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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.4
861 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 861 reviews

April 05, 2024

Very quick intake , short wait, very personable. I like EGF AND HAVE BOUGHT THREE CARS THERE. More

by DANADG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna
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Apr 07, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 05, 2024

Purchased vehicle and had issue with engine. Brought in for service and immediately felt like service advisor was setting me up to ensure vehicle concern would not covered by warranty. I underst More

by WALKERW88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 04, 2024

Was not contacted and informed of the situation with my vehicle I had to contact them and even go there because nobody was responding to me the wrong part was ordered two times and my vehicle was there for More

by 87lappleby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Elk Grove Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 04, 2024

I had excellent service and superb communication with my service writer. The problem wa found and resolved, checked out several times and the cost was very reasonable. More

by Sunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, service writer
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Apr 05, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 03, 2024

Service adviser was nice and took care of the car under warranty . Would highly recommend him More

by Popabd4Pitbull12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 03, 2024

Very honest and fast. Treat me like family Greeted with big smile and a handshake. Wish they offered coffee More

by SESCORCIA44
Recommend Dealer
Yes
Employees Worked With
5
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Apr 04, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 03, 2024

Charged for work that didn't fix my issue. Quoted for more work with no guarantee it would help. More

by john unhappy
Recommend Dealer
No
Employees Worked With
Nick
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Apr 07, 2024 -

Elk Grove Ford responded

John, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Apr 07, 2024 -

john unhappy responded

I have spoken with Jason and my truck will be back in on Monday. I also spoke with Cale, but Jason was the one who seemed to actually sympathize with my situation. After explaining to Cale that I removed my alternator and starter and had them tested at 2 locations myself, he still wanted to tell me about possible unseeable problems. I honestly feel like the outcome will be an attempt to trade in my current truck and roll extra money on to a new loan. As a consumer I can't just pay to replace my electrical system 1 piece at a time until something works. Again I am at $410. So far for " a BCM reset, and to be told that the mechanic agrees my key cylinder feels sticky" Can't do $1800. More to replace a battery cable and working starter, on a "Maybe/Maybe not" No refund if it does nothing to help.

Apr 09, 2024 -

john unhappy responded

After returning my truck to Nick, he was able to look further into my specific issues and determined that my starter was drawing far too many amps, thus straining my electrical system down. I ended up paying for the starter with a discounted labor cost, and it fixed the issue. Appreciate the help and hard work. Understood it was difficult to diagnose without any engine codes. Great job and thanks Nick.

April 02, 2024

I am willing to change my negative review to positive but I am really frustrated. I had 3 recalls done last week at Elk Grove Ford on my 2013 Ford Focus se and 1 was a tcm reprogram even though I never had More

by kenreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Apr 06, 2024 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Ken, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 02, 2024

Friendly efficient service. Ready before promised. Kept me informed Offering excellent customer service is always done at your dealership More

by staceyg59
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 03, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Stacey, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 02, 2024

I brought my vehicle in because of a recall called the dealership made an appointment arrived vehicle off got a shuttle ride home driver was awesome the employees at the dealership were professional kind More

by sblmchristopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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