 08, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 08, 2024

Stupendous Great experience I'd highly recommend ? ??? Elk Grove Ford has great customer I always get a laugh out of Kerby and Irene two thumbs up. More

by chrismayo2006
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicholas Mortensen
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Mar 08, 2024 -

Elk Grove Ford responded

Thanks, Chris, for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 08, 2024

Every time I go I'm not welcomed in nor offered anything When I come in the dealership no one acknowledges me in . The staff never tells me if I should like a coffee or water or nothing More

by Jorge.corona2218
Purchase Time
Recommend Dealer
No
Employees Worked With
Samuel
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Mar 13, 2024 -

Elk Grove Ford responded

Thank you for bringing this to our attention, Jorge, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 07, 2024

I had a very unpleasant experience at the Elk Grove Ford Dealership. They have refused to repair my concern for the back seat being unaligned and took my truck into service on Friday 2/16/24, where the serv More

by KAS9058
Recommend Dealer
No
Employees Worked With
mark
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Mar 11, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Mar 11, 2024 -

KAS9058 responded

The total experience at Elk Grove Ford has been very poor. Starting with the 3 times I have already come to repair my back seat, it was a concern since purchase and the 3rd visit ended with my service advisor Mike, telling me that they can’t do anything about the back bench seat which is split and one side sits 2 inches lower than the other side, also he never wrote my truck up for service on the 3rd visit and no documentation was made that I even brought my truck and they had it for 6 hours. I decided to call the general manager Cale, who recognized that we did have a concern since purchase and he asked why we were even coming to the dealership to get it fixed with them, he repeated it 4 times saying why would I come to Elk Grove Ford service. This struck me as very wrong considering I purchased my vehicle with this dealer and my truck is brand new. I have had repeated poor service interactions with the team and they completely have refused to find a fix for my back bench seat which is not sitting flesh all the way across, as 1/2 of the seat sits 2 inches lower. I am not satisfied with the way in which the entire situation has been handled by the service department and the sales team, who initially said they would have it repaired immediately. I received this email to see what can the dealership do? I just want my back bench seat to be fixed as a brand new truck should have a proper seat that is completely flesh all the way across.

Mar 13, 2024 -

KAS9058 responded

The total experience at Elk Grove Ford has been very poor. Starting with the 3 times I have already come to repair my back seat, it was a concern since purchase and the 3rd visit ended with my service advisor Mike, telling me that they can’t do anything about the back bench seat which is split and one side sits 2 inches lower than the other side, also he never wrote my truck up for service on the 3rd visit and no documentation was made that I even brought my truck and they had it for 6 hours. I decided to call the general manager Cale, who recognized that we did have a concern since purchase and he asked why we were even coming to the dealership to get it fixed with them, he repeated it 4 times saying why would I come to Elk Grove Ford service. This struck me as very wrong considering I purchased my vehicle with this dealer and my truck is brand new. I have had repeated poor service interactions with the team and they completely have refused to find a fix for my back bench seat which is not sitting flesh all the way across, as 1/2 of the seat sits 2 inches lower. I am not satisfied with the way in which the entire situation has been handled by the service department and the sales team, who initially said they would have it repaired immediately. I received this email to see what can the dealership do? I just want my back bench seat to be fixed as a brand new truck should have a proper seat that is completely flesh all the way across.

March 06, 2024

Every thing went well except for about a 2+ hour delay because the Ford online system went out More

by SAMKING0
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Micheal Capas
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Mar 06, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business and hope to see you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 04, 2024

I had no problems Didn't have any coffee or water in the brakeroom,but it was comfortable. People were friendly and nice. More

by Chowlee454
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Idr
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Mar 04, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 04, 2024

Customer service was very high . And our rep was very courteous Demetrious was on top of every thing, he made the whole process so easy and quick More

by ANGI6675
Recommend Dealer
Yes
Employees Worked With
Demetrious
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Mar 05, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Demetrious here at Elk Grove Ford. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 03, 2024

Very friendly and the waiting area is comfy easy location happy with the work. Thanks More

by CALL2MORROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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